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The Zinc Group Reviews 204

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TrustScore 4.5 out of 5

4.5

Debt Collection Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and helpfulness, often highlighting specific individuals for their exceptional communication skills and ability to create a calm and understanding environment. Many people appreciate the personalized approach to customer service, noting that agents are patient, listen attentively, and provide clear guidance and support, especially when dealing with sensitive financial situations. However, some customers expressed dissatisfaction with payment and contact issues. A few people reported being contacted about disputed debts or debts they believed were already settled. Others mentioned receiving concerning communications or experiencing frequent contact. Some reviewers also found the initial contact process unclear, with agents not immediately identifying their role, and a small number of people felt that certain questions asked during calls were intrusive.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Mia, Paulina, and Zara for... See more

Service

People report positive experiences with the service. Customers frequently describe the service as... See more

Payment

Users describe ambiguous interactions with payment. Some customers report being misled about debts, with... See more

Customer communications

Customers had ambiguous experiences with contact. While some reviewers, like those who spoke with Neil or... See more

Based on these reviews

Rated 5 out of 5 stars

Herson - a wonderful, understanding member of the zinc team - is a joy to speak to. So helpful on every level, genuine, professional. Everyone needs a Herson in their work space. Created a calm enviro... See more

Rated 5 out of 5 stars

I have been stressed with trying to make a payment for my loan that got paused for while due to family difficulties. I was glad I could be contacted today by the lovely Paulina, she made everything ea... See more

Rated 5 out of 5 stars

The customer agent, named Daun, i think🙈 was very patience and understanding of my financial hardship. I was dreading approaching Zinc because of my mental health and all my anxiety went away after t... See more

Rated 5 out of 5 stars

I spoke to Paulina. This Lady's communication skills were off the scale. Paulina navigated our conversation extremely well, she is kind, considerate and compassionate. We discussed the process that I'... See more

Company details

  1. Debt Collection Agency
  2. Debt Collecting
  3. Non-Bank Financial Service

Written by the company

Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

204 reviews

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a really positive experience with Zinc Group. I spoke to a gentleman called Ethan who helped me a lot and made everything really easy to understand. He was very patient, professional, and took the time to explain things clearly so I felt comfortable throughout the whole process.

Ethan was friendly and supportive, and he made what could have been a stressful situation feel much more manageable. I really appreciate the help he gave me and the way he handled everything so smoothly.

I would definitely recommend Zinc Group to anyone who needs help — excellent customer service and a great experience overall.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Alan - an outstanding asset to the company

I spoke with Alan at Zinc regarding my account, and I was extremely impressed with the level of service I received. He was incredibly helpful, understanding, and patient throughout the conversation.
Alan took the time to listen carefully to my situation and went through every detail step by step, ensuring I fully understood everything before moving forward. What stood out the most was how he prioritised my needs and circumstances before setting up a payment plan, which made the whole process feel much more manageable and less stressful.
His professionalism, empathy, and clear communication made a real difference. I truly appreciate his support and would highly recommend him to anyone needing assistance.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very easy to talk to and put me at ease, she listen to the situation and dealt with the problem accordingly. Nice to deal with somebody that doesn’t make you feel worse for being in a shit situation, 5 stars

2 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! AVOID!
They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my account closed before they had taken my last payment. I only realised Zinc are scammers when they refused to issue me with a receipt I requested and other details didn't add up. My bank has confirmed they are scammers, but because this happened over 90 days ago, my bank won't refund my money. I have lost over £327. :(

13 November 2025
Unprompted review

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