Very knowledgeable and informative sales advisor Joe Brennan at CareCo Cheltenham helped us to select the right walker for my mum today. We didn’t feel rushed or oversold as you can sometimes when you... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I called into the Preston store with my friend to purchase a shower step. I have been thinking of getting a new chair as I suffer with arthritis in my neck, shoulders and back. I started looking aroun... See more
The service and advice we received from Lawrence was exceptional. We were shown three different wheelchairs and were able to make a decision having taken the chairs out to our car to make sure they co... See more
From start to finish the service, knowledge and friendliness of the staff was great. I was there to enquire and test drive a power chair. Albert (Eastbourne Branch) was excellent we went through e... See more
Company details
- Mobility Equipment Supplier
- Bedroom Furniture Store
- Hospital Equipment and Supplies Store
- Wheelchair Store
About CareCo
Written by the company
We're the UK's leading mobility retailer making every day a better day for our customers.
You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.
Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.
We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.
With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.
We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.
Reasons to shop with CareCo
Written by the company
- Price Match Promise
- We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
- Which? Trusted Traders
- Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
- 30 day returns
- Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
- Which? Best Buys
- Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
- Showrooms nationwide
- Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
- Shop the biggest brands
- From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
- BHTA members
- We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.
Trusted by Which?
Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.
Contact info
1 Turing Court, CM77 7AT, BRAINTREE, United Kingdom
- 0333 015 5000
- sales@careco.co.uk
- careco.co.uk
Our Big Summer Sale is now on!
4.9
Excellent
74K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful staff at the Norwich…
Very helpful staff at the Norwich branch, spent quite a long time trying out various power wheelchairs, good honest advice from staff
25 July 2026
Fabulous experience from beginning to…
Fabulous experience from beginning to end. Quality product.
17 November 2025
Good friendly assistant
Good friendly assistant. Misunderstanding during the order but was dealt with efficiently.
29 July 2026
Good response to questions on product…
Good response to questions on product and once ordered online quick delivery next day
28 July 2026
Great customer service and great value…
Great customer service and great value for money for my rollator walker
29 July 2026
Fantastic experience …
First visit to CareCo Blaydon for a couple of items.
A lovely, clean and well laid out showroom and exremely friendly and helpful service from Lauraine.
We would definitely recommend CareCo Blaydon.
Gareth
29 July 2026
So helpful online and customer service…
So helpful online and customer service the best thank you Dan and Lilly
29 July 2026
This was our second visit to Care-…
This was our second visit to Care- Co.Croydon and this time were served by a young lady, named Sophie. She clearly new her products and consequently we purchased all that we went into buy. She was most helpful without being 'pushy' which we found quite refreshing.
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rollator purchase
Michelle the manager could not have been more helpful or patient.
Very professional
28 July 2026
Unprompted review
Reply from CareCo
Good Afternoon Mr Hill,
Thankyou for your lovely review,
We are glad to hear that Michelle was able to help with your recent purchase.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Very prompt response.
Made a mobility scooter spare battery enquiry in the evening.
Got a response first thing the next day.
The price (while not cheap) was better than expected.
29 July 2026
Reply from CareCo
Good Afternoon Ian,
Thankyou for your lovely review,
We are glad that you received a prompt response to your battery query.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Great service
Great service, they kept you up to date with delivery times. Explained the features of the chair eg how to use the remote control. Very kind installers and had patience!!!!! explaned about paper work. All-in-all Great service Thank you ! Valerie
29 July 2026
Reply from CareCo
Good Afternoon Valerie,
Thankyou for your lovely review,
We are glad that you received such great service throughout your recent purchase.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
excellent customer service took time to…
excellent customer service took time to cover all options
10 July 2026
Reply from CareCo
Good Afternoon,
Thankyou for your lovely review,
We are glad that you received such great level of customer service.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Got what I needed without any fuss
Got what I needed without any fuss
And it was delivered very quickly within 24 hours
27 July 2026
Reply from CareCo
Good Afternoon Mrs Collins,
Thankyou for your lovely review,
We are glad that you found the buying process so easy.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Staff very good no rushing explaining…
Staff very good no rushing explaining every product in layman’s terms.
28 July 2026
Reply from CareCo
Good Afternoon Mr Richardson,
Thankyou for your lovely review,
We are glad you didn't feel rushed and received enough information about the products available.
If you need any future assistance please do let me know,
Kind Regards,
Deanna
Reply from CareCo
Good Afternoon Christopher,
Thankyou for your review,
We are glad that you received such great customer service during your recent purchase with us at CareCo.
If you need any future assistance please do let me know,
Kind Regards,
Deanna
Very good service from Care co
Very good service from Care co, good products, very satisfied with with this company,
27 July 2026
Reply from CareCo
Good Afternoon Jean,
Thankyou for your lovely review,
We are glad that you had such a positive shopping experience with us at CareCo.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
Just based on phone call
Just based on phone call , very understanding and helpful and cheerful
29 July 2026
Reply from CareCo
Good Afternoon Melanie,
Thankyou for your review,
We are glad that your phone call with us went so well.
If you need any future assistance please do let us know,
Kind Regards,
Deanna
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