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Review summary
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Reviews shaping this summary
Super disappointing experience! My gifts cards have been repeatedly rejected without any explanation and with auto response. When I raised a ticket for review of my account, support sent me a response... See more
Sent in McDonald's and Subway gift cards. They were returned to me, with stickers all over them, marked up with pen. They told me I was too risky to deal with, despite one prior successful sale.... See more
Company replied
Two attempts to buy Carnival gift cards denied due to fraud alerts . Both are legitimate credit cards owned by me. the gist of several days of back and forth emailing these people is that they need a... See more
Company replied
Company details
Contact info
990 cedar bridge ave, 08723, brick, United States
- 215-227-3227
- socialmedia@cardcash.com
- cardcash.com
2.8
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After Cardcash got my giftcard info - the $500 on it vanished
Tried to sell my valid $500 American Airlines giftcard on 'cardcash', a cash offer of $393 was made but they refused my various attempts at their endless ID checks/ $1 hold. Best part : AA now tells me the giftcard has a balance of $0.00 - and of course cardcash did not pay me. What a coincidence! Getting ready to sue
3 May 2025
Unprompted review
Reply from CardCash.com
I’ve looked into the matter and would like to clarify that your order was never processed, nor did the card go through our verification system.
At CardCash, we do not use gift cards when we make a sale — we first purchase the cards and then list them for resale. In your case, the order was automatically declined by our system and was not reviewed until you submitted your complaint and contacted us directly.
Since the card was never added to our inventory, we recommend reaching out to the original issuer or place of purchase for further assistance.
If you have any other questions or need additional support, please feel free to contact us.
I can’t believe how much money CardCash…
I can’t believe how much money CardCash has saved me!!!! I’m so happy i found this online gift card company!!!!
1 May 2025
Unprompted review
Reply from CardCash.com
We’re so glad to hear that! It means a lot to us that CardCash has helped you save—and we’re even happier that you found us! Thanks for being a part of our community, and we look forward to helping you save even more.
All the best,
BEWARE
I used to be an advocate for CardCash & would enthusiastically vouch for their legitimacy. Until I found out the truth in those many negative reviews. I submitted a card in Jan, and was paid. In April {3 months later} I submitted 2 cards. They were accepted, and I did not receive the money. When I checked my account on their site, I found out that the money had been paid---and then taken away. It seemed that there was a discrepancy w/ the Jan card which WAS NOT COMMUNICATED to me. There was an issue with that January card which I am still puzzled by. I would never use that card as 1} it charges extra shipping to my state and more importantly 2} it's just wrong. Unlike CardCash I have integrity. It was accepted & I was paid so the balance oon the card was verified---and yet there's a supposed discrepancy on MY SIDE, not CARDCASH's. The money from those April cards were taken to pay for that January discrepancy. CardCash accepts no blame for "discrepancies" as you can see by their responses here. I'd thought that I was safe by only selling cards, not buying them, but obviously I was wrong. At least they were quick to DELETE my account. Hopefully it is fully deleted & does not show up in some hacked announcement.
24 April 2025
Unprompted review
Reply from CardCash.com
I reviewed your account and wanted to provide some clarity.
During a routine inventory check, one of the gift cards you sold us was found to have a zero balance. As a result, a liability was placed on your account, which was then deducted from your next sale order.
We understand this can be frustrating, and we recommend reaching out to the original issuer or merchant for more information regarding the card's balance.
I also see that you were previously in touch with one of our agents regarding this matter. If you have any additional questions or concerns, please don’t hesitate to reach out — we’re here to help.
I couldn’t be happier that I found this…
I couldn’t be happier that I found this site. I saved quite a bit of money on purchasing cards to pay my cruise. Definitely going to use it again for as much as I can.
28 April 2025
Unprompted review
Reply from CardCash.com
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and were able to save money for your cruise—that's exactly what we aim for. We truly appreciate your support and look forward to helping you save even more in the future!
Safe travels and happy shopping!
