Carsa Reviews 

Very helpful,
No pushing to buy a car, very friendly, nothing was to much trouble.
Had a little issue with my test drive, BUT I couldn't fault there dedication to get it right.
Definitely recommend CARSA and the staff are very friendly and professional.
Thank you so much to the gentleman who took me out for my test drive (NISSAN QASHQAI) you remained calm when the car started making funny noises.
Also Catherine for setting everything up for us, I think we drove her manager mad 😅 but she remained very patient and kind.
Name badges would be good so people don't forget names. (Like me)
Customer service was excellent.

From the moment we stepped into the reception to the point of finalising the purchase of our new car, we felt completely at ease. Rubel gave us ample time to ask as many questions as we needed and clearly explained all the available options. At no point did we feel pressured. He made the entire process smooth, straightforward, and impressively seamless—all completed within a single day.

Marius was a friendly and helpful sales man with lots of knowledge.

Great service

Really good experience if anyone wants to come down to Carsa at Halesown Wayne is the best person to talk to in my opinion these lots deals are out of the world absolutely amazing.

Byron was brilliant, very supportive

Cameron took us through the whole process and made the purchase really easy.

Charlotte has been so helpful all through getting my new car after my previous car was written off, she helped even outside of her work hours and helped it all go through smoothly and quickly.

Very happy with my experience at Carsa. Norris was brilliant from start to finish friendly, helpful and made the whole process really easy. Would definitely recommend him.

Sales team were good and attentive-not pushy at all Annoyingly for me, I opted to add warranty on the day which affected the finance amount and it prolonged the transaction, so had to go back to the garage the next day to complete the sale/purchase.
Other than that, all good

Wayne was a fantastic sales man, lovely to deal with, and made it a very simple sale. Would highly recommend. 5*

Paid a deposit and arranged a collection time for three days later. Emailed over all service documents for my part exchange. Everything seemed straightforward. Phone call two days later to say they've sold the car to someone else! Still no refund on deposit. No reply to emails sent about deposit, no one answers the phone and whatsapp messages say 'we can't deal with that, phone this number'. Well I am and no one picks up on any of the extensions or variations of numbers. Seventeen days since deposit paid and no response or reply from original sales person.

Very disappointing experience – poor sales approach and shocking aftercare

I recently visited Carsa in Towcester after seeing a particular car advertised online. I was interested in purchasing it and part-exchanging my existing car.

When I first arrived, the staff were friendly, polite and accommodating. I test drove the car and was given a part-exchange valuation. Unfortunately, this is where the experience started to change.

The salesperson became extremely pushy about additional products, including paint protection, tyre protection and an extended warranty. I explained multiple times that I was not interested, but he simply would not let it go. The pressure became uncomfortable and, at times, quite intimidating.

I liked the car but explained that I also wanted to view another vehicle at a different location before making my final decision. I was then repeatedly pressured to pay a £40 "reserve" fee. When I declined, the salesperson appeared visibly annoyed. The following day, I received multiple calls encouraging me to make the reservation payment because I had apparently said I wanted the car. I eventually paid the fee and arranged collection for three days later.

Despite the collection date and time already being agreed, I then received up to nine calls and text messages confirming the collection. It felt excessive and unnecessary.

Unfortunately, the real problems started once I had driven the car away.

On the journey home, I noticed that the steering wheel was shaking once I reached around 60mph. I took the car to a local garage the following morning, where I was told that the wheel balancing and tracking were out, there was a defective tyre and a shock absorber was leaking.

This was particularly disappointing given how much the salesperson had emphasised Carsa's "110-point check" and repeatedly assured me how thorough their vehicle inspections were. Based on what was found less than 24 hours after collection, I struggle to understand how these issues could have passed such a supposedly comprehensive inspection.

Trying to get help from Carsa was another matter entirely. Despite contacting them less than 24 hours after collecting the car, I repeatedly found that nobody was available to deal with the issue. I was told someone would call or email me back – they didn't.

When I eventually managed to speak to someone, I was told that I would need to take the car back to a garage and obtain video evidence of the faults, at my own expense. I explained that I was more than happy to bring the car back to Carsa so they could inspect it themselves, particularly given their claims about the 110-point inspection, but this wasn't possible.

