I was struggling to log in. My password wasn't being recognised and Emily M sorted the issue within 24 hrs. She was very supportive and made me feel like I could ask further questions should I need to... See more
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Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/
Contact info
1st Floor Orchard House, Crab Apple Way, Vale Park, WR11 1GE, Evesham, United Kingdom
- 0333 777 8575
- info@carecheck.co.uk
- carecheck.co.uk
No history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Charlotte - really helpful and patient
Charlotte was very helpful and even checked with a more senior person regarding my issue.
Her kind and patient attitude shows she is well suited to this role. Thank you Charlotte!
Charlotte was really helpful
Charlotte was really helpful and sort my issue straight away excellet
Charlotte - Customer Service
Charlotte was extremely helpful and proactive throughout the process. She escalated my query directly to the company director to ensure it was resolved as quickly as possible, which made a real difference in getting things moving without delay.
Thank you for going above and beyond to help us continue with the DBS checks smoothly and prevent any delays in onboarding our new starters. Your support was greatly appreciated and made a challenging situation much easier to manage.
Carecheck consistently delivers…
Carecheck consistently delivers first-class service! We've trusted them for many years, and they have always responded promptly and professionally. Emily M addressed my question almost immediately. Thank you!
Ben leaver carecheck.co.uk
Ben leaver carecheck.co.uk, I had a great experience with him. He was very patient, professional, and helpful throughout my DBS application process. He guided me through the requirements and answered my questions promptly, which made completing my DBS application much easier.
I appreciate you Ben and
would recommend carecheck services to others.
Fast and very helpful
Easy to contact via an actual phone number and Katie was very prompt in picking up and dealing with my email enquiry!
Have been with them for several years
Have been with them for several years, amazing customer service: speedy, professional and personable, especiall Emily M. Highly recommend them.
Great Sevice
I would like to commend the customer service representatives at Care Check Ltd. Its good to speak to an actual person (rather than an automated system) who shows great professionalism throughout the call/conversation. Mention to Charlotte.
Many thanks
My issue was dealt with promptly and…
My issue was dealt with promptly and efficiently by Emily M.
Very Helpful
Guidance is clear when submitting applications. Staff are very helpful when there is a query. Katie Crawford was particularly efficient and helpful this morning.
Easy to apply. Great support.
Katie and other colleagues always very helpful when support is needed. DBS process easy to follow, apply for, and to pay for. I use for Individuals and Organisation level applications.
Chloe and Alisha are very proactive and…
Chloe and Alisha are very proactive and kind to resolve queries. I could trust them with the entire process for DBS. Insuring the process is smooth and they're very professional. Thank you so much.
Great customer service
Great customer service, very responsive team and would highly recommend.
Charlotte's service
Had a exceptional service from Charlotte Dickinson. Professionally answered all by queries and actioned all required promptly.
excellent customer service
Katie provided excellent customer service, responding very quickly to emails and sorting the issue out.
I had a query in relation to submission of relevant information to allow checks to be completed…
I had a query in relation to submission of info for a DBS check, I sent an email request for help and advice. Ben Leaver emailed me and we extremely helpful and knowledgeable from the outset. He provided me with all of the advice I needed. Big thanks to Ben for his excellent customer service
Helpful Emily M
Emily M was very prompt & helpful with her responses to my enquiries regarding a new DBS application.
Charlotte was very friendly and very…
Charlotte was very friendly and very helpful. Advised me to call next week when they can fully escalate my case. Thankyou for all your help today.
Emily M
Emily M - great help in getting to the bottom of the problem we were having. Helpful and prompt in her responses. Great asset to your team!
I contacted Care Check and asked for support regrading setting up a new staff member on the account and also wanted one removed.
I contacted Care Check and asked for support regrading setting up a new staff member on the account and also wanted one removed. Katie Crawford was very supportive, prompt and resolved this in no time. She gave clear information and the experience was excellent. Care Check's staff have excellent customer service and provide a great service.
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