Had mine for at least a month. The magnet they give you to attach to your phone case if you have an android is good and strong. The adhesive, as you may expect, doesn't hold up very well in hot hot pl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m only rating 4 because I haven’t had it on for an extremely long period of time yet. But solid 4 because it does actually work. It sticks and it’s super easy to use. I have mine on a textured surfa... See more
Company replied
Ordered a phone dash mount on 13/7/25 in good faith and receive tracking information which appears inaccurate given advice that item was shipped from HK and arrived in Australia two hours later!!!... See more
Company replied
Charlie made my experience great when he helped me edit my order by removing the two items which I ordered accidentally and my money was refunded. This may look to be a small thing to anybody else b... See more
Company replied
Company details
Written by the company
Your one-stop store for the latest car accessories.
Contact info
United States
- hello@carmount.com
- carmount.com
3.7
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be careful with this company
Be careful with this company. The mount is not sticking to the dash of my 2024 Atlas. When the phone is attached the weight pulls it off the dash. Carmount's customer service number is a voicemail that says it does not take calls and refers you to thier web site to request a refund. You have to then request a refund contact form. Instead of sending a form, I recieve an email asking me to send a video of the issue so they can see if they can help make it work. It's a no brainer to install but I humored them and sent a video. Its been three days and no response. Be careful with this company. I will have to dispute with my cc company.
Fast Forward: Interesting that their response validates that the product does not work on my vehicle. This was not disclosed in their advertising or website. Now they expect me to pay to return it.
1 January 2026
Unprompted review
Reply from Carmount.com
Hello Tom,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Regarding the mounting issue: certain vehicle dashboards, including newer models like the 2024 Atlas, use textured, silicone-coated, or soft-touch materials that can affect adhesion for any dash-mounted accessory on the market. This is why our support team requests a short video — not to delay resolution, but to confirm the surface type and determine whether an alternative placement or solution will resolve the issue before proceeding.
As for the response time, three business days can occasionally occur during higher support volume, but that does not mean your request is being ignored. Our team reviews each case individually and will follow up accordingly.
We take feedback seriously and remain committed to resolving concerns fairly and transparently.
Do not buy anything from these people - scam site
Like other reviews, also disappointed and deceived by this company. I ordered my products in early December and still have not received them. I have emailed Carmount twice asking for an update and have never received a reply. I’m feeling like this is a complete scam and I have wasted my money. DO NOT BUY ANYTHING FROM THIS COMPANY.
You had no problem taking my money but have a problem finding my order! That’s ridiculous - it’s order number 789594.
Now I’m convinced you’re a scam site.
7 January 2026
Unprompted review
Reply from Carmount.com
Hello Isabella,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how concerning it is to feel left without updates, and this is certainly not the experience we want anyone to have.
We’ve tried to locate your order and review the communication history using the name provided in this review, but unfortunately we’re unable to find a matching order or email record. Because of this, we’ve reached out to request a bit more information so we can properly investigate and look into what may have happened with your order.
Please know that this is not a scam, and we genuinely want to help resolve this for you as quickly as possible. Once we receive the necessary details, we’ll be able to check the order status and provide a clear update.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
3 week wait... no delivery yet. 😑
I ordered my car mount on 14th December 2025. It is now 4th January 2026, and no delivery. That's a 3 week wait, so far. I have emailed the company twice now, and had no response. Annoyingly, I still get promotion emails from the company regularly but no response to my customer support query.
Poor delivery time. Poor customer service.
4 January 2026
Unprompted review
Reply from Carmount.com
Hello Claire,
We’re very sorry for the delay and for the lack of response to your emails. We completely understand how frustrating this must be, especially given the wait time and the continued promotional emails.
Your order was placed during the peak holiday period, when demand and shipping volumes were significantly higher than usual. That said, we sincerely apologize for the delay in both delivery and communication—this is not the level of service we aim to provide.
We would really like to look into your order and provide a clear update. We’ve requested additional information so we can locate your order and review its status in detail. As soon as we have that, we’ll follow up directly with you to resolve this.
Thank you for your patience, and we appreciate the opportunity to make this right.
Carmount would not stay on our…
Carmount would not stay on our windscreen, even after cleaning and drying. Once the sun heated up the car interior it would fall off.
Would not recommend ... a waste of money
In reply to your request re further information, I purchased 6 of the clutch x phone mount, after cleaning the surface as per the instructions it would not always stick 1st time, I would get it to stick after 10-15 mins, however it wouldn't always stay stuck and would fall off. The one time it did stay on for a couple of days, it fell off again in the heated car temperature.
I world ideally like a refund as this cost a lot.
