Carl Scarpa Reviews 

3,484
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and beautiful design of the footwear, noting how comfortable the materials feel during daily wear. Consumers also highlight the prompt delivery and seamless ordering process, explaining that packages arrive quickly and in perfect condition every single time. However, some customers also noted issues with delivery delays and a lack of tracking updates. People occasionally experienced difficulties when attempting to follow their shipments online, leading to frustration regarding shipping times. Some reviewers expressed disappointment when orders took longer than expected to reach their final destination.

What people talk about most

Product

People report positive experiences with product, highlighting the use of high quality materials and stylish... See more

Quality

Customers consistently note positive experiences with quality, praising the use of wonderful materials, soft... See more

Delivery service

Clients share positive opinions on delivery service, highlighting prompt shipping and packages arriving on... See more

Order

Users describe ambiguous interactions with order, highlighting a mix of very positive and frustrating... See more

Service

Reviewers mention positive feedback about service, highlighting quick delivery and excellent communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more

Rated 5 out of 5 stars

Exactly what I was looking for, elegant cream slingback with a block heel. So comfortable. Real leather. So soft. No wearing in! Looking forward to my next purchase . Not forgetting the beautiful pac... See more

Rated 5 out of 5 stars

Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t s... See more

Rated 5 out of 5 stars

Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... See more


Company details

  1. Shoe Store

Information provided by various external sources

Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(3,484)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my new green boots…

Wore my new boots for the first yesterday and feel very comfortable I do have a bunion but since the leather is soft then I think with another time wearing they will have settled down in that area as I have this firstly with most footwear…
They look beautiful when on the green colour is amazing and would certainly order again from this company…

27 January 2026
Rated 5 out of 5 stars

The boots I purchased are fabulous

The boots I purchased are fabulous. fit is great and quality of material good too. I like this brand for staples - footwear that can be worn for years due to their good quality and more or less timeless design.
Shipment and delivery experience was great from the get go. Would recommend this brand 😁

15 January 2026
Rated 5 out of 5 stars

Very good

Very good. I bought online but style did not suit. So returned to shop and actually bought a different style.
My previous boots are always admired.

29 January 2026
Rated 1 out of 5 stars

I'll never order from Carl Scarpa again...

Order placed on 13 January 2026, but no communication about when to expect delivery. This is concerning considering how expensive the boots are and money has been paid. Telephoned a couple of days later, spoke to Michael who tracked my order and said they were out for delivery and I could receive them in the next couple of days. Sure enough I did (arrived Sat 17 Jan 2026) but the boots had 3 colour flaws down the front of one boot and the zip got stuck half way down the same boot. They should have been checked before being despatched! I immediately returned them on Monday 19th January 2026 and tracked the return. Boots were received back at Carl Scarpa following day but refund didn't appear in my account. Rang, spoke to Michael again (it appears he does everything in the "office end" of business and is clearly overworked). He told me that refund would appear in my account within 14 working days (this is ridiculously slow). Finally received refund on 29 January 2026 (9 days wait). I will NEVER again order from Carl Scarpa.

13 January 2026
Carl Scarpa logo

Reply from Carl Scarpa

Hi There,

Thank you for taking the time to share your detailed experience, and we’re very sorry for the frustration and inconvenience caused.

The condition in which your boots arrived is not the standard we aim for and we take your feedback seriously regarding this.

Regarding shipping, our estimated delivery timeframes are stated on our website. For UK orders, we allow 2–9 working days for delivery as these are dispatched from our Irish hub.

In relation to your return, this was received back with us on 20/01 and the refund was processed on 28/01, which is well within our stated returns timeframe of 14 working days

That said, we do recognise your overall experience fell short of expectations and we will ensure this feedback is shared with the relevant teams for review.

If you would like us to look into anything further, please don’t hesitate to contact us

Best Regards,

Michael
Carl Scarpa Customer Service

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