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CarGurus Reviews 7,464

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TrustScore 4 out of 5

4.0

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 3,731 reviews, reviewers had a great experience with this company. Customers find the website easy to use, with many appreciating the wide selection of companies and filters available to locate their ideal car. The platform is praised for providing detailed information about vehicles and dealers, including helpful price guidance that indicates fair deals and overpriced options. Many users highlight the efficiency of the service, receiving regular updates on available cars and finding the tool effective for judging the second-hand car market. However, some people were dissatisfied with the product and service, noting issues such as cars being sold before they could decide, or problems with vehicle conditions after purchase, including mechanical faults and missing parts. A few other people also felt that the website's filters were not always effective, leading to irrelevant notifications or automatically removed filters, and some experienced difficulties with the website's functionality or app compatibility.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the wide... See more

Website

Reviewers mention positive feedback about the website, with many finding it easy to search, filter, and... See more

User experience

Users describe positive interactions with user experience, finding the website easy to navigate and helpful... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing dissatisfaction with issues... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting that prices are quite good, fair, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I noticed some garages use CarGurus, maybe it’s because the commission may be cheaper than Autotrader. Overall, I’ve noticed the cars on car Guru are cheaper sometimes. We shouldn’t really support the... See more

Rated 4 out of 5 stars

Great selection of companies to choose from, and a wide range kf filters to help locate your ideal car

Rated 5 out of 5 stars

I have no problems with car guru , they always are very friendly and also give good advice , when I want a car I will definitely get one from their site hopefully soon

Rated 5 out of 5 stars

CarGurus Advertise good quality cars with complete details and acceptable price genuinely. The few I looked and had an interest are usually bought before i get the decision to go ahead. I have seen... See more

Company details

  1. Online Marketplace

Written by the company

At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace. We make it easy to find great deals from top-rated dealers and provide the guidance consumers need to make a more informed purchase. We also help dealers quickly and easily market their vehicles and connect with ready-to-buy shoppers.

Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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Rated 1 out of 5 stars

Avoid!!!

Get harrased with endless messages, they were lying, increased the acceptable loan value

6 May 2026
Rated 1 out of 5 stars

Awful

Awful, reserved car, conflicting info. given about when it would be available. Turned up for test drive and car not there and garage were not aware of booking. They looked on system and car was being prepared due to amount of damage on it!

31 March 2026

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