Disappointed with the billing. I was expecting a charge of €2.90 but was invoiced €29 — ten times the amount I understood I would pay. That kind of discrepancy is not acceptable and makes me question... See more
Company replied
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Jenny was really friendly. I did not want monthly subscription but somehow wasn’t paying attention and started charging it itself. She organised everything, it was cancelled right away. The report wa... See more
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the s... See more
I inadvertently signed up to a subscription, which was very unclear on the site. The one off report report I thought I was purchasing didn't tell me too much either! I contacted the company four da... See more
Company replied
Company details
Written by the company
CarJudge is your trusted partner for buying used vehicles. Thanks to our VIN and license plate verification technology, we provide instant and comprehensive history reports. Detect mileage fraud, past accidents, theft status, and hidden defects in just one click. Buy your next car with complete peace of mind with CarJudge.
Contact info
Switzerland
- contact@carjudge.com
- carjudge.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Carjudge
Hello,
We’re really happy to hear the refund was handled quickly and that you had a good experience with Laure. We’ll make sure she sees your message too, she’ll really appreciate it.
If you need anything again, we’re here for you.
Take care,
Cynthia from the Carjudge team
A shady service
A shady service. They might show you some basic information about the car, but then they charge you every month until you notice. I DO NOT RECOMMEND using this service.
15 February 2026
Unprompted review
Reply from Carjudge
Hello,
We’re sorry that you felt that way about your experience.
The information in Carjudge reports is based solely on the data available in official databases at the time of the search, which may explain why reports vary in detail depending on the vehicle.
Regarding payments, the initial offer consists of a trial period that automatically renews as a monthly subscription unless canceled before the end of the term, as indicated at the time of payment.
For any inquiries regarding your account, please contact our support team at contact@carjudge.com.
Best regards,
Cynthia from the Carjudge team
Useless, Misleading, Dodgy
The report I received was basically useless, containing no information that I hadn't already been able to locate for free. In addition, it was not made clear that by entering my details to buy the one and only report I wanted, they would automatically sign me up for a monthly £25.95 charge for multiple vehicle reports that I will never use.
Finally, in going through the website to cancel the subscription, all the "no I want to keep my subscription" buttons were massive and the "continue to cancel" buttons were tiny and faded. Furthermore I had to click through several pages confirming over and over again that I wanted to cancel. It's the kind of little sleazy tactics that make a company clearly thoroughly untrustworthy. I would never use the service again and would recommend that anyone else avoids them at any cost. There are dozens of other car checker websites out there, and they must all be either the same quality or better than this one.
14 May 2026
Unprompted review
Reply from Carjudge
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet your expectations, especially regarding the report and the subscription process.
For clarification, when subscribing to Carjudge, an introductory discounted trial is offered. If it is not cancelled within the trial period, it automatically renews into a monthly subscription at £24.95, as clearly indicated during the sign-up process.
That said, we also want to help you with your specific situation. Unfortunately, we are not able to locate your account based on the information provided in this review. To investigate further and check your charges or subscription details, please contact us directly at contact@carjudge.com so our support team can assist you properly.
Kind regards,
Cynthia from the Carjudge team
I purchased what I believed was a…
I purchased what I believed was a one-time vehicle report for €2.90, but afterward I discovered that CarJudge had automatically enrolled me into a recurring monthly subscription without making it sufficiently clear during checkout.
They continued charging me €29.95 every month, and I only noticed later when checking my bank transactions. This feels extremely misleading and unfair to customers who only want a single report.
The subscription terms should be displayed much more clearly before payment. In my experience, the whole process was confusing and lacked transparency.
Very disappointed with this experience and I would not recommend this service.
Update: After contacting their support team by email, they eventually canceled the subscription and issued me a refund. The money is now being returned to my account.
14 May 2026
Unprompted review
Reply from Carjudge
Hello,
We’re sorry to hear that your experience left you with a negative impression, and we understand that the situation may raise some questions.
