It was fine in general, but! Touch screen panel did not work. So, using it for navigation was impossible. I am sure rental iffice knew about this defect. I have sent them video of a problem via email.... See more
Company replied
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Review summary
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Rented a car during my trip to Greece and had a good experience overall. Booking was easy, pricing clear what to expect, and the car was clean and well maintained. Pickup and return were smooth, the s... See more
Company replied
Pick up was fairly easy and the same for dropping off the car. I was initially worried about the whole process due to lots of negative reviews - So i did buy extra insurance separately for this tri... See more
Company replied
Only thing negativ was that the office was a bit hard to find. Everything else was positiv.
Company replied
3.1
Average
610 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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terrible
Be careful, they don’t show you the contract before paying.
Absolutely not recommended
21 July 2025
Unprompted review
Reply from CarQ
Dear Caterina Morganti,
Thank you once again for sharing your feedback. We were truly sorry to hear that your experience didn’t meet your expectations.
We attempted to contact you to address your concerns but haven't received a response. If there’s anything we can do to amend things, please don’t hesitate to reach us at [support@ft-enterprises.com].
Your satisfaction is our top priority, and your feedback helps us improve.
We hope you’ll consider giving us another opportunity in the future to serve you.
ABSOLUTELY NO
ABSOLUTELY NO. We wanted to rent a car so we asked some information. They didn’t show us any price list, but just told us a price, initially 380, when they saw us uncertain, they lowered the price at 350, (which make me think they base their price on what they think they can pull) and didn’t want to show us any document about the insurance and its conditions, even though we asked them multiple times. They started getting angry at us in order to convince us to pay. They wanted us to pay without showing us any contract neither condition for the insurance (we also asked about the deductible of the insurance and how it works and they got angry). Fortunately, in the meantime, we were reading the reviews (BAD REVIEWS) so we went away.
20 July 2025
Unprompted review
Reply from CarQ
Dear Cate Mor,
Thank you once again for sharing your feedback. We were truly sorry to hear that your experience didn’t meet your expectations.
We attempted to contact you to address your concerns but haven't received a response. If there’s anything we can do to amend things, please don’t hesitate to reach us at [support@ft-enterprises.com].
Your satisfaction is our top priority, and your feedback helps us improve.
We hope you’ll consider giving us another opportunity in the future to serve you.
Hired a car from Heraklion airport
Hired a car from Heraklion airport, there was not a panel on the car that had not been dented or scratched, has paid additional for a baby car seat and bigger car, was given an older Fiat tipo and a substandard baby car seat which had to be installed by placing the car seat over the front of baby on top of 3 point harness! On returning the car.. the lady turned into a forensic scientists (was not this thorough on pick up) we were then charged €350 for a stone chip that we are positive we did not cause… it was barley visible unless you really looked. When we arrived we declined their ridiculously prices excess insurance and explained we had taken our own waiver insurance out (stupidly) so when we disputed the damage we were just told “this is what you have insurance for” like it was ok to charge for minor disputed damages because we had paid insurance…. They came across as absolute scammers, it seems if they do not get money from you for the excess insurance they find fault so you are charged. The money they take is suppose to pay for the damages to the car as the out lined quote explains…. Labour, paint etc, this car has never seen a body shop so where is the money for “repairs” being spent… surely quoting someone for repair work and not carrying it out is falsifying insurance documents and fraud??
11 June 2025
Unprompted review
Reply from CarQ
Dear Lauren,
We sincerely apologize for the delayed response. According to the rental Terms & Conditions, any new damage identified upon return and not recorded on the check-out form must be reported and charged accordingly. All damages are documented with photos and an official report, and the insurance covers such cases through reimbursement. We regret if this experience did not meet your expectations and appreciate your feedback.
We waited at the airport for 40…
We waited at the airport for 40 minutes, although we called in advance, the registration took another 1 hour 30 minutes, since the car keys were not in the office, the car is not new (7-10 years old) when returning it, he tried to show that we damaged the hubcaps on the wheels (old scratches), and the old scratches on the paint were already rusty!!!! How do you want people to come to you again?????
8 June 2025
Unprompted review
Reply from CarQ
Dear Ilia Studenikin,
Thank you for sharing your feedback.
After reviewing our records in detail, we would like to clarify that your pickup and rental process were completed within the standard timeframe. Your arrival time was registered for 02:00 a.m., and the rental agreement was finalized at 02:49 a.m., which includes the standard 15-minute transfer from the airport, vehicle preparation, and contract completion.
The vehicle provided was a Mitsubishi Space Star (registration POO2253), first registered in 2019, not 7–10 years old as mentioned.
During both pickup and return, all existing damages were recorded on the signed check-in/out form, and no charge was applied to your deposit for any damage or wear.
We fully understand how tiring late-night arrivals can be and regret that your experience left a negative impression. Please be assured that we remain committed to transparency and professionalism at all times.
For any further clarification or to review the documentation, you are always welcome to contact us at support@carq.rent.
Pay attention, damage claim very easy.
