The carpet arrived a different colour to what we had expected, but they had it picked up and refunded in no time. A pleasent surprise compared to how online furniture stores seem to operate these... See more
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See what reviewers are saying
I'm so happy with my purchase and choosing this store for my living room rug. The quality is beyond belief. The color is exactly as pictured. The service was wow! Super fast delivery and attentive cus... See more
Delivery was quick after making the order, and the parcel that arrived was smaller than I had expected. My first thought was that the carpets must be somewhat thin, as they fit in this packet, but I... See more
The carpet I bought, a wool Ir Kurdi rug is absolutely beautiful.The photograph on line was a very good representation of the actual rug. I had been looking on line for a number of weeks and found Car... See more
Company details
Written by the company
Carpet Avenue - Alfombras anudadas a mano Bienvenido a una amplia gama de alfombras anudadas a mano, disponibles a su alcance. En Carpet Avenue nos esforzamos por ofrecer la más amplia gama de alfombras anudadas a mano a los mejores precios del mercado, en una tienda en línea moderna y de fácil navegación. Queremos que su experiencia de compra sea agradablemente simple, eficiente y divertida. Carpet Avenue - ¡Encuentre su alfombra aquí!
Contact info
Bargkoppelweg 64, 22145, Hamburg, Germany
- +49 40 228 988 59
- info@carpetavenue.com
- carpetavenue.es
4.8
Excellent
794 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast delivery, great service
Good quality product, delivered quickly. Satisfied with the quality and the service.
3 January 2022
Reply from Carpet Avenue
Dear Customer,
Thank you for your email and positive feedback. We are always happy to hear from a satisfied customer and we are glad that everything went so well.
We hope to have the opportunity to help you with another order in the future and if you ever need some extra advice or have any questions do not hesitate to contact us.
Have a nice day and thank you again for taking the time to share your comments.
Kind regards,
Carpet Avenue Customer Service
Absolutely beautiful carpets
Absolutely beautiful carpets, excellent customer service and shipping time! Very impressive! Highly recommended!
5 November 2021
Reply from Carpet Avenue
Good afternoon,
Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer, and we are glad that everything went so well.
We wish you a really nice weekend.
Kind regards,
Carpet Avenue Customer Service
Alfombra bellísima de buena calidad
Alfombra bellísima de buena calidad, recibida en 4dias.
Trato excelente a la hora de contactar con el proveedor caso de solicitar un cambio (atienden también en español).
Muchas gracias Adriana por todas las gestiones realizadas y disculpas por haber valorado la primera entrega con una estrella cuando lo suyo era haber solicitado el cambio.
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Beautiful carpet of good quality, received in 4 days.
Excellent treatment when contacting the provider in case of requesting a change (they also attend in Spanish).
Thank you very much Adriana for all the steps taken and I apologize for having rated the first delivery with a star when it was her thing to have requested the change.
10 June 2021
Good variety
Good variety, great quality, delivery time respected. Overall very satisfied.
3 June 2021
The carpet I have purchased looks good…
The carpet I have purchased looks good but it’s much smaller than in the description. Also, the credit card payment option was not working and had to do a wire transfer, which is very inconvenient.
24 June 2020
Unprompted review
Reply from Carpet Avenue
Dear Cristina,
Thank you for taking the time to provide us with feedback in regards to your recent order with us. Your comments are extremely valuable as we strive to improve the quality of our services. We are very sorry to hear that you are not completely satisfied with the rug due to the size difference. This is a feature on handmade rugs, however, if you are not completely satisfied with it, please contact our customer service to return it at no cost.
You mention some issues with payment, we have solved this problem and payments by credit card are now possible. We apologize for any inconvenience this may have caused.
Feel free to contact us if you have any questions.
Kind regards,
Carpet Avenue Support
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