2 January 2026
Unprompted review
Reply from Carmount.com
Hello Nikki,
We’re very sorry to hear about your experience, and we sincerely apologize that the mount did not work as expected for you.
To help us investigate this further and determine what may have gone wrong, we’ve reached out to request a bit more information. This will allow us to properly review the situation and see how we can best assist, whether through troubleshooting or another resolution.
Thank you for taking the time to share your feedback. We appreciate the opportunity to look into this further and make things right.
Deceptive sale’s tactics
1/2/26
Today carmount finally replied to me only bc I put it on trust pilot. There were no replies to my other requests for return shipping address. They are using deceptive sales tactics by saying product ships from USA and they leave out return address in their return policy. They offered me $13.75 when I spent $55 or you can pay international shipping which was $45. They’re duping people bc if you bought a product, you can’t return it unless you pay international shipping. Again, the same product is on Amazon cheaper and no problems with international return address. Very sad to get duped on Christmas no less. I’m disgusted. Bah Humbug!
1/1/26
In refund policy order has to be within 30 days and they have no return address anywhere. The phone number is inactive and they haven't responded to my email or contact us form. In edition I'm concerned return address is in Europe so I got scammed bc I can't mail back returns without an address and they don't reply n AI tells you they're having issues with their messaging. I know I'm not going to get my money back without an address which they don't reply with. I can't afford shipping internationally n I will be stuck with 3 items. There is no way to get in touch with them. In addition the shipment came from USA warehouse but returns go to Europe. The reply says their having issues w messaging and time is ticking away on return time. If you buy a carmount buy it on Amazon where you can easily make returns. Do not buy from carmount. Com. Use Amazon.
19 December 2025
Unprompted review
Reply from Carmount.com
Hello Christa,
We’re truly sorry to hear about your experience and understand how frustrating this situation feels. We sincerely apologize for the inconvenience and the concern this has caused.
To be transparent, we are currently experiencing issues with our messaging system, which has unfortunately affected our ability to receive and send some emails in a timely manner. This is not the level of service we aim to provide, and our team is actively working to resolve this as quickly as possible.
Regarding your return concerns, we have already requested additional information from you so we can properly review your case and provide the correct return instructions. We do have established return processes and addresses, and our goal is to ensure this is clarified and resolved for you as soon as we are able to reconnect through our system.
We appreciate your patience while we work through this issue and want to assure you that your request has not been ignored. Once we have the necessary details, we will follow up directly to assist with the return and next steps.
Thank you for bringing this to our attention.
Terrible communication
Ordered parts 1st dec and still waiting. 19th dec shown as in London with courier. Have e mailed co three times and no reply . Will seek refund via credit card
31 December 2025
Unprompted review
Reply from Carmount.com
Hello there,
We’re very sorry for the frustration and appreciate you bringing this to our attention.
We’re currently experiencing an issue with our messaging system, which has affected our response times. We sincerely apologize as this is not the experience we want for our customers.
We have requested additional information so we can look into this more closely and follow up with the courier on your behalf. We will reach out directly with an update and next steps.
Thank you for your patience, and we’re sorry again for the inconvenience caused.
BEWARE!
BEWARE!! DO NOT ORDER!!
Ordered items 12/16/25. Email response that I would receive an email in a few days with tracking information. I checked daily for email and received no tracking info that items had shipped. I replied to email and received canned responses of their system was having issues. Finally sent an email on 12/28/25 to cancel and provide a refund. Now miraculously the items have been shipped.
No customer service. I am very skeptical if items will be received and/or if a refund would be received
29 December 2025
Unprompted review
Reply from Carmount.com
Hello Nikki,
We sincerely apologize for the frustration and confusion caused regarding your order. The delay in communication and shipping was due to the exceptionally high demand during the holiday season, which affected both order processing and response times. Additionally, we're having issues with our messaging system due to high traffic and our team is resolving this issue as soon as possible. We understand how disappointing this has been and truly appreciate your patience.
We’d like to clarify that your order was shipped on December 24, 2025, and is currently in transit. Because the order has already been dispatched, we are unfortunately unable to process a refund at this time.
However, if you no longer wish to keep the products once they arrive, you are welcome to initiate a return. Our return process is straightforward, and we will be happy to guide you through it.
We again apologize for the inconvenience and appreciate your understanding.
Old peple do your shipping?
Man, if you wanna wait on your product, order from them immediately! 9 days past my order date and still hasnt processed, apparently when it says shipping details, it doesnt say how long its going to take them to figure out you ordered something. Idgaf if its the holidays or not, judging by their inability to have email presence or have urgency to get you what you paid for, ima guess the prodoct is trash too. Cant wait finaly get these at their leisure, dont waste your time
21 December 2025
Unprompted review
Reply from Carmount.com
Hello Brandon,
We’re truly sorry to hear about your frustration and we sincerely apologize for the delay.
