Care Check LtdReviews 

5,580
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 797 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professionalism, making interactions pleasant and supportive. Many people highlight the outstanding customer service, noting the personalized and understanding approach that resolves queries efficiently. Reviewers are particularly impressed with the quick response times and the overall ease of use of the service and system. The service provided is often described as excellent, with consumers appreciating the efficiency and smooth user experience, especially when dealing with multiple applications. However, some customers also noted issues with the proof of ID process, which sometimes required switching to manual checks for a smoother experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Response time

Customers consistently report positive experiences with response times, highlighting the swift and efficient... See more

Service

Customers consistently note positive experiences with service, frequently highlighting the efficiency,... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the service as easy, simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to log in. My password wasn't being recognised and Emily M sorted the issue within 24 hrs. She was very supportive and made me feel like I could ask further questions should I need to... See more

Rated 5 out of 5 stars

Everything went well with completion of the online application.... Easy even for me. Sarah who advised and assisted with the final stage of verifying whether or not an enhanced dbs was required cou... See more

Rated 5 out of 5 stars

I had a query in relation to submission of info for a DBS check, I sent an email request for help and advice. Ben Leaver emailed me and we extremely helpful and knowledgeable from the outset. He pr... See more

Rated 5 out of 5 stars

Had a chase up equiry about my dbs. Emily W was very helpful with step by step instructions and information about who to contact to find out which police department it was held at. Very prompt service... See more

Company replied


Company details

  1. License Bureau
  2. Business and IT Consulting Agency
  3. Employment Consultant

Written by the company

Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(5,580)

750 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charlotte - Customer Service

Charlotte was extremely helpful and proactive throughout the process. She escalated my query directly to the company director to ensure it was resolved as quickly as possible, which made a real difference in getting things moving without delay.

Thank you for going above and beyond to help us continue with the DBS checks smoothly and prevent any delays in onboarding our new starters. Your support was greatly appreciated and made a challenging situation much easier to manage.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Carecheck consistently delivers…

Carecheck consistently delivers first-class service! We've trusted them for many years, and they have always responded promptly and professionally. Emily M addressed my question almost immediately. Thank you!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Ben leaver carecheck.co.uk

Ben leaver carecheck.co.uk, I had a great experience with him. He was very patient, professional, and helpful throughout my DBS application process. He guided me through the requirements and answered my questions promptly, which made completing my DBS application much easier.
I appreciate you Ben and
would recommend carecheck services to others.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast and very helpful

Easy to contact via an actual phone number and Katie was very prompt in picking up and dealing with my email enquiry!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Sevice

I would like to commend the customer service representatives at Care Check Ltd. Its good to speak to an actual person (rather than an automated system) who shows great professionalism throughout the call/conversation. Mention to Charlotte.
Many thanks

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Guidance is clear when submitting applications. Staff are very helpful when there is a query. Katie Crawford was particularly efficient and helpful this morning.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte's service

Had a exceptional service from Charlotte Dickinson. Professionally answered all by queries and actioned all required promptly.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Emily M

Emily M was very prompt & helpful with her responses to my enquiries regarding a new DBS application.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Emily M

Emily M - great help in getting to the bottom of the problem we were having. Helpful and prompt in her responses. Great asset to your team!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Care Check and asked for support regrading setting up a new staff member on the account and also wanted one removed.

I contacted Care Check and asked for support regrading setting up a new staff member on the account and also wanted one removed. Katie Crawford was very supportive, prompt and resolved this in no time. She gave clear information and the experience was excellent. Care Check's staff have excellent customer service and provide a great service.

17 June 2026
Unprompted review

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