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Cardiff Gold Reviews 

589
•
TrustScore 5 out of 5

4.8

Gold and Silver Trading Company
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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite and knowledgeable, providing wonderful guidance, answering all questions patiently, and making in-store or phone purchases very easy. People also love the incredibly fast shipping and the top-notch quality of the precious metals, coins, and collectibles available on the user-friendly website. Reviewers often highlight how secure and well packaged their orders arrive, frequently arriving even ahead of schedule. However, some people mentioned experiencing frustrating delays with deliveries, occasional missing items, or receiving packages much later than expected. These few consumers felt disappointed when orders took longer to arrive or lacked the prompt communication they hoped for.

What people talk about most

Delivery service

Clients share satisfaction and positive opinions on delivery_service. Reviewers frequently highlight the... See more

Service

Customers had positive experiences with service, consistently praising the fast, professional, and efficient... See more

Product

Users describe positive interactions with product, consistently highlighting excellent quality items that... See more

Staff

People report high satisfaction and appreciation for the staff, describing them as consistently polite,... See more

Order

Reviewers highlight positive aspects of order, noting quick and easy buying experiences alongside reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers so were a little unsure about our change of focus with our savings. Appreciated the professional and unhurried manner of the staff member, especially as she answered our questions wh... See more

Rated 5 out of 5 stars

Excellent service as always with a great knowledgeable team. Great conversation on current market trends & the ever increasing change on economic global affairs. A very professional & swift OR…sh... See more

Rated 5 out of 5 stars

Very efficient service and great website. Putting the copper up to double the price was a bit naughty though. You originally said a small increase. Otherwise perfect

Rated 5 out of 5 stars

Used Cardiff Gold several times now & each time the service & product have been first class & very competitive prices.I would recommend anyone who has a taste for precious metals to give them a try,yo... See more

Company details

  1. Gold and Silver Trading Company

Written by the company

Cardiff Gold are a precious metal dealer in the heart of Cardiff. We Buy, Sell & Trade all types of precious metals including Gold Silver Platinum and Palladium. Plus Watches, Whiskey, Jewellery and much much more

Contact info

4.8

Excellent

TrustScore 5 out of 5

589 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(589)

286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service and quick delivery

I’ve never ordered gold online. I was hesitant as I’d never come across cardiffgold before, but I called them before ordering and someone actually answered which eased my worries a little, I placed the order and then called them again to confirm they’d received it lol and my order arrived quick! Would order again and recommend to others

27 March 2026
Rated 5 out of 5 stars

Amazing service

Amazing service. Friendly and professional throughout transaction and collection. I thoroughly trust Cardiff gold and will continue to purchase from them in the future

28 March 2026
Rated 4 out of 5 stars

The experience was OK

The experience was OK, However, when I placed my order my item was out of stock but I was not informed of this until I made my payment. My prurchase arrived a couple of weeks later and not immediately as I expected.

5 March 2026

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