Gave card # that didn't work
Got my card #,went to use it said # was not good,tried 4 times to get customer service,never gat ahold of me,got sick of the runaround asked for a refund they said there was no refunds,don't use this company!!!
2 May 2025
Unprompted review
Reply from CardCash.com
I understand that one of our team members recently spoke with you by phone. You've received a prepaid credit card from us as your method of payment. Please note that this is a valid card, and the full balance has been loaded onto it.
However, not all merchants accept prepaid credit cards. In your case, it appears that the website you attempted to use the card on does not support prepaid cards. While your card is fully functional, it’s important to be aware that some websites or merchants may not accept this type of payment.
You're welcome to use the card elsewhere—just keep in mind that acceptance may vary depending on the merchant.
Thank you for your understanding, and please feel free to reach out if you have any further questions.
I purchased Carnival gift cards a few…
I purchased Carnival gift cards a few months ago, received the ecard quickly and they worked great. So, I recommended CardCash to my daughter who used them yesterday to purchased TopGolf gift card, it had a $0 balance!!!! She spoke with customer service and they are insisting the balance is there but they are 'investigating' and it will take 3-5 days. I checked the balance on top golf's website and it is definitely a 0 balance. I tried copy and paste as well as typing in the numbers to make sure they were correct, it's 0.
30 April 2025
Unprompted review
Reply from CardCash.com
Hi,
We reached out to you through Trustpilot to request additional information so we could look into your concern and assist you further. Unfortunately, we haven’t heard back from you.
We’d still love the opportunity to help resolve this matter. When we receive a claim, our claims team reviews the card, and if it’s found to have a zero balance, we issue a refund—provided the claim falls within our 45-day guarantee period.
If you could provide more details about your issue, or confirm whether you reached out directly to CardCash.com, that would be very helpful.
Looking forward to your response.
Initially hated talked to customer service-excellent
This was my beginning review. The frustration I had.”I hate this….i got a virtual card and I can’t (cuss word)use it because I can’t make a PIN number. I’m at Dicks sporting goods and I can’t use the money in my account. I hate this and I will never use it again. I’ve been in the parking lot trying to figure this out….sent it to Apple Pay and it’s there, but again, can’t use it because of the PIN number. I go to frequent asked questions-nothing on PIN number. Just so frustrating that I trusted to give my gift cards to you and I have to be a darn ( think stronger word) rocket scientist to get the money. You have wasted my time Card Cash-what are you going to do to remedy this?”
Was finally able to talk with someone in the live chat. They explained that the pin is the last 4 digits of the card... Anyway I went to a grocery store to buy a cheap thing and it worked. I was able to go to the sporting goods store and purchase my product using the virtual card from CardCash, that I put in my Apple Wallet. Initially I rate Card Cash a 1 but with the excellent customer service, I’d give it a 5. Better answers to my problem should be in the frequent asked questions about Pins numbers on virtual cards that show as debit. I would use this again now in the future.
22 April 2025
Unprompted review
Reply from CardCash.com
Thank you so much for your feedback—we truly appreciate it!
We understand that using a virtual prepaid card for the first time can be a bit complex. We're glad to hear that you received the clarification you needed and that one of our agents was able to assist you.
We look forward to doing more business with you in the future. Thanks again for taking the time to share your experience!
Tried to cash $300 worth of Apple gift…
Tried to cash $300 worth of Apple gift cards 4 days ago and I got a message saying they would send me a prepaid MasterCard for $285 but it never showed up and when I questioned them they said the cards have 0 balance. These people are thieves! Be careful using this scammer company.
Now they say there was a 0 balance but it doesn't explain why I got a message asking me for my address so they could mail a Mastercard or why the message said I would get $285 on the prepai card.
18 April 2025
Unprompted review
Reply from CardCash.com
Hi Paul,
Thank you for reaching out to us.
Upon reviewing your submission, we verified that the gift cards you provided had a zero balance. As a result, we were unable to accept the cards and have canceled your order.
We recommend contacting the original source from which you received the cards to resolve the issue.
