I am located in the United States and was concerned about the Tariff exemption lifting. The Canyon Store rapidly ships my order before the deadline. I have bought a lot of gear from them over the year... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I am located in the United States and was concerned about the Tariff exemption lifting. The Canyon Store rapidly ships my order before the deadline. I have bought a lot of gear from them over the year... See more
Company replied
I am located in the United States, and generally get as much of my canyon gear from local shops and people I know. We have gone through several canyoneering bags, and my wife is convinced this bag w... See more
Company replied
Received item on time ,however at the time of collection been told to pay £55 customs fees. I would have reconsider my purchase if I knew I had to pay customs fees on top of the delivery charges,... See more
Company replied
Excellent service. Canyon Store was amazing as I ordered a pair of boots for my brother and the courier in the UK delivered it elsewhere , without us being able to track it down. The customer service... See more
Company replied
The Canyon Store (www.canyonstore.be) was founded in 2008 by Daniel Buvens. Since then it's been the number one place to be for all your canyoning gear.
Firmin Jacobslaan 44, 3545, Halen, Belgium
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was looking for Bestard Canyoneer Guide shoes and found them here for the lowest price. Prior to my purchased I noticed that there was a discount code available. By the time I was ready to order the coupon code had expired. I contact them and received a response within a few hours. Daniel personally emailed back and offered the extend the coupon, since I had a relatively large order ($1,200+ Euros). Shipping to the U.S. was $39.99 Euro, which seem kind of pricey, but the coupon code pretty much covered the shipping charges. It seems like they're not a huge operation. A lot of items were available on backorder which gives me the impression they order from the manufacturer after you place the order. This obviously adds to the shipping time, but they tell you upfront that shipping will usually take 3 weeks or so. That's probably my only gripe if I had one. Otherwise, the transaction was pretty painless and Daniel was responsive to emails. Bottom line I would order from them again if I was not in a hurry to receive the products.

Reply from The Canyon Store (CanyonStore.be)
Everything is as shipped to full satisfaction
Very good service and I was always informed about the status

Reply from The Canyon Store (CanyonStore.be)

Reply from The Canyon Store (CanyonStore.be)
It was an inquiry about shipping status, but there was no reply. It's too bad.
But,except that point it was good all.

Reply from The Canyon Store (CanyonStore.be)
Fast replies, good and easy to navigate webshop. Professional attitude.

Reply from The Canyon Store (CanyonStore.be)
Very friendly, well organized, long waiting periods

Reply from The Canyon Store (CanyonStore.be)

Reply from The Canyon Store (CanyonStore.be)
I placed an order with Canyon Store and my order was botched (not really important how). I contacted Canyon Store and my issue was handled in a professional, friendly, and helpful manner. I had a special request while exchanging the order (shipping back proved to be an issue) and Canyon Store was very calm and helpful in the matter.
It's also worth noting that I received my original botched order very quickly, even Stateside! Canyon Store was also incredibly prompt in responding throughout the entire experience.
Highly recommended!

Reply from The Canyon Store (CanyonStore.be)
I contacted canyonstore.be and made order via Facebook. Everything: the respond from the shop, accepting order and sending the pocket went very quickly and smoothly.

Reply from The Canyon Store (CanyonStore.be)
Very fast answer to all my questions and delivery was right on time and well packed.

Reply from The Canyon Store (CanyonStore.be)
Clear website, easy to find info. The chat function is nice as well. No negative points.

Reply from The Canyon Store (CanyonStore.be)
Great, fast communication, super fast delivery. I ordered an item which was not on stock- CanyonStore made it send to me straight from producer to shorten delivery time. I'm recommending this shop to all my friends and familly

Reply from The Canyon Store (CanyonStore.be)

Reply from The Canyon Store (CanyonStore.be)
Fast delivery, no trouble with additional changing items after checkout.

Reply from The Canyon Store (CanyonStore.be)

Reply from The Canyon Store (CanyonStore.be)
Great service. The store messed up and sent my package to a women in New York and I received hers and they expedited out packages back to the correct owner. Best place to go for good priced, quality canyon gear!

Reply from The Canyon Store (CanyonStore.be)
The one stop shop for every canyoneer!!!
Every time you ask something you get a honest reply based on the personal experience and expertise from the shopowner. His first concern is clearly customer satisfaction above profit.
Last time I made an order it was Thursday afternoon, on Friday morning the package was delivered. Can it go any faster?
And he always adds a little present to the package...
¨Passioned by canyoning, canyon store delivers you more than a decent service. You find a full range of quality material. Being fully engaged in the canyoneering world, Daniel knows his products, knows what a canyoneer needs en which product does the work you want it for in the canyon.
Daniel is always willing to give you an honest advice to find the material that fits you. And the delivery is perfect.

Reply from The Canyon Store (CanyonStore.be)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.