In the end, I paid to have the tracking and leaking shock absorber dealt with myself because it was simply easier than continuing to try to get any meaningful assistance from Carsa.

And to add insult to injury, I am still waiting for a £200 refundable deposit. It is now eight days overdue, despite me contacting Carsa every day about it.

The biggest disappointment isn't necessarily that the car had issues – problems can happen with used cars. It's the combination of the high-pressure sales approach, excessive contact, lack of communication and extremely poor after-sales service when something did go wrong.

My experience after handing over the money was completely different from the friendly and accommodating service I received when they were trying to make the sale.

The aftercare customer service is shocking, at best.

I would strongly recommend anyone considering buying from Carsa to think carefully, make sure they are completely comfortable with the vehicle and the terms of the sale, and be prepared to be persistent if something goes wrong afterwards.

Unfortunately, based on my experience, I would not recommend Carsa Towcester and would not buy from them again.

I was looked after by Moh. He was incredibly helpful the whole time and explained everything is a clear and informative way. Also came across as a great guy who actually wanted to help and understand my needs. Would recommend him to anyone else.

Very happy with the car and deal I got, including negative equity clearance.

Great service from Doug every friendly

Sorted car out straight away, was driving away within 2 days of seeing the car online. Fast and efficient, Thank you K & K

Jordan D was excellent at explaining the features and details of the MINI that we are going to purchase. He was patient in answering all our queries and remained professional throughout our interaction.

Norris was very helpful .all good

Shocking company!

I would AVOID this company at all costs.

I initially booked a test drive for a Jaguar iPace that I liked the look of and requested further details on the car, specifically battery health. I took time off work and arrived at the Gloucester branch to find that the car was not there. Although frustrated, I managed to book a test drive the day after, and again (3rd time) requested a battery health certificate prior to my test drive. The following day i arrived and test drove the car (Even in a messy state inside). I again asked for a certificate before proceeding with any potential purchase and was told that they would get it done and sent the following day. I received nothing because my email address and name was spelt completely wrong, which was fine and i corrected with main head office. I am still waiting for that certificate.....

I decided to give the company another chance and requested to test drive a Tesla Y model. Fortunately this was already at the Gloucester Branch, so I arranged a time to test drive it. This time the car was in good condition inside and out (apart from some scuffs on the back seats), but it had 10 miles left on the charge. Not to worry, I liked the car for the short test drive and asked for a battery health certificate. I again had to wait and chase before i finally get a cert sent through. All seems fine until i notice that the certificate is for a standard range Tesla and not the Dual Motor AWD that i tested (Wrong cert). I again had to call up to query the cert and i finally got the correct certificate

I'm ready to purchase the car, so i confirmed with the branch that i would like to proceed and to get the car fully valeted, including the back seats. Unfortunately due to commitments I advised the branch that I couldn't pick it up and I arranged a slot on Monday. In order to proceed i received an email from the sales rep asking for a reserve deposit to hold the car , and if content i would receive a link to do this by the manager. I responded to say fine to proceed and waited on Sunday to get an email link. Shock horror I received no email. On Monday morning after looking at insurances on Sunday evening, I called up the company as i noticed the car I had agreed to buy had a reserve. I assume this is under my name, but i called up head office just to confirm. No, the car is now reserved for a test drive in a couple of days time! I called up head office who informed me that they would jump on it urgently (Nothing back). I then emailed the sales rep and get a response to say the reserve is being removed and once done we can progress with purchase and pick up. Nothing for 2 days. I've now purchased a car through Car360, which has been a breath of fresh air.... I'm still waiting for a response from Carsa 3 days on.

I very rarely write reviews online, but this had to be posted. Absolutely shocking, from head office through to the branch itself. They are cheaper cars but be warned that if its this hard communicating with the company when purchasing the car, imagine how bad it is if you have to get your motor fixed!

Absolutely horrendous customer service and care. Paid deposit and about to take the keys for them to tell my mum her new car HAS NOT GOT AN MOT. Make promises they don’t keep. Fail to deliver even simple communication. AVOID BUYING FROM HERE AT ALL COSTS. Truely would never touch this company again with a barge pole. Have made a formal complaint and am yet to hear anything.