Carl Friedrik Reviews 

So thankful we invested into this brand. Yes, their suitcases are not cheap - but you pay for the AMAZING after-sales too. Customer services couldn't have been better. Very pleased, and already looking too add an additional piece to our growing travel collection!

shipping was excellent even though and item was missing it was shipped in a timely fashion.

Great product, easy to order from website and excellent delivery.

Fast service, easy to order, quick to deliver and a lifetime guarantee. Arrived beautifully packaged. Incredible and high end quality! Just beautiful and couldn't be more pleased.

Absolutely delighted with my new bag! I use it daily and it brings me so much joy. From the moment I grab it to the countless compliments I receive on its design, it's been a pleasure. The sleek and minimalist design catches the eye of others, who often admire its uniqueness.

I must also commend the exceptional customer service provided by the company. They respond promptly and offer incredibly customer-friendly solutions, always willing to go the extra mile to ensure customer satisfaction. It's truly been a pleasure doing business with them.

Great customer service and always helpful, love the high quality of the products

I am super satisfied with everything - quick shipping and the quality of the wallet is fantastic and my fiance loves it!!

Outstanding service and customer experience from online order to delivery of a beautifully crafted bag that my wife will cherish for years to come! Kudos to the entire team at Carl Friedrik for bringing joy to one more lady and sparing her husband from future handbag shopping endeavors.

In November 2023, I placed an order for a suitcase from Carl Friedrik. Unfortunately, the product was not available at the time, so I had to pre-order it for shipping on the 7th of February 2024. However, unexpectedly, the product became available for regular shipping, and I reached out to change my pre-order to a regular order. Unfortunately, my request was denied.

I decided to wait until the promised shipping date, which was the 7th of February. However, the product did not ship on that day as promised. When I reached out to Carl Friedrik, they informed me that the product was out of stock and that it would be shipped as soon as it became available. I had to wait for an extended period of time, and when the product was finally shipped with UPS, the shipment was lost!!

I contacted Carl Friedrik to request a refund, but they were slow to respond and impeded the refund process!!

Great products that age well. Love the quality and durability. Very good experience with customer service. We will come back as customers for sure.

Love the case but wheeling though airport the handle keeps dropping so when home unpacked the case and tried again and kept dropping looking on you tube other people have same problem

I received my case on time as informed by the CF website. The case itself is of high quality, I’m looking forward to many trips with it.

I had a problem and they reacted the right way. Impressive customer support. Looking to buy more in the future. Thanks you MAGDA and CARL FRIEDRIK :)

I had a small defect in the carry on pro luggage. Customer service was quick and efficient in correcting the issue and honouring the warranty conditions. Excellent service, couldn't be happier!

The quality of their products is just insane.
I own a Carry-on Pro and Passport holder and I'm so in love with it

Easy and undestable tools for making orders and tracking them.
Very quick return answers from the staff.
Quailty is more than perfect

Product is great. Very high quality. A bit of confusion with the wrong bag being delivered but it was resolved very quickly.

I am extremely disappointed with my recent purchase of a refurbished luggage. While I understood that I was buying a pre-owned item, I expected better quality and service considering the price I paid.

To my surprise, the luggage arrived pre-locked with no accompanying code to open the lock. This lack of attention to detail is unacceptable, especially for a supposedly luxury brand. Not only did it inconvenience me, but it also reflects poorly on the company's commitment to customer satisfaction.

Upon reaching out to their customer service, I received a lackluster response. Instead of offering a suitable solution or compensating for the inconvenience, they simply suggested I buy a separate TSA key or try an extensive range of number combinations to unlock the luggage. This response further highlights the subpar customer service experience I have received.

As a customer, I expect a certain level of quality and service when purchasing from a luxury brand, even if the item is refurbished. Unfortunately, this experience has left me feeling let down and dissatisfied.