Used eversure car hire excess insurance for about 8 to 10 years now and rent several cars a year. I've had to make claims 3 times (ranging from 200 to 1200 euros) for damages, each time the response a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve used Eversure for a number of years for our hire car excess insurance. We found them to be competitively priced, clear on what is covered and very helpful and responsive if you need to use their... See more
Company replied
Website is simple, clear and fast; I can’t suggest any improvement to the process. When I needed to claim on a previous trip Eversure’s online process was responsive and helpful and I quickly receiv... See more
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Highly recommend this company. Unfortunately I had damage to a rental car. The whole process took less than 2 weeks to get sorted. I was then expecting my insurance to go sky high but there was a very... See more
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Company details
About Eversure Car Hire Excess Insurance
Written by the company
When you hire a car, it usually comes with an excess. This is the amount you’re financially responsible for if the vehicle you've hired is damaged or stolen. Depending on the car hire company, this could cost you hundreds or even thousands of pounds.
With Eversure Car Hire Excess Insurance, you can be reimbursed for this cost up to £7,000 following a successful claim. That means you can hire a car with confident in the knowledge that your money stays where it belongs if the vehicle is damaged or stolen.
Contact info
Bury Street 1-3, GU2 4AW, Guildford, United Kingdom
- carhireexcess.eversure.com
Eversure Car Hire Excess Insurance
4.7
Excellent
1K reviews
Asks customers to review
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Invites you to take out cover online…
Invites you to take out cover online but that’s impossible! You have to ‘phone to complete the transaction
26 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Paul,
Thank you for taking the time to leave a review.
We are sorry to hear that you were unhappy with your recent experience when purchasing a policy.
Unfortunately, we experienced an issue with the payment process which meant that your payment could only be completed over the phone. We understand this may have been frustrating and apologise for any inconvenience caused.
We appreciate your feedback, as it helps us improve our service.
Kind regards,
Chloe
Easy site to use.
Easy site to use.
Price good, even better should I have the need to claim!
23 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Victoria,
We're so glad you found our site easy to use and our pricing good. We appreciate your positive feedback!
Kind regards,
Anna
Fantastic experience when making a…
Fantastic experience when making a claim so no issues on renewal. Highly recommend for piece of mind when hiring a car.
25 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Josephine,
We’re really pleased to hear your claim experience was so positive and that this gave you the confidence to renew with us.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Steve,
We’re pleased to hear you found the process easy to use and the pricing competitive. That’s exactly what we aim to provide.
Kind regards,
Anna
Easy to understand
Straightforward, easy to understand terms and conditions. Easy renewal. Very good communication from the company.
23 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi William,
We’re really pleased to hear you found everything easy to understand, from the terms and conditions through to the renewal process. Thank you for your review.
Kind regards,
Anna
Very easy and straightforward to…
Very easy and straightforward to purchase what I needed.
22 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Claire,
We are so pleased you found the purchase process easy and straightforward. Thank you for your feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
We're happy you found our pricing is good and our website easy to use. Thank you for your positive feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Richard,
We're so glad to hear you found Eversure's service excellent. We appreciate your kind words!
Kind regards,
Anna
Haven’t had to call on them
Haven’t had to call on them. So can’t give five stars, but chose them from MoneySavingExpert comparison site, and if it’s good enough for them it should be good enough for me.
14 May 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
Thank you for your review. We’re pleased to hear you chose us through MoneySavingExpert and found the process straightforward.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Paschalis,
We're glad our online process was easy for you. Thank you for your feedback.
Kind regards,
Anna
ease of use for booking
18 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Paul,
We are glad you found booking your car hire excess insurance easy.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi John,
We're happy to hear Eversure was easy to use and booking your car hire excess insurance was simple. Thank you for your positive feedback!
Kind regards,
Anna
easy to buy for me
20 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi,
We're so pleased to hear you found purchasing car hire excess insurance easy with Eversure.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Mr Thomas,
WIt’s great to hear you found everything straightforward and easy to deal with. Thank you for your feedback.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Huw,
We're glad you found our process smooth and easy to navigate. Thank you for sharing your positive experience with us.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Becky,
We’re really pleased to hear everything was sorted so quickly and that you found the cover good value.
Kind regards,
Anna
Reasonable price and quick to book
16 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi Michael,
We're glad our prices were reasonable and booking was quick. Thank you for your feedback!
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi Joseph,
We’re pleased to hear you found the purchase process easy and straightforward. Even though you didn’t need to make a claim, it’s great to know the cover gave you peace of mind.
Kind regards,
Anna
Reply from Eversure Car Hire Excess Insurance
Hi,
We're happy you're happy!
Kind regards,
Anna
Don't automatically renew without using a comparison website.
I asked for an upgrade price to include CDW , it takes 2 days for a response, which doesn't inspire confidence should you need to make a claim, and when I got an upgraded renewal quote it was cheaper to renewal as a new customer, with a comparison Web site, thats why you should never have automatic renewal with Eversure.
14 June 2026
Reply from Eversure Car Hire Excess Insurance
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear that you were unhappy with your experience.
When bookings are made through a comparison website, any discounts are applied directly by the comparison site rather than by us, so unfortunately this is outside of our control.
We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.
Kind regards,
Chloe
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