Canstar Reviews 

114
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and outstanding customer service, noting that agents provide clear advice, thorough explanations, and reliable solutions. People also find the online platform extremely user-friendly and efficient, appreciating the easily accessible information that consistently saves valuable time during all of their searches. However, some reviewers were not happy with the website, noting that search parameters can sometimes feel restrictive and finding specific policy details requires extra effort. Consumers additionally pointed out that navigating certain comparison sections can occasionally prove to be less straightforward than expected.

What people talk about most

Service

Clients share positive opinions on service, noting that staff provide helpful comparison tools and... See more

Website

People report ambiguous experiences with website, as reviewers frequently praise the platform for being easy... See more

User experience

Consumers find user experience to be characterized by great satisfaction, noting that the website is easy to... See more

Customer service

Users describe positive interactions with customer service, expressing deep appreciation for the outstanding... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly advice,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I chatted with an agent and he informed me of a rebate or such that I will see on my next billing period and to wait until August 1st to seek further assistance as apparently changes are occurring at... See more

Rated 4 out of 5 stars

Canstar provided a lot of information about travel insurance options, which were systematically recorded and in one place. This was a great time saver. It also provided a sort of check list for things... See more

Rated 5 out of 5 stars

I needed to get international travel insurance for a cruise. I was amazed at the reasonably priced options. I’m very happy with the option I chose - Southern Cross. I hope I won’t need to make a clai... See more

Rated 5 out of 5 stars

There are so many comparison sites out there but you have to leave your number knowing someone is going to call you. I like to take my time and with Canstar, I was able to take my time and read all th... See more


Company details

  1. Money & Insurance

Written by the company

Canstar is Australia's original & biggest financial comparison site*. Our expert ratings help you compare home loans, credit cards, health insurance and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(114)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

OMG they never stop calling 3-4 times a…

OMG they never stop calling 3-4 times a day, for 5 days now. Never leave your number it’s so frustrating

12 August 2026
Unprompted review
Canstar logo

Reply from Canstar

Hi Darrin,

Thank you for sharing your experience using Canstar, we apologise for any inconvenience we have caused you.

At Canstar, our aim is to ensure you have the appropriate support when looking at Health Insurance as we understand this can be a tricky topic!

We absolutely understand however that everyone's needs may be different and if you’d prefer not to receive any calls, please reach out to us at enquiries@canstar.com.au with your phone number and we will remove you from our database.

Kind regards,

Canstar

Rated 5 out of 5 stars

First time - went well

First time using the advice/compare process. Young fella was great and provided excellent service. Very happy with the experience.

23 July 2026
Unprompted review
Rated 3 out of 5 stars

My home is circa 440M2 & my builder…

My home is circa 440M2 & my builder advises that in a total loss situation, rebuilding would cost around $6,500 per square meter or $2.8M. When I looked at providers on your site, their quoting systems seem similar & all seem to max out at $2M cover in which case I'd worry about being significantly underinsured. So not a problem with your system per se, but I don't want to take the risk & renewed with my old insurer.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

An easy & free way to check your credit…

An easy & free way to check your credit rating. Please keep in mind credit rating points may vary slightly when checking on more than one site. I would most probably trust the rating supplied by Canstar.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

International cruise insurance

I needed to get international travel insurance for a cruise. I was amazed at the reasonably priced options.
I’m very happy with the option I chose - Southern Cross. I hope I won’t need to make a claim, I never have in the past, but I trust my experience will be the same as my purchase.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The consultant who took my call was extremely helpful. She listened to my concerns about my current Health Fund. She then found me a new Health Fund which saved me money and paid higher amounts for the extras I use.

10 July 2026
Unprompted review

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