Carpow Reviews 

1,709
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for making the online finance application process exceptionally smooth, fast, and completely stress-free from start to finish. Many consumers appreciate the remarkably quick response times, clear guidance, and constant communication provided by the dedicated team while successfully securing their new vehicle. However, some people mentioned occasional drawbacks during their application journey, specifically pointing out that paperwork explanations regarding loans could sometimes be more in-depth, technical banking systems occasionally faced compatibility errors, and a few reviewers encountered unpleasant staff interactions. These specific challenges represented minor setbacks for a small group of users.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service, highlighting the fast and efficient finance... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and clear... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as fast, smooth, and... See more

Response time

Reviewers express great satisfaction with response times and fast communication. Customers report that agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply online. Great people to deal with. Great communication through out the process. Loved the portal to be able to check on the progress of the application and being able to uploa... See more

Rated 5 out of 5 stars

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not... See more

Company replied

Rated 5 out of 5 stars

Hugh mihi to Maaps he has been nothing but outstanding!!! making the process a breeze, he was nothing but amazing!!! He made the application process so simple, easy and kept me updated at all... See more

Company replied

Rated 5 out of 5 stars

Maaps was amazing to deal with, he kept me informed and updated throughout the process. He was genuinely helpful and respectful at all times. The process was seamless, efficient and timely. An overall... See more

Company replied


Company details

  1. #6 of 10 best companies in Car Finance and Loan Company
  2. #1 of 2 best companies in Car Dealer
  3. #4 of 5 best companies in Finance Broker
  4. #1 of 1 best companies in Used Car Dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,709)

452 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service from start to finish

Rachel provided an absolutely exceptional level of service. From the outset, she took ownership of the entire process, organised everything seamlessly and made the experience remarkably quick and effortless. Her communication was excellent, everything happened exactly as it should, and there was never any unnecessary hassle or uncertainty. It’s rare to come across service that is this efficient and well managed. Rachel is a real credit to Carpow and I wouldn’t hesitate to recommend them.

13 August 2026
Rated 5 out of 5 stars

Such great service

Such great service. Polly Burn and Lisa Toole were so very honest throughout the whole procedure. Such FAST!!! service. Great company. I would recommend this great company to anyone anytime. Thanks so much CARPOW.

13 August 2026
Rated 5 out of 5 stars

10/10 Customer Satisfactory Service Level.....

I started my journey with CarPow last week due to needing a vehicle. Cassie was assigned to be my case manager at first and she did a wonderful job. The next day my case manager was then transferred over to Melanie who also like Cassie was very pro-active at assisting with processing my finance and finally getting it approved later on in the day. I have had such a great experience from the start of my journey with CarPow right until now as I await to hear from CarPow for when my vehicle is ready to be collected. Thank you team the Customer Service experience provided by these 2 lovely staff members is just amazing and I am grateful they were able to deliver such a smooth and seamless time whilst dealing with me. Thank you to everyone involved I am a very happy customer of yours and will spread the news to family, friends and colleagues who maybe looking for a new car purchase solution. Keep up the fantastic work everyone! Many Thanks Winston F-J.

7 August 2026
Rated 5 out of 5 stars

Amazing

Amazing, thorough service

3 August 2026
Carpow logo

Reply from Carpow

Love hearing this thank you! 💙 We're so glad you had such a positive experience and felt well looked after throughout the process. Thanks for choosing CarPow 🚗🙌✨

Rated 5 out of 5 stars

I had a wonderful experience with Carpow

I had a wonderful experience with Carpow. The whole process was smooth, professional, and stress-free from start to finish. Their service was friendly, helpful, and made finding the right vehicle so much easier. I’m very happy with the outcome and would highly recommend Carpow to anyone looking for a reliable and trustworthy vehicle broker.

