CarRental8 Reviews 

16,245
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, most reviewers were somewhat happy with their experience overall. However, many people encountered significant problems with the booking process, often finding reserved cars unavailable or that crucial details like cancellation policies were unclear. Customers frequently faced unexpected additional charges, including mandatory insurance fees and large deposits, which were not transparently communicated during the initial booking. This led to widespread dissatisfaction with the overall service and perceived inflexibility, with many feeling misled about the true cost. Furthermore, numerous consumers reported difficulties obtaining refunds, with some describing the process as a nightmare and facing outright refusals despite service failures.

What people talk about most

Booking process

Reviewers highlight negative aspects of the booking process, with many customers reporting that despite... See more

Price

Customers consistently note negative experiences with price, often reporting that initial low prices are... See more

Payment

Customers had negative experiences with payment, frequently encountering issues such as hidden charges,... See more

Service

Consumers find service to be negative, with many reporting disappointing experiences and a lack of provided... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

One car type was reserved with Car Rental 8 but when I went to check in at the Deer Lake airport (Budget) they could only provide a less than adequate replacement (downgrade).

Company replied

Rated 3 out of 5 stars

The first time I used Car Rental 8 to reserve a car in California, I was happy with the rate and experience. However, I will not be using this service again due to a reservation made in Atlanta,... See more

Company replied

Rated 3 out of 5 stars

Hopeless customer service… I have emailed three times with questions for my booking this coming Thursday (2nd of July) and I’ve still not received any response. There is only an email address and... See more

Company replied

Rated 3 out of 5 stars

Beware their cancellation policy: even if you cancel several days ahead of time they still charge you $75 or 10% (whichever is higher) cancellation fee. This seems pretty unsual, I never had to pay... See more

Company replied


Company details

  1. Car Rental Agency

About CarRental8

Information provided by various external sources

Car rentals for the United States (USA), United Kingdom (UK), Europe, Latin America, Australia and other worldwide locations. 

Car Rental 8 is a USA based corporation that offers car rental services in 125 Countries serving 17,000 locations. We have car rental supply agreements with major car rental companies worldwide and the ability to negotiate discount prices through booking volumes. These savings are passed on to you. To assist our customers, our website supports several languages as well as multiple currencies.

Our website has been designed to let you book a car through "Search. Book. Done." Simply type in a destination you are interested for a car rental, and it will automatically provide you a list to choose from. Select your dates, then click SEARCH. You will then see a variety of choices along with our low special rate. Choose what you need and then, BOOK your car. Fill in your personal and payment information, confirm your reservation, and you are DONE!

Car Rental 8 is chosen by more travelers because we provide the ultimate option – the CR8 Protect Package.  Choose this option when booking your next rental car. The CR8 Protect Package will cover a portion of your deductible or excess in the unfortunate event of an accident or minor incidents such as windshield or tire damage.  In some cases, the CR8 Protect Package may allow you to avoid paying a cancellation fee when your planned trip must be cancelled.

Go to Booking Page to start, read our Privacy Policy , or read our General Info page for more information.


Contact info

2.8

Average

TrustScore 3 out of 5

16K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(16,245)

109 reviews in the last 12 months

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Rated 2 out of 5 stars

Struggling a lot with a cancellation…

Struggling a lot with a cancellation request. I cancelled exactly 1 min more than the 48 hours cancellation window. The cancellation window of 48 hours was not shown when the booking was made or on the booking confirmation email or even in the voucher. The booking was shown as can be cancelled anytime with either $75 or 10% of booking amount whichever is higher, however I got all my amount taken and got paid nothing back. This is so unprofessional not to shown the policy clearly anywhere and just taking the customer's money. No response to the email I sent to the customer service with the details too. Not even an acknowledgement automated email also I got so no clue if anyone is even listening to customer grievances.

20 May 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Thank you for reaching out and we apologize for the confusion with the cancellation policy.  Since you cancelled prior to 48 hours from pickup, we will honor the $75 cancel fee.  A further refund to you was issued in the amount of $25.00 for a total refund of $215.14.  You are all set!

Rated 1 out of 5 stars

Way underquoted me

Rented a car through Car Rental 8 for use in the United Kingdom, they verified I was 25 years old but apparently minimum age without additional fees in the UK is 26 years old so when I showed up at the airport to pickup my vehicle I was hit with almost 2000 dollars worth of additional fees. Due to Car Rental 8 being third party the actual rental company told me there was nothing they could do about it but my booking company should have known this and should be able to handle it. When I called car rental 8 about it I was told it was too close to my booking time for them to do anything and then promptly hung up on. I of course decided to book with someone else last minute (who was also expensive but not nearly as bad) and couldn't even get a refund from car rental 8.

20 April 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Thank you for the feedback.  We strive for a transparent rental process from beginning to end and the suppliers Terms & Conditions are included during the booking process as well as in the final confirmation.  We are very sorry that this rental did not work out for you due to the underage surcharge.  We see that this rental was booked online with the renter's age of 35.  We are investigating your concerns further and will reach out to you directly.

Rated 1 out of 5 stars

Quoted and paid $9/day ($18) online

Quoted and paid $9/day ($18) online, but faced with €120 of mandatory insurance at the counter. This was for “Americans & Canadians” despite the fact that I’m an Irish resident with Irish drivers license and bank account (American citizen). I have my own annual car hire excess policy specifically to avoid these pressure upsell situations at the counter. I called the Tampa number to contest but they were closed. If you are going to rent cars in Ireland, you should have someone answering the phone in the middle of the day, Ireland time.

Ultimately wrote off the $18 and rented direct from Europcar at the counter.

18 May 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Thank you for reaching out.  If you would be kind enough to provide us with your booking number, we would be happy to look into your concerns further.