Due to the holiday season and our ongoing promotion, we’ve been experiencing a very high volume of orders and customer emails, which has unfortunately impacted processing and response times. That said, we do take every order seriously and are working through them as quickly as possible.
We’ve already reached out to request additional information so we can look into the status of your order and provide you with a clear update. Once we have those details, we’ll be able to assist further and follow up with you directly.
We appreciate your patience and the opportunity to address this properly.
Replacement X1 mount
I bought an X1 mount for my wife’s car and my truck back in April of 2025. It has worked as advertised and we have loved it. We have it attached to the air vent on the side of the steering wheel and the black wire is easily concealed.
Just recently, I took my phone off the magnetic mount on my wife’s X1 and the magnetic mount broke off the ball that holds it to the mount. I sent an email to Carmount on a Friday and they got back to me promptly on Monday. I talked to Charley V and she was awesome. We had some email traffic the next two days. I explained what happened. She asked for pictures which I gave to her and she sent me a replacement mount back in the mail within three days of our original email thread. The company has definitely earned my business in the future and anyone else I can talk to about Carmount. I thought it would be like other companies where they wouldn’t replace it maybe give me a hassle or 10% but I was wrong. They were easy to talk to, very polite and professional, and seemed like they enjoyed helping me. Thank you to Carmount for the great service in my replacement mount that was shipped in the mail and I look forward to buying more products from you shortly.
Sincerely,
Paul R
7 October 2025
Unprompted review
Reply from Carmount.com
Thank you so much, Paul! We truly appreciate you taking the time to share your experience. We’re glad to hear the X1 has been working well for you and your wife, and that our customer support team was able to take care of everything quickly and smoothly. Your kind words and support mean a lot to us — we look forward to serving you again soon!
I contacted car mount for order assistance
I contacted car mount for assistance with my order. Charlie solved my issue right away and was very understanding and kind in the process. Great company to work with.
12 December 2025
Unprompted review
Reply from Carmount.com
Thank you so much for the kind words, Lynn! We’re really happy to hear that our customer support team was able to help you right away and make the process smooth. Your support means a lot to us, and we truly appreciate you choosing Carmount 🙌
Not Impressed
I can't give a better review because I'm still waiting for my shipment. Ordered on Dec 11. I even paid for expedited skip the line but I can't even get the company to respond by email or social media
Carmount.ca
16 December 2025
Unprompted review
Reply from Carmount.com
Hello Mike,
We sincerely apologize for the experience.
As a small business with a very limited team, we’ve been handling a higher-than-usual volume of orders and messages due to our ongoing promotion, which has affected response times. Please rest assured that we do respond to every inquiry and are doing our best to get back to everyone as quickly as possible.
We’ve already requested the information needed to check the status of your order and investigate the shipment. Once we have an update, we’ll contact you directly via email.
We always strive to resolve any issues and we'd be happy to look into this for you!
Terrible Customer Service.
Terrible Customer Service. Ordered Dec 2 and still waiting for delivery. Sitting in a warehouse apparently. No responses to 2 messages sent - despite listing 24/7 support on their website.
15 December 2025
Unprompted review
Reply from Carmount.com
Hi Steve,
We’re truly sorry for the frustration this has caused, and we sincerely apologize for your experience.
We’re a small business with a very small team, and due to the high volume of orders and messages from our ongoing promotion, response times have been longer than usual. That said, we want to assure you that we do respond to every message and are doing our best to get back to everyone as quickly as possible.
We’ve reviewed this with our customer service team and can confirm that we already responded to your first email sent today. Your order was shipped on December 4 and is currently with your local courier. A delivery attempt was made on December 12, but due to an issue with the shipping address, the courier had to reschedule.
We’ve reached out to you again via email for further information so we can help resolve the address issue and arrange redelivery as soon as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Total Rubbish
In my experience, nothing but rubbish. I received three yesterday. Attempted to fit one in my 4WD. The only place it would stick was on the windscreen - would not stick at all to any other surface. Fitted a second one to the hard, smooth plastic surround on the console in my wife's Hyundai, and found it on the floor this morning - it had not even had a phone attached to it yet. Total rubbish, not worth a cent.
5 December 2025
Unprompted review
Reply from Carmount.com
Hello BM Aus,
Thanks for sharing your feedback, and we’re really sorry to hear about the trouble you had with the mounts. That’s definitely not the experience we want for our customers.
We’ve already reached out to ask for your information so we can look into this properly and get it sorted for you. Once we have your details, we’ll be able to help—whether that’s troubleshooting, sending a replacement, or arranging a return and refund.
We appreciate you giving us the chance to fix this, and we’re here to make it right.
