cannacabana.com Reviews 

116
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being exceptional, knowledgeable, friendly, and helpful, often going above and beyond to assist with product choices and provide great customer service. Many also appreciate the competitive and unbeatable prices, along with a good selection of quality and affordable products. However, some people were dissatisfied with product quality, reporting issues like stale or defective items, and being sold products that did not match their description. There are also concerns regarding customer service at specific locations, with some reviewers encountering rude or unhelpful employees, and difficulties with returns or escalating issues to management. Additionally, a few customers found the ID verification process inconvenient, especially for older individuals, and noted inconsistencies in product advertising.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some praising the variety, quality, and affordability... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising the affordable, unbeatable,... See more

Location

Customers consistently note ambiguous experiences with location, with some praising specific stores for their... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the staff as helpful, kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Canna Cabana Keele St North York location/605 I found Canna Cabana accidentally while travelling to Sauble Beach Ontario making a petrol stop. Staff and pricing there were exceptional. I then search... See more

Rated 5 out of 5 stars

Shawn and Chris at Silvercreek Guelph are always amazing! Knowledgeable and ready to help answer any questions! Always calm! I feel bad they have to strip the store bare at night and reshelve eve... See more

Rated 5 out of 5 stars

I had a great experience today with Jessica from the St Vital Mall - Winnipeg location. Very friendly and knowledgeable, I really appreciated her help. Thanks Jessica!

Rated 5 out of 5 stars

My sales person was amazing.. high five to Devansh. He went so far above his job to accommodate my needs. Thank you so much for listening and taking the time.


3.6

Average

TrustScore 3.5 out of 5

116 reviews

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No recent history of asking for reviews

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3.6

All reviews

(116)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They truly heard out my feedback which…

They truly heard out my feedback which is a rare thing this day and age. When asking lots of questions, they were patient and went above and beyond to ensure hey were answered. 5 stars all around for their customer service team and management

20 May 2026
Unprompted review
Rated 5 out of 5 stars

They truly heard out my feedback

They truly heard out my feedback, which is a rare thing this day and age. When asking specific questions, they went above and beyond to ensure they were answered and understood. 5 stars all around for their team

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Refunded the difference.

I had an issue with not getting a discount I believed I was entitled to. The Cannacabana team made it all better and refunded the difference. Good and pleasant communication throughout. Thanks!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

The boys at canna know my taste and…

The boys at canna know my taste and needs. I suffer from nerve pain and the only thing that works is thc. When I get there they rush to the door to hold it open as I am in a wheelchair and there is no button to open door. I always have a good experience at the store as I am a frequent customer.k

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Shawn and Chris at Silvercreek Guelph…

Shawn and Chris at Silvercreek Guelph are always amazing! Knowledgeable and ready to help answer any questions! Always calm! I feel bad they have to strip the store bare at night and reshelve everything in the morning..every day. That is Alot of repetitive Tedious work. There has to be a better solution. Bars on windows?

18 May 2026
Unprompted review
Rated 5 out of 5 stars

First time at this dispensary and I…

First time at this dispensary and I have pretty specific wants.

Budtender took the time, walked me through the options, and I wound up with just what I wanted.

The place is clean and organized. The prices are better than most. The staff is friendly and knowledgeable. What more do you want?

Check them out: you'll be happy. But FYI, even though the address is on Wellesley, the actual door is on Yonge (watch that step!)

Highest recommend. You'll be happy about it

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Shitty service at canna cabana in Castleridge

The wife and I are fairly heavy smokers and we buy a lot of weed there and have been a very good customer and friendly with almost all the workers. Until recently the lady at this place has the personality of a garden slug. She was very rude and I will likely take my business elsewhere. You guys should be pickier on who you hire. I spend more on weed a month than you guys pay her. I did tell her that thru the speaker in the door and she said that was good. Customer service is going downhill fast and will no longer spend my money where it’s not appropriated.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company. Best prices and selection in town! They also respond very quickly to questions or feedback. After a few weeks of not finding the product I preferred, I sent a request for more stock, and maybe more choices. The very next week... there was more selections and inventory of the items I liked! I highly recommend this place to everyone! The staff in the Kingston location are super friendly, efficient and knowledgeable. They are a great crew!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Comfortably Numb

This is a great shop full of lots of great goodies. I have yet to be disappointed with my purchases. Great quality, great service and great experiences. They’ll put a smile on your face! 😆

15 May 2026
Unprompted review
Rated 5 out of 5 stars

just lovely

just lovely. always a good experience. lovely staff, good locations as well as amazing prices every time 🙌🏿

20 April 2026
Unprompted review

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