Very helpful customer care call handlers. Prompt assessment. Excellent repair of alloy. Unable to repair dent in car door- no list of Honda recommended body shops. Prompt payment of contribution to ev... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Each time I spoke to a member of staff they were polite, professional & very helpful. Unfortunately they were let down by the company who were supposed to contact me to repair my alloy wheel. Desp... See more
When dealing with anything insurance based, there's always an expectation of hassle, stress and worry. Not with this wheel care plan though. Annoyingly, I had 2 incidents in close succession whe... See more
The technician contacted me several times before the D-day to confirm our appointment. On the day of this visit, he reminded me again of the time of his arrival. He was quick, efficient and did a ma... See more
Company details
Written by the company
Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.
Contact info
5 Mid Point Business Park, BD3 7AG, Bradford, United Kingdom
- 0344 573 8000
- carcareplan.com
4.3
Excellent
9K reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
excellent customer service
excellent customer service - the car wheels look brand new 😊. all delivered same day
17 April 2026
The repair has not happened
The repair has not happened. The engineer made it clear from the outset he did not want to carry out the repair. Made some feeble excuse and left. Very disappointed at the lack of service. Would not recommend this service to anyone.
10 April 2026
Not especially impressed.
The appointment was a no show and, having wasted a day waiting, was rebooked for for almost a month later.
17 April 2026
Great service no hesitation once the…
Great service no hesitation once the issue was confirmed to be under warranty. Highly recommended.
17 April 2026
No repair done
No repair done! I filled out form - no response and no repair undertaken.
10 April 2026
The technician who came out was great, but car care :(
The technician who came out from the contracted company was amazing, efficient, courteous and informative. Shame the experience behind the technician, the booking, arranging and experience of dealing with car care plan is such a palaver, inefficient, disorganised and they pass on work to so many different companies prepare to have to take numerous days off work or allow numerous disturbed days to get the work done.
10 April 2026
Just easy as the come to me
Just easy as the come to me, no hassle.
Quick and easy, did a great job
17 April 2026
Very prompt service
Very prompt service, once I was able to find the correct email address, only found it after having to phone up to complain about not receiving any communication or information. Afterwards my warranty claim went through, paid correctly into my bank account. All good now, thanks everyone.
5 April 2026
to talk to kind people on the phone
9 April 2026
Quick and efficient service.
I reported my issue to my garage who diagnosed and contacted Auto trust on my behalf. The claim was accepted and my repair was carried out quickly.
16 April 2026
Dent to door panel
Arrived on the day booked having rung me before hand to confirm. Worked on the dent in the panel, made an invisible repair, perfectly matched the paint work, polished and detailed the panel to a very high standard- brilliant job.
9 April 2026
Claim applicHappy ation was straight forward.
Warranty application was straight forward.
Guidance provided by yourselves was thorough.
Payment was promptly received on completion of work.
More than happy with the service!
16 April 2026
Works completed.
Works completed.. however managed to find other jobs that weren't mentioned on major service 2 weeks prior!
9 April 2026
It took 3 attempts to have the work…
It took 3 attempts to have the work carried out, but happy it is complete
10 April 2026
Thanks for the work done on my vehicle!
Pick up and drop off of the vehicle was good. The job itself was done well and the car was back a day early which was a bonus.
9 April 2026
Excellent work undertaken by Adam the…
Excellent work undertaken by Adam the technician who is prompt and very professional.
16 April 2026
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