DUPLICATE CHARGES
I have been excited to receive my Carmount, but when ordering 1 unit, I noticed that my account was charged TWICE!! I have written THREE emails to company, without reply. What can I do to get through to this company??
27 November 2025
Unprompted review
Reply from Carmount.com
Hello Savvas,
Thank you so much for reaching out to us, I’m really sorry for any inconvenience this has caused.
I can see that our customer service team is actively working on your case and is currently waiting for your confirmation so they can move forward. We also sincerely apologize for any delay in getting back to you. We’re experiencing a high volume of emails due to our ongoing holiday promotions, but please rest assured that we are reviewing every concern carefully, including yours.
Thank you again for your understanding — we’re here to help and will make sure your issue gets resolved as quickly as possible.
very elegant looking and delivery on time
I ordered my carmount and it was delivered within the time limit they estimated it to be!
I appreciate this as one was a gift and arrived in time (not after the event as most do) and my friend loved it!
I am so glad I ordered 2 as mine is not intrusive in my vehicle and I can put it in the smallest space on my dash.
I really like the looks of it as well, not this thing that sticks to my windshield, very elegant looking.
I would recommend it to my friends and family.
27 October 2025
Unprompted review
Reply from Carmount.com
Thank you so much for sharing this, Mary! We're thrilled to hear your car mounts arrived on time and that both you and your friend are loving them. It’s wonderful to know the design and fit worked perfectly for your dash. We truly appreciate your recommendation — it means a lot!
Without a doubt the best phone mount…
Without a doubt the best phone mount I’ve ever had. The installation process is straight forward. Easy instructions, no weird tools. Holds the phone perfectly and the design of the mount blends in with the interior of my car.
18 October 2025
Unprompted review
Reply from Carmount.com
Hello Christopher,
Thank you for the wonderful feedback! We’re so glad to hear the installation was easy and that the mount fits seamlessly into your car’s interior. We really appreciate you sharing your experience!
Have bought several products for myself…
Have bought several products for myself and family members. Strong and sturdy product.
27 November 2024
Unprompted review
Reply from Carmount.com
Hey Leonie!
Thank you so much for your support! We're really glad to hear that the whole family uses our mounts! It means a lot to us, and we’re happy to know you're enjoying them!
If you ever need anything or have questions about any of our products, we’re always here to help!
Dont be fulled guys
Dont be fulled guys! I been waiting for 1 mounth now to get my orders and still haven't received it.Also payed fast shipping and it's been 1 mounth since...Ido not recommend it !!!!
24 November 2025
Unprompted review
Reply from Carmount.com
Hi Daisy,
We’re sorry to hear about the delay with your order — that’s definitely not the experience we want for our customers.
We’ve already reached out and requested your information so we can investigate what happened with your shipment and make things right as quickly as possible. Sometimes our carriers encounter issues that aren’t immediately communicated to us, but we are committed to resolving this for you.
Thank you for bringing this to our attention.
Magsafe Phone Cover
I recently purchased the Magsafe Phone Cover from Carmount. Great matte finish, durable and really tough - perfect for someone as clumsy as me so my phone is well protected. The magsafe works a treat especially with the Carmount Clutch-X holder in my car. Highly recommended.
18 October 2025
Unprompted review
Reply from Carmount.com
Thanks a bunch for sharing your experience, Wayne! We’re super happy to hear you’re loving the Magsafe Phone Cover! Awesome that it works so well with your Clutch-X holder too!
Really appreciate the shoutout and your support! Anytime you need anything, we’ve got you. 🙌
Scam company
Scam company. They expected me to return crap items by return postage costing $45 to some foreign country (Estonia). The items cost me $99. So I would have been out of pocket $45. They pretend to be in Australia to fool you.
Update: their reply is rubbish. They told me to return the goods to Estonia, where they would check them and then decide if they’d refund my money. I would still be out of pocket $45 for the postage ( they refused to refund that cost). No where on their website do they advise the return location as a foreign country. You assume it would be Australia as that’s the country I chose when purchasing the goods. Scam scam scam.
17 July 2025
Unprompted review
Reply from Carmount.com
Hi Ian and Joy,
We’re truly sorry for the frustration and disappointment you experienced. We appreciate you sharing your feedback.
To clarify, we do not pretend to be an Australian-based company. While we have a dedicated customer support team that serves Australian customers, our fulfillment and return warehouses are located internationally, which are also included transparently in our web shop. This setup helps us keep product pricing as affordable as possible.
We encourage customers to reach out to us first so we can review the situation and offer alternative solutions whenever possible. We requested your information to look into your case further.
We’re more than willing to revisit this with you and do our best to make things right — please feel free to reach out so we can assist you properly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.