CarQ Reviews 

Very qualified services!!!!
People were very helpful, polite and friendly with willingness to assist you and to satisfy all your needs.
The cars were new and clean as well!
I highly recommend them to you!!!!

New cars with good prices!Excellent service!

Highly recommended, helpful staff and very friendly

Unsatisfied! very unfriendly!

I booked using CARq but never actually received a car and we (four of us) wasted several hours at the Fort Lauderdale airport. It seems that CarQ is a broker and essentially left us hanging with a car company called MiamiLifeCars. After calling MiamiLife cars several times, they finally answered after over an hour. I spoke to someone called Juan that said they did not have a confirmation with our reservation with CARq but he said don’t worry, they’ll have a car for us and will pick us up within 30 minutes. On the phone, he couldn’t even guarantee the price so that had me skeptical, he was saying some bogus reasons. My price said it included insurance and all but it was probably too good to be true. Waited over an hour and they never showed up. Kept calling with no answer and when they answer, they sounded all lost and kept saying don’t worry, someone will come. They left us 4 stranded and haven’t answered, even a day later. I’d still be waiting if I didn’t decide to find another way to get to our hotel. We had to end up taking an Uber. CARq sent me an email a day later asking if everything was okay - NO, we never received a car and service was no existent at both CarQ and MiamiLifeCars. CARq is a crappy broker that links you with unreliable car companies baiting cheap bait and switch prices. I also lost my online deposit. STAY AWAY FROM BOTH CARQ AND MIAMILIFECARS. Two terrible businesses and practices. They will probably reply back saying that they don’t see a reservation under my name for this bad review. Not true, there was a reservation but they never honoured it and therefore, I never received a car.

This car company are just out to fleece you for money. I made a mistake with the timing of picking up the car. They took 40 euros for picking the car late and 40 euros for waiting for us. We had to buy their insurance and paid for the car. We arranged with Ellena to return the car at 8pm on Saturday. They kept on texting us to return the car at 12pm when we already agreed a return time. We were charged another 40 euros for returing the car at the agreed time. Don't use this company if you don't want to pay unnecessarily. I was not impressed with the service. I have read the reply and I will still not recommend this company. They don't care about the customers. They are there to fleece you.

Economy rental car in Santorini!
Best company best price! Thank you guys !!!

The best rental company ever! They are very nice, the prices are the best,Go there and rent a car now.

they are to be avoided at any cost ,
they are just after your money
they will produce term and condition as suits them,
nothing printed will show you t/c on email

€350 charge for bumper scratch…. that I had not seen when collecting the car. My mistake for not insisting on full check on pick up.
The car had several scratch marks which I’m sure will never be repaired.
I booked through Carjet with additional insurance to cover things like this but it seems impossible to find out how to claim.

BUYER BEWARE!!! Do not rent from this company! Money money money!
Our flight was delayed by 20 minutes we was charged €40 euro for this
We also took out a full insurance cover and even after this they then tried selling us further insurances as a way to make more money out of you.
At arrival of picking the car up we went outside with a tiny flash light inspecting the car. The lady did not write all the damages down meaning when it came to drop off she was then trying to charge us a further €350 for these “damages”.
We are so thankful we took a full insurance out so we are not scammed by this awful company but I DO NOT RECOMMEND this company to anyone!

We got charged 350 euros from the 750 euros deposit for the smallest dent under the sill which we assume must have been there beforehand but it was so small that we didn't notice it when doing the initial damage report. That, or they purposefully overlooked it when picking out the damages for us to look over plus if your flight is delayed they then charge you extra……avoid avoid avoid biggest scammers about!!!!

Contract conditions and car were both ok, no complains. Friendly service and easy going. See you again!

mixed review, pick Tirana Albania. finding the office was difficult. off site. the pick up process was fast, checked the external of the car, no issues.
after driving for 10 minutes, the was a whining, like form the wheel, then when we went over a small bump, a bag like something was lose. w checked but couldn’t see anything. it didn’t give us confidence the whole 8 days hire going through the mountains. Drop off in Titana city, the car wasn't checked for damages, i asked but he said its ok. Avis etc, check and sign off there and then. i was so nervous my credit card was going to be charged.

We have been coming to Crete for more than 35 years. So we have already rented a car more than 35 times at the Heraklion airport. Before the internet era this was through a local agent, later of course usually through a brooker. But this was the very best experience.The lady at the desk was very helpfull and patient as I had a problem with my credit card and had to contact my bank what took some time. Upon return of our stay and after the check of the car they returned the €750 deposit immediately. After having more than 30 times rented a car in Heraklion, this was by far the best experience.

Rip-off! Because of the delayed flight, I arrived 1 hour later and was charged for the delay, even though the flight number was provided when making the reservation. I would recommend that tourists who arrive by flight choose another provider. Otherwise it will be expensive if your flight is slightly delayed
When returning it, an attempt was tried to find a few new, minimal dents so that the deposit would not be refunded. And that's for a small Fiat that has already run over 100,000 km and has been painted and repaired several times

DO NOT USE - SCAMMERS!

We got charged 350 euros from the 750 euros deposit for the faintest of scratches on the rear bumper which we assume must have been there beforehand but it was so small that we didn't notice it when doing the initial damage report. That, or they purposefully overlooked it when picking out the damages for us to photograph... I also wonder why they asked for our hotel details...

This was at the Heraklion airport office in Crete, where it seems several other customers have experienced the exact same thing. So because we didn't take out the rip off insurance (100 euros) they basically found any way to charge us. Such awful practice and hopefully we can stamp out this shameful fraudulent activity which ruined the end of a lovely holiday. I will be raising it as a Dispute via our Credit Card company, filing reports with the European Car Rental Conciliation Service (ECRCS) and the European Anti-Fraud Office. Also trying to let potential customers / victims know via review sites, scam tracking websites, social media etc.

I would highly recommend AVOIDING this company at all costs, as they simply cannot be trusted to act professionally or fairly (at one point we were called Pr*cks for not signing the damage repair paperwork that detailed stuff that clearly didn't match with the plastic bumper scratches such as paintwork and rework labour.. after so obviously trying to coerce us into signing it).

If you already have a booking, take videos of all interactions with them as well as detailed photos of the whole car before setting off (not just the damage that is flagged up by them). This way at least you will cover yourselves (and maybe don't tell them where you are staying, just in case).

Plus:
-communication, fast replays
Minus:
-vary low standard car, the worst car I have ever rent tbh with over 200kk km etc.
-guys in Tirana Airport very tricky, everything is "good good" if you asking in person but the reality is different, did NOT REFUNDED us money for border crossing we have paid in front, even they say its not a problem, weeks after I was assured few times transfer has been made, then it was delayed but MONEY NEVER arrived. Even it was small amount of money, my experience wasn't the best and would've go back.

The car had almost 100k kilometers and various damages. In the end, a claim for €350 was settled for damage that was allegedly under the car and was obviously old damage. When I refused to sign the paperwork, we were threatened with not being driven to the airport terminal. Very bad experience!

Used Carq for our car rental for our week in Greece. We were picked up from the airport, the staff were really friendly and helpful, even checking we were ok when we couldn't get our satnav to work (we bought it with us from the UK). They helped with directions and gotvus on our way quickly and efficiently. Would definitely use should we return to Greece!