CarRental8 Reviews 

Our flight was 4 hours delayed. I emailed CarRental8 several hours before we were due to collect the car informing them of the delay. They have no phone number so email was the only option. No reply. When we went to collect the car we were told the voucher had expired. No car, no refund. We paid in full! I since emailed the company asking for a refund or a solution, neither of which were provided. Absolute scam.

EDIT: In reply to Rental8 my reservation number was 452686633. I will update/delete this review only if a refund is processed.

We turned up an hour an a half after the collection time and the rental company said its classed as a 'no show'. We have lost our money and our car was booked to someone else. We have had to pay for another car.

Car Rental 8 is contactable via email only as there phone line is only available in the usa and incurs a huge charge. Very disappointed.

Also the full waiver we took out, the rental company is saying is no good and we need to take out theirs.

Read the small letters!!! Misleading from start to finish voucher says +Full cover i paid extra however at the destination desk they made me to take another full cover £230extra as theirs doesn't cover excess of £2400
Obviously misleading scammers

Currently sitting in Palma airport, trying to pick up a Goldcar rental car booked through carrental8.com having used them successfully before. Goldcar’s terms say that the driver’s credit card must have their full name as per their passport ie John Smith rather than J Smith. This isn’t what is outlined in the carrental8 t’s & c’s which we have printed off and shown to Goldcar. We are now having to pay an extra £219 for insurance against using the card (which has been use many times for car rentals) on top of what we’ve paid to carrental8.com already, and an expensive phone call to carrental8.com in America who sadly were unable to help. Carrental8.com’s contract terms say we need a card in the drivers name which we have but not in full according to the driver’s passport. Feeling very let down by your incorrect information and a bad start to the holiday. Not feeling hopeful for a refund either.

Thank you for your response and look forward to hearing back from you. Interestingly whilst Goldcar wouldn’t accept my husband’s card for the car, they were willing to take the card for payment of the insurance they made us take out as a result.

Used this company for the first time as price was good it offered free changes, free cancellation etc but then Ryanair cancelled our flight and bumped us onto a later flight, the problem occurred when I tried to change the pick up and drop off times due to the new flights.
My booking was £124 but when I changed my arrival time it rocketed so I queried it with carental8 and here is their reply:

(CR8) Genet Mahti (AutoEurope )

Apr 30, 2026, 16:33 AST

Dear Arnold,

Thank you for contacting Car Rental 8.

We can assist with updating the time on your reservation. However, please note that the rental rate will increase to GBP 8,734.60. You will be required to pay the difference of GBP 8,611.06 in order for us to reconfirm the booking.
Please reply to this email advising us on how you would like to proceed. We await your response.

Please feel free to contact us by emailing customer service @ carrental8.com.
Genet
carrental8.com
Same Car. Less Money.

Needless to say I took the option to cancel and get a full refund, we travel to Europe several times a year and always hire a car but Im afraid I wont be using CarRental8 again.
Same car less money?

This is absolute worst rental company . Be careful never rent from them . They have hidden requirements. I flew from Lisabon to Krakow. We landed at 1am at Krakow so we went pick up the car . They told us we can’t get car because we don’t have international driving license. We do not know that was a requirement when we rented car there was no notice about it . So asked them if they can change name on my wife because she had international driving license they said they can’t do that.So I lost $ 500 on rental because they didn’t honor it any refund on top of it I lost another $1200 because there was no car to be rent at that time . Stay away from them You will be very disappointed.

Im so angry with this company. I had a car booked, me and my wife traveled with our 4 children. We had luggage and all their car seats. When we got to the location to collect the car we were told we couldn't have it. Policy is policy, I get that! The booking was in my name, I didn't have my physical credit card, i only had my phone (apple pay). They would t accept anything. My wife and children were stood outside while i tried to sort it out. I made every effort to contact carrental8 who made the booking. The number I had dialled out, I sent several contact forms pleading for help but NOTHING. I just needed to speak to someone to try and figure it out. Your website says 'contact us were here to help'... Where was the help for a stranded family of 6. Our youngest child is 2, our oldest is 8. We had to abandon the efforts and take a £100 taxi, were now stuck in our destination with no way of getting around (Scotish Highlands) and face another £100 fee back to the airport on Monday. All in all ive lost the car, lost the money i paid for the car, lost additional travel money and stuck carrying luggage and car seats with no way of getting around. Im a grown man and could cry! All I needed was some help but your unreachable. Maybe you'll reply to this and open a line of communication, il stay hopeful. Until then I cant reccomended this company and warn others from using it.

Struggling a lot with a cancellation request. I cancelled exactly 1 min more than the 48 hours cancellation window. The cancellation window of 48 hours was not shown when the booking was made or on the booking confirmation email or even in the voucher. The booking was shown as can be cancelled anytime with either $75 or 10% of booking amount whichever is higher, however I got all my amount taken and got paid nothing back. This is so unprofessional not to shown the policy clearly anywhere and just taking the customer's money. No response to the email I sent to the customer service with the details too. Not even an acknowledgement automated email also I got so no clue if anyone is even listening to customer grievances.

Rented a car through Car Rental 8 for use in the United Kingdom, they verified I was 25 years old but apparently minimum age without additional fees in the UK is 26 years old so when I showed up at the airport to pickup my vehicle I was hit with almost 2000 dollars worth of additional fees. Due to Car Rental 8 being third party the actual rental company told me there was nothing they could do about it but my booking company should have known this and should be able to handle it. When I called car rental 8 about it I was told it was too close to my booking time for them to do anything and then promptly hung up on. I of course decided to book with someone else last minute (who was also expensive but not nearly as bad) and couldn't even get a refund from car rental 8.

Quoted and paid $9/day ($18) online, but faced with €120 of mandatory insurance at the counter. This was for “Americans & Canadians” despite the fact that I’m an Irish resident with Irish drivers license and bank account (American citizen). I have my own annual car hire excess policy specifically to avoid these pressure upsell situations at the counter. I called the Tampa number to contest but they were closed. If you are going to rent cars in Ireland, you should have someone answering the phone in the middle of the day, Ireland time.

Ultimately wrote off the $18 and rented direct from Europcar at the counter.

I booked through them, they didn't process correctly my name due to special characters and renting company didn't want to give me the car I payed for. There support is a joke, I lost 25 minutes to let me know that they can't do anything. Based in Florida so I needed to pay extra for the call. they didn't even give me back my money and took 25% fee. worst experience ever.

Absolutely shocking behaviour and customer service.

I rented an SUV through this company, but when I arrived at Bristol Airport, I was handed what was literally a baby blue two-seater van. That is not even remotely close to what I booked.

I refused to take it and asked for an upgrade or a suitable replacement, but they had nothing to offer. In the end, I had no choice but to go to another rental company next door.

When it came to getting a refund, they refused and simply hid behind their terms and conditions, despite the fact that they clearly failed to provide the vehicle category that was booked.

Absolute joke of a company. In my opinion, this is the kind of business that will tell you anything just to take your money.

Stay away.

I had no trouble booking a car at a great rate. Unfortunately, I had to postpone my flight and cancel my booking. The refund process couldn't have been easier. I'm booking with CarRental8 again

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