Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems. But last time I bought some supplements and my doctor didn't recommend me to use them. I returned th... See more
Company replied
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
Company replied
The order came quickly! Unfortunately, I could not tolerate the supplement because of a poor reaction with a medication I am taking. I ended up having to return the remaining supplements to take advan... See more
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product with easy access.
8 May 2026
Unprompted review
Reply from cartpanda.com
Dear Thildder Oliveira,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you had a great experience with our product and found the access to be easy. Providing high-quality solutions and a seamless user journey is our top priority. We appreciate your preference and remain committed to excellence.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
When I finally got to Marina at…
When I finally got to Marina at CartPanda I got my refund under the merchant's 60 day guarantee policy, she was great after she recognized the problem, but it took two months of dealing with the merchant to get to CartPanda. All's well that ends well.
Don Herbert
8 May 2026
Unprompted review
Reply from cartpanda.com
Dear Don Herbert,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your refund was successfully processed under the guarantee policy. It is important to us that our customers feel supported when resolving issues with their orders. We appreciate your patience throughout this process and are glad we could reach a positive outcome.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Received a Refund
This medication did not go well with my diabetes. I was told to return the product, which I did. As time went on, I figured the company was stalling to avoid returning my money. And that is exactly what happened.
However, if you are persistent, and continue to send emails to everyone on any correspondence, you will eventually get the refund which I did, 3 1/2 months later.
30 January 2026
Unprompted review
Reply from cartpanda.com
Dear Cookie,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are glad to know that you successfully received your refund. We appreciate your persistence and patience throughout the process, as validating your experience is very important to us. Our goal is always to ensure that every customer reaches a fair resolution.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Nicely refunded
Nicely refund from third party that was not playing ball.
Thanks to Bofi
7 May 2026
Unprompted review
Reply from cartpanda.com
Dear Alan Morris,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your refund was processed successfully and efficiently. Validating your satisfaction with our support is our top priority, and we appreciate your trust in our mediation. Thank you for choosing our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Very quick to respond
The responses to my questions were very quick. This sped up the whole resolution process. This impressed me. Thank you Luis!
7 May 2026
Unprompted review
Reply from cartpanda.com
Dear Max,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you experienced such a quick response time during your interaction. Efficiency is a core value for us, and it is rewarding to see it positively impact your resolution process. Thank you for your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
It was mostly great
It was mostly great. I just had trouble getting my card to accept the charge.
7 May 2026
Unprompted review
Reply from cartpanda.com
Dear Teresa Kuvaas,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that your overall experience was great. We appreciate your patience regarding the initial payment difficulty and are glad everything was resolved. Thank you for choosing our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I stand by my previous review
I stand by my previous review. The pills do not do what they say they will. The company does not do what they say they will so therefore that's why if I can give them a lower rating I would but it only allows for a certain rating. I stand by my review
1 April 2026
Unprompted review
Cartpanda is an absolute scam
Cartpanda is an absolute scam. My mom bought an item back in January for roughly ~$700, she returned it later that month. Fast forward to today she still has yet to receive her money from the return. When I call them they say they "never received a phone call"??? related to the return and kept dodging the question as to whether or not they received the product. When I provided them with the tracking label for the return
They kept saying "it's over the 60 day return limit" EVEN THOUGH she returned it within 30 days of receiving it. When I asked to speak to a supervisor they kept saying "oh they're all in a meeting" and then hung up on me. When I called back from the same number they had blocked it. I called back on a different number, explained everything again and they gave me the same run around, hung up on me and blocked that number too. Avoid these scammers at all cost.
7 May 2026
Unprompted review
I paid for my order through…
I paid for my order through Cartpanda.com and cancelled my order. I received my refund via Cartpanda within minutes of my request. I cannot fault the Cartpanda Customer Service.
7 May 2026
Unprompted review
Reply from cartpanda.com
Dear Anon,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you had a positive experience with our refund process. It is rewarding to know that our team provided the efficient service you deserved. Your satisfaction is our priority and we appreciate your trust in us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Bofi | Cartpanda Team promptly…
Bofi | Cartpanda Team promptly responded to my request for a refund. Very professional. I will be back once the refund is back in my account. Thanks Bofi
***UPDATE*** 5/8 Already got my refund and thank you Bofi
6 May 2026
Unprompted review
Reply from cartpanda.com
Dear Sandra Hercules,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that our team responded promptly to your request. Validating your experience with our professional service is essential to us. We look forward to having you back with us soon.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Cartpanda is ethical and trustworthy
Cartpanda stood behind and honored the “Money Back Guarantee “, and promptly processed my refund. I was impressed with their professionalism and courteous customer service. I will not hesitate to order items that Cartpanda delivers!
29 April 2026
Unprompted review
Reply from cartpanda.com
Dear Patricia,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your kind words regarding our money-back guarantee and the prompt processing of your refund. It is rewarding to know that our professionalism and customer service met your expectations. We look forward to serving you again in the future.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I am a Cortpanda customer
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems.