When you sign up on our platform, a trial period is offered. If this is not canceled before it ends, the subscription automatically renews at the monthly rate of €29.95, as indicated at the time of sign-up. The charges you mention correspond to this automatic renewal.
If you wish, we can of course review your account in more detail. To do so, please contact us at contact@carjudge.com so that we can verify your account and provide you with all the necessary assistance.
Best regards,
Cynthia from the Carjudge team
Reply from Carjudge
Hello,
We’re really happy to hear you had such a great experience, and we’ll make sure to pass your lovely words on to Laure, she’ll be delighted.
If you ever need anything else, we’re here for you.
Take care,
Cynthia from the Carjudge team
Good service
Good service, refunded after not realising I made a subscription. Quick service
14 May 2026
Unprompted review
Reply from Carjudge
Hello,
We’re glad to hear everything was resolved quickly and that the refund process went smoothly for you. We also understand how easy it can be to miss the subscription details at the time of purchase.
If you need anything else, we’re here to help.
Take care,
Cynthia from the Carjudge team
Please do not use this company
Please do not use this company. Bought a report for £2.90 and got automatically rolled into a monthly subscription in their T&Cs which I clearly didn’t need. Noticed after 2 payments of £21.95 was taken and they have refused to give money back. How can these guys continue to operate when it’s clearly set up just to con people. AVOID.
14 May 2026
Unprompted review
Reply from Carjudge
Hello,
Our team has already reviewed your situation. We have provided you with an explanation via email, and the refund has been processed.
As a reminder, access to our service begins with a trial offer, and all information regarding the subscription—including its price of €24.95 and how it works—is visible before confirmation. The payment mentioned was part of this process, and your request was processed immediately upon receipt.
We regret that this experience caused you so much concern and hope that the resolution of your case will help ease your concerns and, if you wish, allow you to reconsider your review.
Our team remains available at any time at contact@carjudge.com.
Best regards,
Cynthia from the Carjudge team
Jenny was very helpful in assisting me…
Jenny was very helpful in assisting me by refunding me a payment that was took out of my bank account even though I cancelled my subscription.
14 May 2026
Unprompted review
Reply from Carjudge
Hello,
Thank you so much for sharing your experience!
We’re really glad to hear that Jenny was able to help you and sort out the refund quickly. We also understand how frustrating unexpected charges can feel, so it’s good to know things were resolved for you.
We’ll make sure Jenny sees your kind words.
If you need anything else, we’re here.
Take care,
Cynthia from the Carjudge team
Very good individual communication and…
Very good individual communication and also very quick, absolutely happy and satisfied with the approach of the helping team 10/10 recommend.
8 May 2026
Unprompted review
Reply from Carjudge
Hello,
Thank you so much for your kind words!
We’re really glad to hear you had a positive experience with our team and that the support felt both personal and fast. It truly means a lot to know you’re happy with the service.
If you ever need anything in the future, don’t hesitate to reach out we’re here for you.
Take care,
Cynthia from the Carjudge team
Optimal Customer support
The customer support team and particularly Jenny have been very helpful with the request. They were very responsive and eager to assist with some billing issues I encountered.
12 May 2026
Unprompted review
Reply from Carjudge
Hello,
We’re really happy to hear that our support team, and especially Jenny, was able to help you and assist quickly with the billing issue. We’ll make sure to pass your message on to her it will truly make her day
If you ever need anything again, we’re here for you.
Take care,
Cynthia from the Carjudge team
Yes, con artists
Yes, it's a scam!
Wrong car details,no corect data in the car.Charged my bank account even I cancelled the subscription and I haver the email proving it.
6 May 2026
Unprompted review
Reply from Carjudge
Hello Oscar,
We are truly sorry to hear about your experience and want to address your concerns directly.
We want to be clear that no payment is ever processed following a confirmed cancellation, and we would very much like to review your case together to shed full light on the situation. As for the vehicle data, our reports are sourced directly from official databases and transmitted exactly as recorded by the relevant authorities.
Our team has already been in touch and is currently awaiting your reply to our email in order to provide you with the most appropriate solution.