Car inspected with particularly attention at the superior surface of rear bumper to find a 4 mm paint loss (dark gray on black surface). Or We found a Sherlock Holmes or she know what and where look for. 350 payed. Luckily We have discover car insurance that cover all money. Worst experience. If you rent an Arona dark grey pay attention to rear bumper in right side: a trap could be here.
2 July 2025
Unprompted review
Reply from CarQ
Dear Bobo Mussa,
Thank you once again for sharing your feedback. We were truly sorry to hear that your experience didn’t meet your expectations.
We attempted to contact you to address your concerns but haven't received a response. If there’s anything we can do to amend things, please don’t hesitate to reach us at [support@ft-enterprises.com].
Your satisfaction is our top priority, and your feedback helps us improve.
We hope you’ll consider giving us another opportunity in the future to serve you.
Horrendous from start to finish
Horrendous from start to finish.
I had to wait at the airport (Rhodes) for over an hour before being collected. When the driver did arrive the vehicle was not big enough and we had to squeeze 4 on the back seat. The vehicle we had was 15 years old and dented and marked all over, on top of this the A/C did not work. We pointed this out but there was no resolution.
Upon returning the car the company tried to charge for all
Manor of marks a dents stating “they looked new” fortunately I had taken an in depth video of the vehicle and none of these “new marks” and charges stood up. A similar story for the return trip to the airport they had no vehicles big enough so they had to squeeze more people in and proceeded to speed at 130km in 80km zones to shuttle us back to the airport.
Avoid at all costs.
28 June 2025
Unprompted review
Reply from CarQ
Dear MH,
Thank you for your review. We’re sorry to hear about your concerns and would like to clarify a few points. Your rental began at the scheduled time, and the vehicle was delivered within our standard time frame after notification of your arrival. The car provided was an earlier Opel Corsa, in line with your booking. We found no report of issues with the air conditioning during your rental. If any concern had been raised, we would have immediately offered a replacement vehicle. Also, we’d like to confirm that no damage charges were applied to your rental. All vehicle handovers are done with signed check-in/check-out forms to ensure transparency.
Thank you for choosing us. We're always here if you need further assistance.
Reply from CarQ
Dear Saša Arsić,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
All was perfect - i really recommend
My experience with carq in Heraklion was so good, from the start everyone was so kind and helpful. I had information on my whatsapp before renting and on last day. We had fiat panda and that car was amazeing, we was affraid about the roads or is not that much power in car. But the stress was useless. I recommending everyone :)
6 July 2025
Unprompted review
Reply from CarQ
Dear customer,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
Great value and very punctual
Cheap to rent. The guys were at the airport the moment I landet and they called me. Very accurate service. No problems with returning or peaking the car.
22 June 2025
Unprompted review
Reply from CarQ
Dear Iliyan Nichev,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
Reply from CarQ
Dear Giannis,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
One star is generous
One star is generous. We’re currently stranded at the airport as they cancelled our booking due to the flight being about an hour delayed. Lady on the phone was absolutely no help, and told us to email the broker we booked through, and said they’re busy and didn’t know when our flight was coming in. Don’t know if we’ll get our money back - do not book with this company.
1 July 2025
Unprompted review
Reply from CarQ
Dear Catherine,
Thank you once again for sharing your feedback. We were truly sorry to hear that your experience didn’t meet your expectations.
We attempted to contact you to address your concerns but haven't received a response. If there’s anything we can do to amend things, please don’t hesitate to reach us at [support@ft-enterprises.com].
Your satisfaction is our top priority, and your feedback helps us improve.
We hope you’ll consider giving us another opportunity in the future to serve you.
Reply from CarQ
Dear Fangraal,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
Reply from CarQ
Dear Niko,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
SCAMMERS
They found a near invisible milimetric dent which doesn't show if you dont look very closely and at an angle. No way to proove near invisible dent wasn't there to begin with, charged 350 euros for that. Needless to say they are just SCAMMERs. (Near Thessaloniki Airport)
27 June 2025
Unprompted review
Reply from CarQ
Dear ApoJean Özer.
Thank you for your feedback. We understand that additional charges can be disappointing, and we always aim to be as transparent as possible with our policies. In this case, the charge for the minor scratch was applied in line with our standard damage assessment procedures. We carefully inspect each vehicle before and after every rental to ensure fairness and consistency for all customers.
We appreciate your understanding.
Great experience in Tirana.
Great experience in Tirana.
Very kind staff and car in perfect conditions
14 June 2025
Unprompted review
Reply from CarQ
Dear Riccardo,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
Excellent services
Excellent services, the car was in a very good condition, 2 years old.
30 May 2025
Unprompted review
Reply from CarQ
Dear Constraction DLC,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
Reply from CarQ
Dear George,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
Excellent service!!!
21 June 2025
Unprompted review
Reply from CarQ
Dear Michael,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
Reply from CarQ
Dear Vaggelis Stavrakis,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
Excellent service
Excellent service! The car was good and clean. Highly recommended!
16 May 2025
Unprompted review
Reply from CarQ
Dear Stella,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to serve you at your future destination.
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