Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Exactly what I was looking for, elegant cream slingback with a block heel. So comfortable. Real leather. So soft. No wearing in! Looking forward to my next purchase . Not forgetting the beautiful pac... See more
Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t s... See more
Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... See more
Company details
Information provided by various external sources
Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com
Contact info
21 North Park, Finglas, Dublin 11, Ireland, D11 YV38, Dublin, Ireland
- +353 1 864 1955
- online@carlscarpa.com
- carlscarpa.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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I was delighted with my boots until I…
I was delighted with my boots until I saw they were further reduced by another €20 AFTER I had bought them in the sale.
2 January 2026
Easy process good communication and…
Easy process good communication and delivery good
13 January 2026
I was very disappointed that I was…
I was very disappointed that I was slightly out of time to return a product and was not even offered a credit
7 January 2026
Reply from Carl Scarpa
Hi Sonia,
We’re really sorry to hear that this left you feeling disappointed.
We can see that you placed three orders and were able to request free returns for two of them within the returns window, which we were more than happy to arrange.
Unfortunately, the remaining return request was made three days outside of our returns period. While we truly wish we could make an exception, we do need to remain firm on our returns policy to remain fair and consistent for all customers. We appreciate your understanding and thank you for taking the time to share your feedback.
Best Regards,
Michael
I love my boots!
Excellent customer service. Returns were easy. I ended up with boot I really like.
29 December 2025
Excellent friendly helpful service at…
Excellent friendly helpful service at shop on Oliver Plunket Street
Boots purchased very comfy soft leather great value in Sale ..
9 January 2026
It’s the first time I have ordered…
It’s the first time I have ordered online . It was so easy to purchase my lovely boots . I was sent emails regarding despatch and delivery . It was perfect , they arrived on time and I love the boots they are so comfortable
9 January 2026
Beautiful Boots
Very happy with my purchase. The boots are so comfortable and well made. Arrived quickly really well packaged. I’d ordered a size too small and returned them. Their return service is flawless and easy. Thank you!!
26 December 2025
Brilliant service and communication and…
Brilliant service and communication and the boots are absolutely fantastic fit perfectly and howvthey were package was superb. Will definitely be buying again.
9 January 2026
Nice boots but slow delivery
Ordered the Maffei taupe ankle boots in the sale. Love the boots but delivery was slow. In the small print it does say 2-9 days for UK delivery. Paid on 8/1 and only despatched on 13/1. Received 15/1.
15 January 2026
Unprompted review
Everything was great thanks so much…
Everything was great thanks so much very happy with my lovely boots .would shop here again .
28 December 2025
I loved the shoes but unfortunately…
I loved the shoes but unfortunately they were the wrong size. I should have gone for a size smaller. Easy to return.
24 December 2025
Disappointing as they sold the boots without checking stock
Found boots I was looking for and placed an order as they were in stock. I was wondering a few days later when they were going to be delivered. I then received a long email saying the stock they had was damaged and they couldn’t locate the same boots in their stockists.
24 December 2025
No update on when order was on way…
No update on when order was on way actually had to phone after a week of order as money had left my account & did not know if my boots had been dispatched. I received a notification to say they were on their way 2days after receiving them
6 December 2025
My second pair of ankle boots
My second pair of ankle boots.
I have to size up but then find them so comfortable.
18 December 2025
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