Carelift Services LTD Reviews 

342
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being exceptionally polite, professional, and extremely helpful throughout the entire installation process. Many consumers also highlight the remarkably prompt response times and highly efficient service when dealing with unexpected breakdowns or urgent repairs. Some reviewers were happy with the reasonable pricing and competitive costs of acquiring or hiring the equipment. People additionally appreciate the thorough and clear explanations provided regarding how the various stairlifts and devices operate. A few other people also felt that the tidy work standards left their homes clean and free of any debris.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and efficient... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, efficient, and professional service... See more

Price

Users describe satisfaction with price, highlighting that equipment and services are offered at very... See more

Response time

Consumers find response time to be exceptionally positive and prompt. Reviewers consistently report quick and... See more

Product

Clients share positive opinions on product quality, highlighting an excellent range of equipment available at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installation was carried out just 2 days after our initial enquiry. Liam carried out the survey and went through our options and advised us on the most suitable installation. Paul, who carried out... See more

Rated 5 out of 5 stars

Great service, communication and price! We moved into a house with a stair lift already fitted. We needed it removed asap as new carpets being fitted. We contacted the team on Saturday and Liam was wi... See more

Rated 5 out of 5 stars

Carelift.co.uk was Recommended to me by the manufacturer of the stair lift Handicare. Having contacting them to arrange a service visit for the 9th February 2026 8-30 am. The engineer (James) arrived... See more

Rated 5 out of 5 stars

Outstanding Service! My parents were left in a difficult stressful situation when their usual service company decided not to attend a break down leaving my Dad confined to the downstairs of the house... See more


Company details

  1. Mobility Equipment Supplier
  2. Home Health Care Service

Written by the company

Carelift Services supply, install and offer after-sales repair, rental and maintenance on a range of mobility assisting products including, stairlifts, bathlifts, ceiling hoists & mobile hoists, and bathlifts. Across Norfolk, Suffolk, Cambridgeshire, and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

342 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(342)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from this company.

Excellent service from this company.
They were very quick from 1st phone call to fixing mums stairlift.
Jamie was polite and explained everything to us, would highly recommend them, very reasonable prices too!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service from all…

Very pleased with the service from all at this company. The engineer identified issues caused by incorrect parts and fitting by another company, and resolved everything that they could. Highly recommended.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Servicing my stair lift

Carelift serviced my stairlift
The engineer was very professional and friendly and efficient. I have had them to service my lift and I would recommend them to anyone. The company have always gone the extra mile.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Carelift Services … a fantastic company.

Every communication with the company has been excellent. From the initial contact with the office to the engineer, Chris, who removed the old stairlift and installed the new one. Everyone that I have spoken to have always been very friendly and attentive. On the day of the install, Chris called me in the morning to confirm his arrival time and he arrived at the time he specified. I would definitely recommend this company.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent stairlift bought from this company

Excellent stairlift bought from this company. I had decided to get three quotes and this company was the last to come and see my house and assess my needs. I chose this company over the other two because they knew what they were talking about and their idea of how it should be fitted was much better than the others’ ideas especially as I have three dogs and the wires were to be neatly disguised in trunking. Liam who owns the company still goes out to fit and he didn’t attempt to give me a hard sell unlike the other people as he’s not a salesman.
The work was done in less than a week from the day I ordered it. The fitter who came took only four hours to install it and where he drilled holes, he hoovered up the dust.
I have had my stairlift for just over a fortnight and it’s wonderful. I definitely recommend this company.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend this company

Carelift Services engineers are always polite and courteous, tidy up after themselves and are understanding of the needs of the client. This time it was a routine service, booked at a convenient time for me. In the past they have responded quickly to a lift breakdown, coming out in the evening to get it fixed.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Carelift Services always very polite whenever I phone them. Always try to get an engineer out quickly. Engineers are polite and execute the work involved fast and efficiently. Prices are very good.

1 April 2026
Unprompted review

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