Canstar Reviews 

To be honest, I did not want to be contacted by a Canstar representative, because I thought it would just be a case of them wanting to sell me a product that benefited them more than me. I was wrong. A wonderful CSR by the name of Chloe Stone... phoned me and within less than ten minutes, had recommended a few health insurance options which suited my specific needs and the monthly premiums for the level of cover I needed, were lower than anything I had personally researched in my own time. Chloe really listened to me and within minutes, had emailed me the information I needed. Chloe was impressive and Canstar can be proud that they have someone of such integrity and professionalism representing them. Many thanks for your kind assistance!

I chatted with an agent and he informed me of a rebate or such that I will see on my next billing period and to wait until August 1st to seek further assistance as apparently changes are occurring at that time.
Yes, power to our homes costs a bomb and for me it is so very hard to keep warm during Winter.

✅💳
❤️😻 I'm I'm trying to get the information contained within this is a great 👍

Dylan from Canstar was professional, knowledgeable and provided an excellent service.

Gave me expensive results which I beat by 100s of $s on only 3 direct self searches.
So disappointed. You used to be my reliable go to.
Not sure what you've done to your search parameters but 3 results from your most expensive partners ain't no help...and just now when I need support the most as my wife died unexpectedly only 1 month ago.
Shame.

Easy to use
.

Lots of useful information on sites I wouldn’t normally use, so saves me time.

A good starting point but most of the time the product offering rated is not the same as what you get when you click through to the business page. Ie. you don’t gain anything using Canstar because you have to go digging to find the specifics of what you need anyway. I also find the pricing is way off from what you get offered for the specifics you’re looking for.

Really easy to follow, and lots of good information.

Easy to use filters and sorting to find what I was looking for.

Only way to make comparison was to quote individually and write down the quote. That wasn't what I expected from a comparison site. Also, Every quote was higher than my renewal notice using the same data from my renewal notice. My current insurer isn't on your list of insurers.

Great service thank you. I was able to sign up for private health insurance via a call and the insurance comparison was done for me over the phone. Very happy. I will definitely be using Canstar again in the future.

Good clear information that I was able to choose and act upon.

I have used Canstar before and again l have been satisfied.A trust worthy and reliable rating company.

I used your comparison on the best performing Super. I just tried to find the best Pension Fund, and this was not as easy, which prevented me from giving you a 5 star rating.

Canstar put me in the right direction to sort out our travel insurance

I'm searching for new house and contents insurance the work was already done to a degree when I saw on the website the top 10 recommended companies and I could arrange online quote from there, very easy

Really straight foward process and clear articulation of terminology.

I could not compare all competitors without inputting data for each Insurance company separately and receiving individual quote. It was time consuming. Furthermore, Youi quoted $5562, Real Insurance quoted $2560 and Budget $1970. What a big spread. No point using this Canstar tool, instead better to go with Budget Direct next time, who is pretty competitive over the years. Hence I did not check quotes from Allianz and QBE.
But I just was told by Canstar that due to specific requirements each insurer has their own form requirement before a quote can be obtained. Canstar provides the links for easy access.

Canstar has a lot of potential as a summary of comparison data but this is undermined when the data is out of date or different from the actual supplier’s website. For example, I wanted comparison electricity plans and when I found my preferred one from Canstar I went to the supplier site only to find that the tariff rates were higher than reported by Canstar. This meant the relative ratings Canstar reported for a range of providers were not useful in making purchasing decisions.

Update: After considering Canstar Team’s reply I concede their point about time of use tariff, which I am on. When I added solar PV I was led to understand that time of use tariff was my only option.
When requesting Canstar’s best plans for my postcode they did list single rate plans. When I go to the retail provider website, they only offer the plans that match my meter setting. This explains the mismatch between Canstar and retailer plans in my case.
What I since learned is that a request can be made to the distributor for a single rate tariff to be reapplied. We will see if they allow it.
Perhaps my heading should have been “Canstar ratings don’t always show the whole picture”