We remain at your disposal at contact@carjudge.com.
Kind regards,
The CarJudge Team
Reply from Carjudge
Bonjour,
Nous sommes ravis de voir que notre service a été à la hauteur de vos attentes.
Merci d’avoir pris le temps de partager votre expérience, cela compte beaucoup pour notre équipe.
Cynthia de l'équipe de Carjudge
Reply from Carjudge
Hello,
We’re glad to hear that you were satisfied with the service and received exactly what you expected.
Thank you for taking the time to share your feedback.
Cynthia from the Carjudge team
Be aware .
Be aware when signing up that the price you are paying is an introductory offer,and unless you cancel,you will be charged a higher amount on a monthly basis until cancelled.I didn't read the terms and conditions,and unfortunately was.On contacting the company,I was issued with a prompt refund and handled amicably,so no complaints from me.
12 May 2026
Unprompted review
Reply from Carjudge
Hello,
We sincerely regret that you felt this way and understand that this situation may have been frustrating.
Our platform does indeed offer an initial discounted rate as part of a trial period. The terms and conditions for continuing the service, including the monthly subscription and its cost, are displayed before payment is processed.
However, after checking, we see that your request was indeed handled by Mia and that a refund has already been issued. We’re glad we were able to find a solution quickly.
If you’re satisfied with our assistance, we’d appreciate it if you could reconsider your review. It means a lot to our team.
Best regards,
Cynthia from the Carjudge team
Very quick response.
I wanted my subscription to be canceled. All was dan very quickly and in a very polite way.
11 May 2026
Unprompted review
Reply from Carjudge
Hello,
Thank you for your feedback.
We’re glad to hear that your cancellation request was handled quickly and in a polite manner. Your satisfaction is important to us, and we always aim to make these processes as smooth as possible.
If you need any further assistance, we remain at your disposal.
Kind regards,
Cynthia de l’équipe Carjudge
I pay 36veuro for The raport and here…
I pay 36veuro for The raport and here was write she cost only 6 euro. Atention!! Its a internet robber. Dont put your card number here. First bring 6 euro and after 1 week anotherv30 euro. Its a fake Atention
11 May 2026
Unprompted review
Reply from Carjudge
Hello,
Our support team has already contacted you by email to provide explanations regarding your subscription and the charges applied.
Please do not hesitate to contact us again at contact@carjudge.com
if you would like us to review your situation further or provide additional assistance.
Kind regards,
Cynthia from the Carjudge team
Reply from Carjudge
Hello,
We’re really glad to hear that you had a great experience. It means a lot to us. If you ever need assistance again, feel free to reach out.
Kind regards,
Cynthia de l’équipe Carjudge
Reply from Carjudge
Hello,
Thank you for your feedback.
We’re glad to hear you found the report on the Peugeot 205 both quick and accurate. Your satisfaction is important to us.
If you need any further information, we’re here to help.
Kind regards,
Cynthia de l’équipe Carjudge
Total scam
Total scam. Had correct VIN and plate but wrong model of car, and not only did it have the wrong mileage but said there was a rollback which never happened. Only paid because I was looking for a missing piece of my service history which it stated it would provide - no service history provided.
10 May 2026
Unprompted review
Reply from Carjudge
Hello,
The content of a report depends entirely on the information recorded in official databases at the time of the inquiry. Depending on the vehicle, certain data may not be available, which may explain why the level of detail varies from one report to another.
We sincerely apologize if your experience did not meet your expectations. In order to accurately assess your situation and offer you a suitable solution, we invite you to email us directly at contact@carjudge.com with the relevant details.
Our team will be happy to assist you and provide the necessary clarification.
Best regards,
Cynthia from the Carjudge team
Reply from Carjudge
Hello,
Thank you for your feedback.
We’re glad to hear you found our service quick and trustworthy. That’s exactly what we aim to provide every day.
If you need anything else, we’re here to help.
Kind regards,
Cynthia de l’équipe Carjudge
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