Carl Friedrik Reviews 

Very good on managing returned product and helping me upgrade!!

A problem was solved thoughtfully, and promptly. It would help to be able to talk to someone though. Saves time.

I have a couple of suitcases of CF and I'm really happy with them. It's not just about the quality but also about the support and customer service they offer to me. I will continue to be a loyal customer because of this.

Very quick response to a complaint and a quick resolution. Thank you for the great service and the additional lock for my bag which you sent me.

Bad quality for the bag, also terrible smell from the box that stays on the bag.

Just days after receiving our new luggage, American Airlines all but destroyed it, the shell was disformed and the aluminum handle mechanism was bent to the point that it could not be used again. American Airlines declined to cover the negligence of their employees. I contacted Carl Friedrik by email and received an IMMEDIATE response by email. Even though it was at not fault of Carl Friedrik, they are sending replacement luggage. This is customer service like I have not received before. Carl Friedrik's customer service is second to none!

I have the Carry-On X and the smaller of the two checked bags. The performance is fantastic and the design is eye catching. So how did the people responsible for this design make a small but really ROOKIE mistake on the luggage tag? First, it is not included and, at $65, a pretty pricey add on for what it is. But, wait, the tag is too small for a business card. And not half the size or 70% of the size -- which would still be frustrating but you could call an esthetic choice. It's just SLIGHTLY too small -- maybe 95% of the size of a standard business card. So you have to cut it down just enough to cut-off the first or last line of type. The first letter of your email address or the last digit of your phone number. Who thought that was a good idea?

I had an issue with an older model Large Check-in case. CF helped me register my product for warranty, and then completely took care of a warranty replacement - with a newer version. They paid for the shipping, helped explain the improvements made, and really supported me when I needed it. It's rare that 'lifetime warranty' actually means it - but these guys do. Thank you CF (and Magda!). A great experience.

Products are superb, the highest quality. And the customer service is outstanding. Highly recommend Carl Friedrik

Great products. Very happy with quality and customer service. I unfortunately had a lock broken and they sent a replacement within 24 hours and within the warranty!

Very good quality trunks. Fast delivery, that is just a couple of days.

Unfortunately the item I received from Carl Friedrik does not match the photos of the item on their website. I thought this brand was trustworthy, but beware, it could be a bait & switch.

Update (1/26/2025): This company attempted to delete my review from Trustpilot by reporting it as fraudulent. I emailed this company again, asking why the photos of the product are still inaccurate. They promised to update the photos. I just checked their site. They did not update anything.

Not sure which I love more… My fabulous carry-on X suitcase or the beyond amazing customer service of Carl Friedrik. There a series of unfortunate circumstances it took a few tries to get everything just right based on what I was looking for in my order and based on what they had in stock. They went so above and beyond in correcting some stock and shipping issues on their end. I am now just about squared away and absolutely love this gorgeous, roomy and lightweight luggage. It has helped me stick to my goal of never having to check a back. This was a birthday gift from my husband and I couldn’t be happier!!

Carl Friedrik, your customer support is overwhelmingly awesome. I know that feedback is critical in all industries, so please pull Morgan aside and tell her that she is the best service person that I have ever dealt with! Keep up the good work, and I can't wait to purchase holiday gifts from CF.

I have ordered a couple of bags in quick succession from CF. I was initially looking for a flight bag to support work trips and I simply couldn't resist their carry-on range. Having taken the plunge I then opted for a couple of the Palissy bags, one for my girlfriend and having seen it I then bought one for myself.

I'm so happy that I did as they are beautiful. The material is gorgeous, not a term I would normally use but it is an absolute pleasure to own. I cannot praise the products enough.

I had a supplier over to visit me the other day and they complimented my bag (Palissy 25hr). I have never had a complement on a bag and being a man, found this quite unusual but it really is a testament to how refined they are.

I would order more but we have the full range now.

I would also like to say thank you to the customer service department as I changed my mind on colours a few times and they were more than helpful. Special thank you to Magda.

Super quality service

Love the carryon. The wheels are amazing and easily roll across airport carpet.

The material of the last purchase was too hard and looks cheap

This company is truly filled with some of the friendliest and most efficient people I've had the pleasure of meeting. From Morgan today to Ariana last week, I can't praise you all enough. It's one thing to create beautiful leather products, but it’s another to keep customers coming back because of the experiences you provide and how you make them feel. I know I’ve only begun to scratch the surface of the many people who help your brand run so smoothly, but the wonderful individuals on the front line who respond to emails, take phone calls, and manage your online presence are what really makes your company shine. I can't stop talking about how amazing your products are, and I keep discovering more reasons to share how valued you make me feel.