Thank you for your understanding, and please let us know if you have any further questions.
Reply from CardCash.com
Hi,
I'm sorry to hear that you didn’t have a good experience. I reached out to you via Trustpilot to request some additional information—such as your name or email address—so we can locate your account and assist you further.
We haven’t heard back from you yet, but we’d be more than happy to go over any concerns or issues you’re experiencing once we have the details we need.
Thank you, and we look forward to resolving this for you.
I ordered Carnival gift cards
I ordered Carnival gift cards. I received them immediately and was able to use immediately on my cruise. Super easy and i saved an extra 7%. Every thing u save helps.
21 April 2025
Unprompted review
Reply from CardCash.com
Thank you so much for the great review! We're thrilled to hear that you received your Cruise gift cards right away and were able to use them seamlessly on your cruise. Saving that extra 7% definitely makes a difference—every bit counts, especially when you're traveling!
We really appreciate you choosing us and hope to help you save even more on your next adventure. 🌟
Safe travels and happy cruising!
Got carnival gift cards at discount
Got carnival gift cards at discount. They worked fine.
16 April 2025
Unprompted review
Reply from CardCash.com
Thanks for your review! Glad to hear the cruise gift cards worked perfectly and that you got them at a discount. Enjoy the savings—and your cruise.
I have bought cards in the past for…
I have bought cards in the past for less than $100 with no issues however last week I purchased and Apple gift card worth $457.00 while I was in the Apple store and 30" later went to use it and the value was listed as $2.14. I contacted CC and I will say I did not have to get in a long queue for them to take my complaint. It did take a week to resolve in writing and I am waiting for my refund. The email dialogues to get to that point made me think the reps weren't very savvy as the information they asked me for was all given in the original complaint. Frustrating. I'm all set with CC from here on out.
11 April 2025
Unprompted review
Reply from CardCash.com
Thank you for sharing your experience, and we truly apologize for the frustration this situation caused. We understand how disappointing it can be when a gift card doesn’t work as expected, and we regret that it took longer than you anticipated to resolve.
Unfortunately, as with any secondary gift card market, there is a rare risk that a card can have issues like this, but we always aim to resolve claims quickly and fairly. In this case, your claim was received on 4/11, and your refund was processed on 4/19. We appreciate your patience in this process.
We're also sorry to hear that the communication during the process wasn’t as smooth as it should’ve been. We take your feedback seriously and will work on improving how we handle these situations to better assist our customers in the future.
We understand if you decide to move on, but we do hope we can earn your trust again someday. Thank you again for your time and for sharing your concerns.
Easy and affordable
Please experience with buying a gift card at a cheaper rate.
14 August 2024
Unprompted review
Reply from CardCash.com
Thanks so much for your feedback! We’re glad you had an easy and affordable experience buying a gift card at a discounted rate. Saving while shopping always feels good—hope to help you save again soon!
Easy transaction
Easy transaction. I bought the cards at a discounted price, they arrived almost instantly by email. I went straight to the company’s site that I had a remaining balance for merchandise, I entered the gift card number and pin, and the proper amount was deducted. The cards are legit.
9 April 2025
Unprompted review
Reply from CardCash.com
Thank you for the great review! We're so glad to hear the transaction was smooth and the cards worked exactly as expected. It's awesome to know you were able to use them right away without any issues. We really appreciate your trust and support—hope to see you again soon!
I am so PLEASED to find Carnival Cruise…
I am so PLEASED to find Carnival Cruise gift cards! AARP no longer sells them, and I was searching for another site to buy discounted cards. I used a discount code on the mobile app, got 7% discount, and used my Carnival Mastercard to complete the trifecta! Thank you!
7 April 2025
Unprompted review
Reply from CardCash.com
We’re so happy you found us—and scored that trifecta! 🎉 Cruise gift cards can be hard to come by, so we’re thrilled we could help you save and keep the vacation vibes going. Thanks for choosing us, and we hope you have an amazing cruise!
