CarMoney Reviews 

4,644
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and attentive approach throughout the process. Many people highlight the excellent customer service, noting everything was explained clearly. Reviewers often mention the quick and efficient service, appreciating consistent communication and updates, making the overall experience easy and stress-free. However, some people were dissatisfied with communication and support after the initial deal. These customers reported being ignored, experiencing a lack of response to inquiries, or finding the company unhelpful when issues arose with a purchase or refund.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as exceptionally helpful,... See more

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, attentive, and quick... See more

User experience

Consumers find the user experience to be positive, with many describing the process as easy, quick, and... See more

Response time

Users describe positive interactions with response times, with many customers reporting quick approvals for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service very professional 👏 👍. I'm very happy customer I was approved for finance in matters of hours . I'm speechless how good this company is. I would recommend anyone who's looking for... See more

Rated 5 out of 5 stars

Diogo is an absolute legend After being let down by more than 1 dealer Diogo kept on looking for the car I wanted and eventually came out with a cracker and a really good finance agreement for me.... See more

Rated 5 out of 5 stars

I have found the company via Google search and from the beginning to the end they're amazing. Very helpful, attentive and quick. The whole process of helping me to get my finance was superb. I highly... See more

Rated 5 out of 5 stars

Process was so simple from start to finish. My ninja was Josh who was friendly and helpful. Was very impressed with the service and communications. Was given various option. Would definately recommen... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,644)

2,293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have found the company via Google…

I have found the company via Google search and from the beginning to the end they're amazing. Very helpful, attentive and quick. The whole process of helping me to get my finance was superb. I highly recommend them to anyone.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Not sure of his full name but “Kev” was extremely helpful and made sure I understood all about the policy

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with this company had…

Great experience with this company had a personal representative who dealt with all my needs very fast service within an hour of choosing a car the money was there collected the car the next day no hassle 5 🌟 🌟🌟🌟🌟 all round.

10 July 2026
Rated 5 out of 5 stars

I phoned up to find out information…

I phoned up to find out information about going into finance as I didn’t have a clue about it and I spoke with Ryan, he made me understand everything and make me feel calm and he was extremely helpful and understanding to know what I could afford and he helped me find the car that was in my budget

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience getting a new…

Had a great experience getting a new van through CarMoney. Frazer was very helpful and also helped source a lot of vans that would fit my needs. Also received help from Sam and Taz and anyone else. Would highly recommend

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Fawad who was my go to ninja was…

Fawad who was my go to ninja was absolutely clear and precise about everything and even when I had a emergency to deal with which gobbled up my deposit he still managed to get me the vehicle I wanted, absolutely first class

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company …

They guided me through everything and made the experience very easy and took away any issues and helped me through the paperwork and made it all easy and smooth great company

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Made my experience very comfortable

Made my experience very comfortable and chilled , was my first time going for finance so was very nervous and overwhelmed. Can’t thank Jay enough who made me feel so relaxed about the whole thing helped me choose my car kept in continuous contact and spoke through the whole process explaining everything

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I've never used a car money site…

I've never used a car money site before, so was very unsure about starting now. But when I got started on this site with ninja Calum he made it very easy from start to finish. I am very pleased with how things went as I'm quite a stress head. Thanks again car money and ninja Calum .

8 July 2026

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