First time buyers so were a little unsure about our change of focus with our savings. Appreciated the professional and unhurried manner of the staff member, especially as she answered our questions wh... See more
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Review summary
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Excellent service as always with a great knowledgeable team. Great conversation on current market trends & the ever increasing change on economic global affairs. A very professional & swift OR…sh... See more
Very efficient service and great website. Putting the copper up to double the price was a bit naughty though. You originally said a small increase. Otherwise perfect
I’ve never ordered gold online. I was hesitant as I’d never come across cardiffgold before, but I called them before ordering and someone actually answered which eased my worries a little, I placed th... See more
Company details
Written by the company
Cardiff Gold are a precious metal dealer in the heart of Cardiff. We Buy, Sell & Trade all types of precious metals including Gold Silver Platinum and Palladium. Plus Watches, Whiskey, Jewellery and much much more
Contact info
14-18 City Road, CF24 3DL, Cardiff, United Kingdom
- 02920470506
- sales@cardiffgold.co.uk
- cardiffgold.co.uk
4.8
Excellent
588 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 2 weeks
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Really annoyed with Cardiff Gold
Really annoyed with Cardiff Gold. I received an email to state the bars were in stock , I immediately logged on to the site , both bars were showing in stock and it wouldn’t let me buy either . I emailed Cardiff Gold 4 times making them aware and even sent a screenshot. Eventually after half an hour it said I could buy them and when I finally got to checkout they were sold out ! Absolute shambles ! It does make me wonder how they can email and say they’re in stock and then not allow you to buy them when their website showed them in stock! I’m really annoyed at this company right now ! I’m sure they will have a good story to say it wasn’t their fault etc . It’s just left a sour taste in my mouth . After reading all the good reviews . I feel totally let down by Cardiff Gold . I was on their site within 30 seconds of the notification so they can’t even justify saying they sold out because they were available and for half an hour their website wasn’t allowing a purchase !
Update today 12th February, Cardiff Gold have requested more information from me asking for a reference number through TRUST PILOT , how can I have a reference number when their website wouldn’t allow me to purchase the items even though they were in stock. ? I have proof I sent them 4 emails direct to their customer service and with a screenshot proving it would not let me buy the stock ! It’s extremely clever from Cardiff Gold asking for a reference number because I wasn’t allowed to purchase the items they will say my review is fake but the review is based on not being able to purchase the products. That’s my review . I can give a reference number becaise I wasn’t allowed to purchase the products in stock !!)
11 February 2026
Unprompted review
Excellent service !!!
2 February 2026
Very professional
Very professional. Kept informed re availability and then delivery.
31 January 2026
Very good service very helpful no…
Very good service very helpful no issues at all this is why Cardiff Gold is my go to precious metals supplier
30 January 2026
Unprompted review
No stock at all and won’t be paying the…
No stock at all and won’t be paying the government VAT on my investments. They’ll make more than me!!!! Dirty sods
Theres ya feedback that your constantly bombarding me for.
5 February 2026
Unprompted review
Absolutely great company kept up to…
Absolutely great company kept up to date about progress of my parcel fast delivery got it next day I have ordered from the a few times and would definitely recommend them to anyone looking to buy bullion or collectibles without hesitation and I will definitely be buying from them again
27 January 2026
Excellent service
Excellent service. Super quick delivery and very happy with my 2 1oz silver Britannias.
28 January 2026
Fast and paid faster
I have used Cardiff Gold a few times now and found them to be really nice people and always go above and beyond to get you the right price. Dan and Natasha was fast and received payment within the hour after selling a load of silver.
Honest and trustworthy.
28 January 2026
Unprompted review
Top quality
Excellent quality items and service. I have made 3 purchases with Cardiff gold and they have never let me down and have always dispatched my orders quickly and well packaged.
13 January 2026
Friendly customer service
Friendly customer service, and the delivery was really speedy!
6 January 2026
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