Renewed for another year, but had to start again, policy didn’t roll over, then direct debit was refused... final got it sorted, but then after renewing got about t 6 emails telling me my policy was r... See more
Company replied
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See what reviewers are saying
I would recommend Captain Cover to all concerned or who ask me. Ihave dealt with them from just insuring my daughters phone . To also claiming for a damaged phone and the process was easy to do , the... See more
Company replied
Fast, reliable. Also everyone I came across was very helpful on phone or email guiding me through the process. Technicians actually email you through some of the steps to confirm state of mobile and c... See more
Company replied
I have used this company for over 3 years and I can say it is a very reliable company at a valuable price.
Company details
Information provided by various external sources
Providing premium gadget insurance at competitive rates. We believe that buying insurance should be simple, easy, straightforward and affordable. Our wide selection of covers is designed to meet multiple needs and budgets. All claims are handled in the UK. Operations regulated by the Financial Conduct Authority. Instant quotes 24/7 available online.
Contact info
4.5
Excellent
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Refund
I asked for a refund and you blanked me.
(Got charged twice in one month)
2 December 2016
Unprompted review
Reply from Captain Cover
Dear Ian,
we can assure you that we never blank our clients. We always seek to receive feedback and learn from it. That is how we constantly strive to improve our service. And that is why we are here on Trustpilot.
We have looked into the chronology of events and did not find any data to support your claim.
Our attempts to reach you by email and telephone did not receive any response.
Please email us back or telephone 0333 400 8179 as soon as you can possible do so.
Kindest regards,
Captain Cover Team
Very odd when it comes to renew policy
Despite having your existing details they make it an awful and time wasting experience when it comes to renew an existing policy. You basically have to go through all the questioning, re-enter everything (by hand, like they don't even know who you are), same as if you were applying for the very first time.
Equally awful when I tried to explain it by phone.
P.S.
Dear Captaincover,
Thank you for your reply.
It looks like the Financial Conduct Authority (FCA) Regulations to re-input information during the quote process only applies to you and not to any other insurance company in the U.K.
You must be really special.
P.P.S.
Thank you for your reply.
This is the 3rd re-editing in reply to your reply, since the system only allows the final reply from the business and not from the consumer.
I am sure the Financial Conduct Authority (FCA) Regulations requires you to keep accurate records, so perhaps you should also know that I never renewed any policy with you.
Re-inputting everything from scratch, like I was never your customer, made me do it somewhere else, finding a better premium and T&Cs.
I wish you the best success for your business.
28 November 2016
Unprompted review
Reply from Captain Cover
Dear Massimo,
Thank you for your re-edited review.
FCA regulations require us to treat all our customers fairly. To be honest with you, we're quite happy to do so.
We are aware that clients with plenty of expertise and knowledge always take well-informed decisions. That is why we appreciate your chosing Captain Cover twice - firstly, for your initial policy and secondly, for your renewal.
We wish you all the very best in the future!
Captain Cover Team
Took too long.
Took almost almost 5 months to sort out my claim. A catalogue/comedy of errors from start to finish. Phone repaired twice and still wasnt fixed properly. Phone returned to wrong address etc. Was finally sent a new phone as an apology. Would not use again.
27 November 2016
Unprompted review
Reply from Captain Cover
Dear EG,
Thank you for providing us with your feedback.
Please acknowledge that at times we have to use the services of external providers such as repair companies. We always try to guarantee that the quality of their services matches our own high standards.
Nevertheless, we feel sorry to learn about your experience and we are investigating the matter internally in order to improve the service.
Kindest regards,
Captain Cover Team
Top quality service
My phone was water damaged when I called they sorted everything out fairly quickly. Gave me my options for repairing the phone and what option would be best as soon as I took the phone to apple my phone was sorted I let them know my phone was fixed sent a copy of the receipt and within a week I had my cheque . They were quick to deal with everything made it easy to get it all sorted out.
8 November 2016
Unprompted review
Reply from Captain Cover
Dear Charlene,
Thank you for choosing Captain Cover and sharing your 5* experience with us.
We always endeavour to deliver highest standard of service.
Kindest regards,
Captain Cover Team
Mobile phone cover
Only given 4 stars as only been with them a couple of months. I have made no claims so do not no what there customer service is like.
25 October 2016
Unprompted review
Reply from Captain Cover
Dear Craig,
Thank you for choosing Captain Cover.
We always endeavour to deliver highest standard of service.
Kindest regards,
Captain Cover Team
Shocking !!!
Had phone covered for 6 months paid every month tried to make a claim took 3 weeks to get sorted then get a call to say they won't fix phone ad is it not covered as was 2 years old ?? Was not aware of this at time of taking policy out and at no point was I asked !!
25 October 2016
Unprompted review
Reply from Captain Cover
Dear Susan,
Thank you for choosing Captain Cover.
We have looked into the chronology of events and arranged for claim settlement.
Let us remind you that we are still waiting for your response by email or telephone (0333 400 8179).
Kindest regards,
Captain Cover Team
best price for cover
Best price for cover provided, quick and no hassle, what more is needed 5 stars
23 October 2016
Unprompted review
Reply from Captain Cover
Dear David,
Thank you for choosing Captain Cover and sharing your 5* experience with us.
We always endeavour to deliver highest standard of service.
Kindest regards,
Captain Cover Team
Reply from Captain Cover
Dear Peter,
Thank you for choosing Captain Cover and sharing your 5* experience with us.
We always endeavour to deliver highest standard of service.
Kindest regards,
Captain Cover Team
Difficult to renew
Came to renew my cover of my phone. Simply wanted to continue with the cover i had, the renew option took me to the same screen as if i was buying new cover. Had to re enter all of my details, which seems an unnecessary hassle.
Haven't had to claim so cannot review that part of the cover.
21 October 2016
Unprompted review
Reply from Captain Cover
Dear Dan,
Thank you for renewing your cover with us and providing your feedback.
We operate in a regulated industry where actions are monitored by the Financial Conduct Authority (FCA). Regulations require us to treat all our customer fairly - that is why you are required to re-input your information during the quote process to ensure this policy still meets your insurance needs.
We always endeavour to deliver highest standard of service and you’d be delighted to learn that we are in the process of testing our new automated system which will allow us to facilitate a much quicker renewal procedure.
Kindest regards,
Captain Cover Team
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