Canstar Reviews 

114
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and outstanding customer service, noting that agents provide clear advice, thorough explanations, and reliable solutions. People also find the online platform extremely user-friendly and efficient, appreciating the easily accessible information that consistently saves valuable time during all of their searches. However, some reviewers were not happy with the website, noting that search parameters can sometimes feel restrictive and finding specific policy details requires extra effort. Consumers additionally pointed out that navigating certain comparison sections can occasionally prove to be less straightforward than expected.

What people talk about most

Service

Clients share positive opinions on service, noting that staff provide helpful comparison tools and... See more

Website

People report ambiguous experiences with website, as reviewers frequently praise the platform for being easy... See more

User experience

Consumers find user experience to be characterized by great satisfaction, noting that the website is easy to... See more

Customer service

Users describe positive interactions with customer service, expressing deep appreciation for the outstanding... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly advice,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I chatted with an agent and he informed me of a rebate or such that I will see on my next billing period and to wait until August 1st to seek further assistance as apparently changes are occurring at... See more

Rated 4 out of 5 stars

Canstar provided a lot of information about travel insurance options, which were systematically recorded and in one place. This was a great time saver. It also provided a sort of check list for things... See more

Rated 5 out of 5 stars

I needed to get international travel insurance for a cruise. I was amazed at the reasonably priced options. I’m very happy with the option I chose - Southern Cross. I hope I won’t need to make a clai... See more

Rated 5 out of 5 stars

There are so many comparison sites out there but you have to leave your number knowing someone is going to call you. I like to take my time and with Canstar, I was able to take my time and read all th... See more


Company details

  1. Money & Insurance

Written by the company

Canstar is Australia's original & biggest financial comparison site*. Our expert ratings help you compare home loans, credit cards, health insurance and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(114)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

There are so many comparison sites…

There are so many comparison sites out there but you have to leave your number knowing someone is going to call you. I like to take my time and with Canstar, I was able to take my time and read all the recommendations given. I appreciated I was able to see their criteria on why they based their decision all without being rushed by a phone call and maybe being talked into something I may not really want. I didn’t take the cheapest travel insurance but rather purchased the one that fitted the best for me. I felt more in control of my decision by using Canstar. I also trust their processes which is a huge plus in my book.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

the best comparison website

Canstar is a great website and app that has helped me with comparisons and getting credit checks and loans. They have the best pet insurance comparison and that where i started with them getting a better deal on pet insurance

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Does anyone else not exist on their free credit check?

I hate having to give Canstar blue a "1" However I apparently do not exist after offering all my sensitive details for the free credit check. triple checked so I'm not happy.
I tried to phone someone but there is no number. Second clue something may not be right. Sending an email required registration of sone kind but no phone, I don't exist....mm I do not feel comfortable. That said maybe they are a good or great company...some interesting offerings....but I was unable to determine that or anything else. And I exist and my details are correct. I'm happy to be proved wrong and if that happens I'll do another better review.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

I love Canstar!

I really enjoy the Canstar website and Monday newsletter. It keeps me up to date with the financial goings on. Love it!

12 October 2021
Unprompted review

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