But last time I bought some supplements and my doctor
didn't recommend me to use them. I returned them and forgot to asked for a refund. When I remembered it was to close to Return policy end. It took me a while to solve the problem. Thanks, the Support team member Louis Souza, who responsibly studied all details and helped me. I received my full refund.
4 May 2026
Unprompted review
Reply from cartpanda.com
Dear Alfred,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that you received your full refund. It is our priority to validate your experience and ensure that all details of your request are handled with care, even close to policy deadlines. We appreciate your patience throughout this process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Very Satisfied
After purchasing a product I found online, I decided to request a full refund. Cartpanda honored their commitment, and I was given a full refund rather quickly. I did have to return the product on my dime, but I am very satisfied with the way they handled my request. I will continue to do business with them in the future.
4 May 2026
Unprompted review
Reply from cartpanda.com
Dear Kathy Hanson,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your refund request was handled quickly and efficiently. Providing a reliable experience for our customers is our top priority, and we appreciate your validation of our commitment. We look forward to serving you again in the future.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The customer
The customer, the company I bought the pills and returned had started blocking me so they didn't have to send me my refund and luckily I reached out to cart panda who got right back to me said they would help me right away and then the next day I had my money by just giving a tracking number. So my faith has been restored and purchasing online.
6 May 2026
Unprompted review
Reply from cartpanda.com
Dear Kelli Ross,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that we could help you secure your refund quickly after your initial difficulties. It is rewarding to know that we were able to restore your faith in online shopping through our support. We remain committed to providing a safe and reliable experience for all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Issue Resolved05032026
I had a major issue with one of the products I bought that just wasn't what it was made up to be. I wrote to Cartpanda and Bofi responded almost immediately. She went above and beyond to help resolve my issue and was able to get me a refund very quickly.
3 May 2026
Unprompted review
Reply from cartpanda.com
Dear Jed,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your request was handled promptly and that you received your refund quickly. Validating your satisfaction with our resolution process is our top priority. We appreciate your trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Product was supposed to ship in 2 days
Product was supposed to ship in 2 days. I emailed asking and gave them 2 more days. Because it didn't ship in stated time they gave 3 options to resolve it. They do respond fairly quickly and take responsibility if there are issues.
4 May 2026
Unprompted review
Reply from cartpanda.com
Dear Sinda,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you experienced a fast response from our team. Validating your concerns and taking responsibility for every step of the process is our priority. We remain committed to providing you with efficient and reliable service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Unfortunately the product didn’t work…
Unfortunately the product didn’t work for me so I asked for a refund. It took a little time, but I am getting my refund. I wish it had worked!
5 May 2026
Unprompted review
Reply from cartpanda.com
Dear Maryann Bourgeois,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We sincerely appreciate your patience throughout the refund process. It is rewarding to know that we could successfully resolve your request and ensure your satisfaction. Our team remains committed to providing a transparent and reliable experience for all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was pleasantly surprised.......
I needed to have some details verified in regard to refunds, so I contacted Cartpanda's customer service. I was pleasantly surprised when they answered my request very quickly. They were very understanding, helpful and I feel they went out of their way to assist me.
I was used to other companies' customer service taking days to get back to me, but in this case, it was the opposite. I would definitely recommend them, and I look forward to doing business with them again.
5 May 2026
Unprompted review
Reply from cartpanda.com
Dear Marina,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our fast and helpful customer service. It is rewarding to know that our team could assist you effectively and promptly with your refund inquiries. We appreciate your recommendation and look forward to serving you again.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I purchased a product called gelatide through Cartpanda.…
I purchased a product called gelatide for $315.99 on February 27th, 2026. I was given a 100% money back guarantee so I went ahead with the purchase. Obviously I didn't research well enough to realize what a scam they are running. They make their money through fraudulent advertising to seemingly be trustworthy. I make/made all of my money through hard work of 50+ years!
I followed all steps required to receive my refund. I shipped the product back and have the return receipt that they received. So many emails and hardly enough responses later, I have been assured that my refund has processed successfully. After three trips to my bank to discuss this they have not received anything for this refund that the company lied about. I am 66, soon to be blessed to reach 67 and have never encountered such outright liars!
I have always believed in people and try harder each day to continue believing but when companies such as Cartpanda come along it is a stiff kick in the behind to realize that scamming, fraudulent promises and lying are all a part of today's society to lie to make their money for their own personal profit! So not only have I been cheated out of and stolen from and additional shipping fees(which should rightfully be my expense)to line others pockets as their paycheck, they have demoralized the sanctity of mine, and obviously others, belief in honest trade practices!
I'm so blessed to have raised children that also continue with these beliefs but it is a sad day to warn them of such lowly practices that this company and certainly others have to be researched THOROUGHLY before losing their hard earned monies!
27 February 2026
Unprompted review
This site is very reactive about our…
This site is very reactive about our demands, that is very comfortable for people who live fare away….
Thank you
Mary
5 May 2026
Unprompted review
Reply from cartpanda.com
Dear Mary,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our platform's reactivity. Validating that our speed provides comfort to customers is our top priority. We remain committed to maintaining this high standard of service for you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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