7 August 2026
Unprompted review
Carpow logo

Reply from Carpow

What an amazing review thank you so much! 💙 We're thrilled to hear the whole journey felt smooth, professional, and stress-free, and that our team could make finding the right vehicle that much easier. Your trust and recommendation mean a lot to us. Enjoy your new ride, and thanks for choosing CarPow 🚗🙌✨

Rated 5 out of 5 stars

Very responsive to any enquiry s

Very responsive to any enquiry s, fast process, all in all great service

6 August 2026
Unprompted review
Carpow logo

Reply from Carpow

Love hearing this thank you! We're so glad our team could respond quickly to your questions and make the whole process fast and easy. We really appreciate your kind words and your support. Thanks for choosing CarPow 💙🚗

Rated 5 out of 5 stars

Amelia was absolutely amazing

Amelia was absolutely amazing, very helpful and very consistant, I reccomemd carpow and staff and reward them 10/10

5 August 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you! 💙 We're thrilled Amelia could make your experience such a positive one with her consistent support and helpful communication. We'll be sure to pass your amazing feedback on to her. Thank you for the recommendation and the 10/10 rating. Thanks for choosing CarPow 🚗🙌✨

Rated 3 out of 5 stars

Rachel Duncan

Rachel Duncan
Was great, she was helpful, Her communication was awesome.. Honestly I would had given a 5 star to her only
But I talked to a lady call Amelia she was horrible and disrespectful, playing the blaming game.. I was very upset and frustrated made me upset that much I wanted to cancel the whole car deal I felt that I did something wrong which I was just checking in on my car which I’m sure I’m entitled to, This is why I’m giving 3 stars.. Sorry Rachel you were awesome I would had give you a 5 star..

4 August 2026
Rated 5 out of 5 stars

If you're thinking about it, give it a go!

Application process was so simple and quick! Didn't think I'd even be approved, but I was and I couldn't be more happy and grateful. Rachel made that happen 😊

3 August 2026
Carpow logo

Reply from Carpow

We absolutely love hearing this thank you! 💙 We're so glad you decided to give us a go and that the application process was quick and easy for you. Huge congratulations on your approval! We'll be sure to pass your kind words on to Rachel. Enjoy your new car, and thanks for choosing CarPow 🚗🙌✨

Rated 5 out of 5 stars

Easiest company I’ve dealt with 💯

Easiest company I’ve dealt with. Like how everything is more digital, due to being busy with work everything felt easy to upload and communication was upfront. Shoutout to Rachel for looking after me 💯

30 July 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you! 💙 We're really glad our digital process made everything easy to fit around your busy schedule, and that communication was clear every step of the way. We'll be sure to pass your shout-out on to Rachel. Enjoy the new car, and thanks for choosing CarPow 🚗🙌✨

Rated 5 out of 5 stars

Amelia for top customer service

Amelia was an awesome help
Always staying in touch
Quick and efficient
Helpful and detailed
Made it so easy to do application
Great over all customer service by Amelia

23 July 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you! 💙 We're really glad Amelia could make the application process so easy and keep you updated every step of the way. We'll be sure to pass your kind words on to her. Congratulations on your new car, and thanks for choosing CarPow 🚗🙌✨

Rated 5 out of 5 stars

Straight forward & easy process from…

Straight forward & easy process from start to finish , made the entire process stress free. Application underway by 10am & funds in the dealers account before 5pm same day. Thanks Polly for your help!!

31 July 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you! We're so glad the whole process was straightforward, stress-free, and completed so quickly. It's awesome to hear everything was sorted on the same day! We'll be sure to pass your kind words on to Polly. Thanks for choosing CarPow 💙🙌🚗✨

Rated 5 out of 5 stars

Amelia who we dealt with was amazing

Amelia who we dealt with was amazing , great communication and overall just friendly and helpful

29 July 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you! We're really glad Amelia made such a great impression with her communication and friendly, helpful approach. We'll be sure to pass your kind words on to her. Thanks for choosing CarPow 💙🙌🚗✨

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