Lusana Shoe Boutique Reviews 475

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their quality, comfort, and the attractive selection available. Many consumers also commend the efficient ordering process and the exceptionally fast delivery service, often noting that items arrived promptly and well-packaged. The overall service is consistently described as excellent, with many appreciating the helpfulness and responsiveness of the staff. However, some customers also noted that they did not receive updates on their orders, leading to uncertainty about the delivery status. A few other people also felt that the product they received was either too small or not suitable, requiring a return.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers frequently praise the high quality, comfort, and... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the speedy... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the shoes,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure dealing with Lusana Shoe Boutique online, placed My order, shoes arrived within delivery time frame, great shoes, love them. Everything went very smooth, definitely would not hesitate buy... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with my new boots, brilliant value on sale and I also loved the way they came packaged in with beautiful handwriting for my name and address. It felt like a gift and I would defin... See more

Company replied

Rated 5 out of 5 stars

Delighted with my purchase I saw some of Lusana’s collection on Ireland Am and was very impressed with them. I purchased a beautiful pair of sling back flats gold and black in colour , and they are be... See more

Company replied

Rated 5 out of 5 stars

Bought fabulous boots, delivery within days, no issue with anything. Love this shop both online and in store, lovely people to deal with and gorgeous range of both footwear and bags.

Company replied


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Lusana Shoe Boutique established in 2017 is based on Church, Street, Athlone, Co Westmeath. We stock a range of ladies casual and occasion footwear from a variety of well known brands. Our brands include ASH, Back 70, ALEO Bags, Paul Green, Hispanitas, LODI, Marco Moreo, Marian, NeroGiardini, Pedro Anton, Wonders and Le Babe. We also stock a wide range of handbags in store. Our online store is selling online since 2017 and we deliver nationwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great price

Great price, quick shipping, great products 👍

13 April 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping with us.

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Good packaging. Great value. High quality shoes. Delighted.

13 April 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Kathy, we really appreciate it. Thanks for shopping with us.

Rated 5 out of 5 stars

Excellent service.

Excellent service.. Two pairs of shoes arrived within 3 days of order. Thank you for my great discount too

8 April 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for your 5 star review Brigid, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Speedy efficient service

Speedy efficient service, arrived perfectly packed. Thank you. 🌸

7 April 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Judy, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Great experience

It was easy to order the shoes, they were delivered quickly and the shoes were exact fit & colour for what I needed them for. Thank you

7 April 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Mai, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Lodi shoes

I was not sure about the fit of the Lodi shoes I was buying. I sent an email and got a prompt reply. The shoes were a perfect fit and look good.

7 April 2026
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Reply from Lusana Shoe Boutique

Thank you for the 5 star review Anne, we really appreciate it. Delighted that you are happy with the Lodi Shoes. Thank you for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Fast service with a personal touch

Fast service with a personal touch.
The shoes are beautiful and comfortable.
I have been looking for exactly that model with a Louis heel for a long time.

27 March 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Top Quality Experience!

Easy website, prompt response and so pleased to deal with a family business. Thanks to all, keep up the great work!

12 March 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery , this is not a criticism but a little hand written note of thanks would be a nice touch in the shoe box.Otherwise great service.

5 March 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Excellent

Prompt delivery, well packaged, item as expected. Couldn’t ask for more

19 February 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Ann, we really appreciate it. Thanks for shopping with us.

Rated 5 out of 5 stars

Delivery was brilliant

Delivery was brilliant, price was fabulous

2 March 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Maureen, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

second pair of the same suede shoe…

second pair of the same suede shoe kitten heel I’ve bought , they are so comfortable

24 February 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Great service from Lusana shoe…

Great service from Lusana shoe boutique. The quality of my new Hispanita ankle boots is absolutely fabulous. Thank you 😊

23 February 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Noreen, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Great online experience

Great online experience. Excellent service. Received my order the following day. Very happy with my purchase. Would highly recommend Lusana Shoe Boutique.

9 February 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Ann, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Fast delivery

17 February 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars

Excellent next day delivery.

Excellent next day delivery.
Goods as described.

16 February 2026
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Lynn, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

Rated 5 out of 5 stars
Lusana Shoe Boutique logo

Reply from Lusana Shoe Boutique

Thank you for the 5 star review Amanda, we really appreciate it. Thanks for shopping at Lusana Shoe Boutique.

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