Cartridge World Australia Reviews 3,120

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, with many orders arriving quickly, sometimes even the next day. The ordering process is consistently described as easy and straightforward, and the staff are often highlighted for their helpfulness and friendly demeanor, going above and beyond to assist customers. However, some customers experienced issues with product delivery, noting that items were not received or that tracking information was unavailable. A few people also reported problems with product functionality, specifically with ink cartridges not working as expected. There was also an isolated incident of dissatisfaction regarding staff behavior.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed of delivery,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of online... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the prompt, efficient, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers appreciate the ease of finding the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and accommodating nature of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My local Cartridge World has closed down, I rang the number provided on the internet and was delighted to speak with a young man who was very helpful and he sent me the link to what I was looking for.... See more

Company replied

Rated 5 out of 5 stars

carrying ink stock for my old PIXMA 4 function printer/ scanner/ fax and copier. It takes an age to make these machines talk to each other and then there is another round of driver changes or Wi-Fi... See more

Company replied

Rated 5 out of 5 stars

Peta went the extra mile when I was not home when there was an attempt to deliver my cartridges. Her response reinforces my commitment to this Albany Creek small business. I have been buying cartridge... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with my experience recently with an online order. Peta from my local Cartridge World took the time to call me and ask how urgently I needed my order and when the best time for del... See more

Company replied


Company details

  1. Toner Cartridge Supplier
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Printer and Scanner Store
  6. Printer Ink Refill Store

Written by the company

From humble beginnings in Adelaide, South Australia, Cartridge World Australia has grown to become the nation's most trusted printing solutions provider — Australia's Original Print Experts. What started as a simple idea to give Australians access to quality, affordable ink and toner cartridges has evolved into a nationwide network of dedicated print specialists, passionate about delivering real value to homes, small businesses, and enterprise customers alike. We pride ourselves on expert advice, premium products, and an unwavering commitment to customer satisfaction — because we understand that printing is more than just ink on paper; it's the proposals, invoices, photos, and everyday documents that keep life and business moving. From ink and toner, printers, stationery, computers, office technology, and 3D printing to everything in between, Cartridge World has you covered — in store or online. Australian owned, community focused, and print obsessed since day one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prompt service

Cartridges arrived the next day!

4 September 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Ken,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Very fast delivery of product

Very fast delivery of product, easy to use website. Great service, will be moving all of our purchases to you

10 September 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Nathan,

Thank you so much for rating us 5 stars and leaving such a wonderful review. We are thrilled that you had such a great experience, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

The ease of the online ordering is…

The ease of the online ordering is fantastic. The speed at which the orders are dispatched is incredible.
Very impressed that I can order from Head office and have the item delivered to site. It saves double handling of the product.
I will continue to order this way again and again

3 September 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Kristie,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. Went beyond expectations to access the ink I really needed.

8 September 2024
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Reply from Cartridge World Australia

Hi Roz,

Thanks so much for leaving such a fantastic review and sharing your experiences of our team! We are thrilled that we could help you out and we hope to see you again soon.


- Team Cartridge World AU

Rated 5 out of 5 stars

Great alternative

Good product, speedy delivery and phone call to thank me for the order

1 September 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Murray,

Thank you for sharing your fantastic feedback! We're thrilled that you were pleased with your experience and the speed of our delivery. We truly appreciate your review and look forward to assisting you again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Friendly informative staff member.

Friendly informative staff member.
Very helpful.

22 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Sandra

Thank you for sharing your review - glad our store team were able to help you with the information you needed. Look forward to seeing you again.

Team Cartridge World AU

Rated 5 out of 5 stars

Above expectations from the Wagga Wagga…

Above expectations from the Wagga Wagga Cartridge World.
Kept informed when delivery of cartridge could be expected and a phone call following delivery of item.

4 September 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thank you so much for rating us 5 stars and leaving such a wonderful review. We are thrilled that you had such a great experience with our Wagga Wagga team, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Toner and Cartridges…

I used the website and was able to find the correct cartridges and toner quickly.
The order was delivered fairly quickly.

31 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Pete,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 1 out of 5 stars

No happy

I have replaced the cartridges in my printer but after trouble shooting the pages are blank, was desperate to be able to print so I bought another printer which is cheaper than the ink.

2 September 2024
Rated 5 out of 5 stars

Always easy and quick service

Always easy and quick service. Our local is Morphett Vale SA

30 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received from our Morphett Vale team, and we look forward to serving you again very soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Very efficient service

Very efficient service, from website ordering process through to prompt delivery.

29 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

They are very efficient

Nothing was too much trouble for them

29 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Igor

Thank you for your kind words and review - we're delighted to hear you were happy with the service you received. See you again soon!

Team Cartridge World AU

Rated 5 out of 5 stars

Great service

19 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Gabi,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received, and we look forward to serving you again very soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

A good service

Easy to order, good prices, quick shipment - all much appreciated

18 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Mel,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

speed in dispatch?

13 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 2 out of 5 stars

Placed online order

Placed online order, picked up from store once ready, unpacked at home only to find wrong item was given, had to return to store to return wrong item, then had to wait for correct item to be reordered, so had to revisit store (3rd time) to eventually get correct item. Frustrated with the whole process.

23 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Thank you for your review. Unfortuately, the store made a mistake which they apologised for when they replaced your order.

Team Cartridge World AU

Rated 2 out of 5 stars

The shop/agent could not find my click…

The shop/agent could not find my click and collect order. Much time wasted. Turns out they just had to taken a toner from stock, not spend 10 minutes searching through boxed lining the walkways.

8 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello JB

Thank you for your review. We appreciate a 10 minute wait was frustrating for you, our agency outlets can be busy places but good to hear the product was found.

Team Cartridge World AU

Rated 5 out of 5 stars

Quick delivery

Quick delivery, absolutely no problems

21 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thank you so much for your review - happy to hear your order arrived quickly.

Team Cartridge World AU

Rated 5 out of 5 stars

Quick pick up

Quick pick up. Friendly service

11 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Wonderful to hear that you had such a great experience with us, and that you were happy with our service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Fast service and easy to find online

Fast service and easy to find online. Cheers

12 August 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Denise,

Thanks so much for leaving your review - glad you were happy with how easy and quick it was to order your inks. See you again!

Team Cartridge World AU

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