Cardcash Stole My Money
They took money from a giftcard I traded in, and didn't reimburse me the Mercari credit I requested. I contacted their customer support twice and each time they claimed the problem was solved without ever reaching out to me. After contacting them a third time, I finally got a response from an Arlene Perez, but she claims that I did receive credit. After immediately sending a screenshot showing that to be false, she then told me to take it up with Mercari.
Essentially Cardcash just stole my money.
1 April 2025
Unprompted review
Reply from CardCash.com
I went ahead and looked into this matter for you. The payment was originally issued on April 7th.
However, after we were notified that the funds had not yet been credited to your account, we reached out to the payment processor. They have since completed the processing, and the payment was successfully posted to your account on April 15th.
We sincerely apologize for the inconvenience and the delay. Please don’t hesitate to reach out to us if you have any further questions or need additional assistance.
SCAMM ALERT !!!
SCAMM ALERT !!!
Took money off my card had proof and they still wanted to argue and deny it when the card company even named them as the company where the money went
28 March 2025
Unprompted review
Reply from CardCash.com
We attempted to reach out to you to discuss your concern, but unfortunately, our agent was disconnected during the call.
I would like to clarify again, that the order was never processed, and the card did not go through our verification process until you contacted us about the balance.
Please note that at CardCash, we do not use the gift cards when making a sale. We purchase the cards and then resell them.
Since you requested the cancellation of your order, it was never reviewed or added to our inventory. As the card was never part of our inventory, we recommend reaching out to the original issuer or place of purchase for further assistance.
Our team has provided verification screenshot directly from the merchant, which confirms that there was no activity on the card from CardCash. We suggest contacting the original source where you obtained the card for further resolution.
If you have any further questions or need assistance, feel free to reach out.
The Apple cards are a joke
The Apple cards are a joke. Both my husband and I have tried to buy them and were flagged for fraud.
1 April 2025
Unprompted review
Reply from CardCash.com
We apologize for any inconveniences this may have caused you.
Orders can be canceled for a variety of reasons during our approval process. This could include discrepancies in the card balance, brand information, or other details provided. Our system is designed to ensure a secure and seamless experience for all our customers, which sometimes results in cancellations if certain criteria aren't met.
While we don't provide specific details on why an individual order is flagged, I can assure you that this is part of our standard verification process. There likely wasn't anything else you needed to do on your end.
If you believe there has been a mistake, you're welcome to review the gift card details and try submitting them again. However, please ensure all information, including the card brand, balance, and your personal details, are accurate before resubmitting.
We appreciate your understanding and thank you for choosing CardCash. If you have any further questions, please don't hesitate to ask.
Best regards,
February 16th last month I sold them…
February 16th last month I sold them two gift cards both adding up to $75 I received $63 for those two then I turned around and I sold them two more gift cards adding up to $100 and I already received $76 it only took them two days to get me verified and paid I'm not counting the weekends the only downfall is they change their prices and also the virtual cars that they give you the MasterCard you can't take the money off you have to use them online or pay for something but you can't get your cash off other than that they did exactly what they said they going to do they gave you to give me the price up front it was exactly what they said it was going to be and then take them no time to pay me 24 to 48 hours less than 48 hours
17 February 2025
Unprompted review
Reply from CardCash.com
Thank you so much for your positive feedback! We truly appreciate your business and are glad to hear that you received payment for your orders in a timely manner.
Regarding the payment method, we noticed that you chose the prepaid virtual credit card. We want to let you know that we offer multiple payment options, including direct deposit, to provide you with more flexibility.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to doing business with you again in the future.
Thank you once again!
Purchased from this company twice for…
Purchased from this company twice for restaurants. Received our gift card within minutes and used them right away with no problems. Eating at restaurants can be pricey so saving a few bucks is nice!
8 March 2025
Unprompted review
Reply from CardCash.com
Thank you for your wonderful review! We're so happy to hear that your experience has been smooth and that you were able to enjoy your savings right away. Dining out can definitely add up, so we're glad we could help you save a little extra! We truly appreciate your support and look forward to serving you again soon!
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