Rated 1 out of 5 stars

worst support ever

I booked through them, they didn't process correctly my name due to special characters and renting company didn't want to give me the car I payed for. There support is a joke, I lost 25 minutes to let me know that they can't do anything. Based in Florida so I needed to pay extra for the call. they didn't even give me back my money and took 25% fee. worst experience ever.

31 March 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Hello Michal:  Thank you for reaching out and we are very sorry that this rental did not work out for you due to the name on the reservation.  It appears that you booked this rental online.  We do have customer service channels to contact us with any issues and we are wondering if you tried to reach out to us to change the name on your booking.  Nonetheless, your rental was cancelled as a courtesy to you, and we have refunded the $75 cancel fee.

Rated 1 out of 5 stars

Absolutely shocking behaviour and…

Absolutely shocking behaviour and customer service.

I rented an SUV through this company, but when I arrived at Bristol Airport, I was handed what was literally a baby blue two-seater van. That is not even remotely close to what I booked.

I refused to take it and asked for an upgrade or a suitable replacement, but they had nothing to offer. In the end, I had no choice but to go to another rental company next door.

When it came to getting a refund, they refused and simply hid behind their terms and conditions, despite the fact that they clearly failed to provide the vehicle category that was booked.

Absolute joke of a company. In my opinion, this is the kind of business that will tell you anything just to take your money.

Stay away.

24 March 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Hello Richard:

Thank you for your review.  We would like to be able to investigate your complaint further, however, we need your booking number or email address to locate your booking.  If you would be kind enough to provide this information, we will be happy to investigate your query further with the supplier.  We look forward to hearing back from you.

Rated 5 out of 5 stars

Trouble free refund...

I had no trouble booking a car at a great rate. Unfortunately, I had to postpone my flight and cancel my booking. The refund process couldn't have been easier. I'm booking with CarRental8 again

27 March 2026
Unprompted review
Rated 3 out of 5 stars

One car type was reserved with Car…

One car type was reserved with Car Rental 8 but when I went to check in at the Deer Lake airport (Budget) they could only provide a less than adequate replacement (downgrade).

9 February 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Hello Mark:  Thanks for reaching out and we are very sorry that you were disappointed with the car class received.  Normally if the car class reserved is not available, the supplier will provide an upgraded car class at no extra charge.  We are excalating your concerns with the supplier and will get back to you shortly.  Thanks for choosing carrental8.com

Rated 4 out of 5 stars

I enjoy playing this site

I enjoy playing this site, it's assisted me greatly with purchasing gifts and covering a few bills when I'm low on cash, when the new games are released I give them a few tries, mad hatter is a good game, 3 fat frogs and games like that I enjoy playing, I've been playing for a few months and I would recommend this site to anyone.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Unexplained cancellation

10 days before my trip they cancelled my car rental booking with no explanation. I had to re-book with another company and it cost 50% more due to the short time until my trip.

13 March 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Hello Mr. Testa:  Thank you for reaching out.  We are very sorry for the cancellation which was done in error by one of our agents who confused your last name with a Test Booking.  We will reach out to you directly with a rebook at a low price.  In the meantime, we apologize for the inconvenience and appreciate your understanding.

Rated 1 out of 5 stars

TOTAL SCAM

TOTAL SCAM. Do not book through CarRental8. I paid in full in advance, but they failed to communicate with the local provider, leading to me being double-charged at the counter. They ignore evidence and blow past deadlines for resolution. Zero customer protection. Avoid at all costs!

21 January 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Thank you for reaching out.  We have escalated your concerns with the supplier disputing the additional driver and mileage fees, however, we do not yet have a resolution from them.  Another escalation was sent to them today and we will reach out to you as soon as we receive a response.

Rated 2 out of 5 stars

100% authentic and TRUE!

100% authentic and TRUE!, no trouble with payouts etc, 1 of the top sites you can use and trust

28 February 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Thank you for the review!  However, we are hopeful that you will consider updating the number of starts to match your positive review!

Rated 1 out of 5 stars

If you show up 1 MINUTE past your…

If you show up 1 MINUTE past your rental time because of a long line you MAY get refunded and cant make any changes to the account.. our credit card was not on file for some reason and we called to add it and they said it was too late…never again

1 March 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Hello Ahston:  Thank you for reaching out.  We would like to be able to investigate your concerns with the supplier, however, we need your booking number.  If you would kindly respond with this information, it would be most appreciated.

Rated 1 out of 5 stars

Salzburg airport

the rental booking was for a car at Salzburg airport.
Hidden costs are not shown when browsing alternatives.I chose Dryyve who had hidden extra costs,
In particular 200 euro deposit taken to cover possible driving fines, and not returned for 6 months!
So no money back yet for me.
Also 100 euro cost to drive into Germany (right next to Salzburg so difficult to avoid) even though rental company Dryyve are German.

21 February 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Thank you for reaching out.  As your booking agent, we do not take deposits so will be researching your concerns with the supplier and will get back to you directly.

Rated 1 out of 5 stars

Ripped off at Malaga airport…

Paid for car hire at Malaga airport with CarRental8. I picked a ^teputable^ company with good reviews: Dollar. But Dollar doesn’t exist at Malaga airport- it’s Hertz. Took me a lot of asking around to find that out. After I had returned the car, I was charged another 186 euro for ‘super cover” location surcharge and tax. I had paid CarRental8 £124 already- I thought that was the total. So in total around £300 for 4 days. Never again

7 February 2026
Unprompted review
CarRental8 logo

Reply from CarRental8

Thank you for reaching out.  We would be happy to investigate and respond to your concerns, however, we need your booking number in order to do so.  If you could provide this information, it would be appreciated.

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