I noticed some garages use CarGurus, maybe it’s because the commission may be cheaper than Autotrader. Overall, I’ve noticed the cars on car Guru are cheaper sometimes. We shouldn’t really support the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace. We make it easy to find great deals from top-rated dealers and provide the guidance consumers need to make a more informed purchase. We also help dealers quickly and easily market their vehicles and connect with ready-to-buy shoppers.
Contact info
United States
- cargurus.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good service
I found that there were a lot of cars in various locations for me to pause and examine closely
Good top quality cat at great prices 😉
Helpful browsing helped me a lot 👍
Very good service saves me so much time…
Very good service saves me so much time scrolling through pages of cars they send me so many recommendations for me to look at would definitely recommend thanks Richard g
Wrong information
Your pricing states including delivery. Dealer said it didn’t. Made a £420 difference to price. Didn’t purchase car.
I’m not successfully buying a car but I…
I’m not successfully buying a car but I like this website I think good for buying cars
Useful updates.
The Car Guru emails are useful for keeping up to date with vehicle availability.
Easy to navigate help if you need it…
Easy to navigate help if you need it car sold same day amazing
Plentiful info
Ok but some garages do not respond back…
Ok but sine garages do not respond back and give you false details until you go there view and find out so they wasting time
I would strongly advise anyone…
I would strongly advise anyone considering purchasing a vehicle from this company to proceed with extreme caution.
I purchased a vehicle from them and paid in cash, yet they refused to provide a receipt despite multiple requests. After driving just 32 miles, the engine management light came on and the vehicle began shaking, indicating a serious fault that was clearly not disclosed at the time of sale.
In addition, the vehicle was not as described. The rear bumper had significant paint peeling covering approximately 50cm by 30cm, there were no car mats supplied, and the sat nav card was missing.
Since discovering these issues, I have made every reasonable effort to resolve the matter directly. My calls and text messages have been ignored, and letters I have sent requesting a resolution have been returned to me on five separate occasions. Their complete refusal to engage has left me with no alternative but to commence legal proceedings through the court.
I am extremely disappointed by both the condition of the vehicle and the company's conduct after the sale. A reputable business should stand behind the vehicles it sells and communicate with its customers when problems arise. Unfortunately, that has not been my experience.
easy to find my desired car
Choice of Cars for sale .
the prompt communication from sophi …
the prompt communication from sophi eachb time i contacted thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








