Carl Friedrik Reviews 

Fantastic quality workmanship superb customer services were great. Would both recommend highly and purchase other Carl Fredrick products.

Excellence at every turn. Well built and well detailed with impressive consideration in materials and design choices. Though a little concerned about price point when comparing alternatives prior to purchase, all concerns washed away upon receipt and use. I’m convinced I made the right choice and believe you will be too. Treat yourself to something truly special.

One, the team at Carl have been very good at supporting me in getting my luggage on time, even when it was a tight deadline, thank you Jacob. Secondly, I recently got to test the suitcases and they excellent. They were able to handle the weight I needed and was easy to move around when transporting. The suitcases are also spacious when it comes to capacity and design, hence I didn't have to worry about the bag bulging due to the weight.

I had a small issue with the handle on my carry on case and the customer service received to resolve the issue was second to none. Paula quickly dealt with my query around warranty and sorted out a replacement for me straight away. Highly recommend this company based on their product and also their approach to customer service.

Lovely bag and prompt shipping, bag arrived several days before anticipated

Handle at the top of the case got stuck and would not retract after first use.
Poor quality.

Exceptional customer service with knowledgeable and helpful reps. Paula was fantastic. And the products are by far top quality for a reasonable price.

Just received my Carry-on X case and couldn't be happier. Quick delivery only 2 days after placing the order. Amazing quality and great looking in the grey/cognac colour combination. This case is seriously well made and worth every penny. Definitely an investment piece and comes with a lifetime warranty. I really like the locking closure system which feels very secure and makes a nice change from the usual zip closings you find on other cases. Plenty of room inside for a few days trip and the hardshell front pocket is ideal for my laptop and travel docs. All in all a very stylish piece and I can't wait to use it.

Super responsive, helpful communications and actions taken immediate in response to requests. Some of the best customer service I’ve received!

Very happy overall. The backpack is a bit on the small-ish side, but that's by design. Quality looks to be great. Time will show how the durability is.

Products and customer service is top tier. Will be back for more!

Fantastic product quality and design. I’m very happy with my backpack

I placed an order for a bag and two suitcases on April 6 for a trip on the 22nd. Website said the items would be received by April 18. I figure that’s more than enough time. NOPE. I only got the bag. The suitcases are still in transit and tracking shows delivery on the day I’m supposed to leave. I later find out that they didn’t even ship the stuff at the same time, and one of the pieces wouldn’t arrive until the 29th.

I emailed them to say cancel the order because it won’t arrive on time and I’ll be out of the country for over a month. Did they do that? Not at all. They sent me some useless email about the delivery dates (despite me saying I’d be out of the country by then) and did nothing to cancel or return the packages. I could not return to sender using UPS myself, as I am in a remote part of Africa with sporadic access to internet.

I messaged them repeatedly to say that the packages were sitting on my porch and that I was worried they might be stolen. Did they arrange pickup and return? No again. What they DID do was stop responding to my attempts to get the situation rectified.

I got sick of their sh** and filed a report with my credit card company. Avoid this company. They are unreliable, and from the products of theirs I’ve seen, nothing they make is worth this much trouble. I own Rimowa products. They’re more expensive, but the customer service and quality is far better.

Super great products, fast delivery, and the best customer service experience

The quality and feel of the leather is great and this collaboration was genius. I researched these type of wallets and Secrid was on the top of the list but they had very little esthetic. That was the only thing holding me back and this fixed it.

Although the carry on is pleasing to the eye , practically it does not appear to be durable or robust enough. Quite wobbly when moving it around. Also the divider in the middle moves around a lot and finds it difficult to hold down the content of the carry on.

The shopping experience was great on their site. I ordered directly. I loved the shipping time. Got it QUICK! And that wallet is my favorite item so far. Great quality!!! Looking into buying luggage next.

Leather got damaged and corner of my card also got damaged.

I have had my carry on for almost 2 years, it has been on many flights and train journeys on several continents and has held up fine..... until last weekend when on an Air France flight one of the wheels was smashed off and the corner dented. I contacted Carl Friedrik on a Sunday, and they replied the same day offering a free wheel (all I had to pay was the postage), 3 days later I had the wheel in my hand and my suitcase was whole again, I am very happy!!

Extremely satisfied - it's a beautiful and thoughtfully made briefcase.