Naz was amazing at Candles of Oud in Westfield Stratford! He was super friendly and patient, and really helped me find the perfect fragrance without any pressure. He knows his stuff and made the whole... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleasant, knowledgeable & professional sales person @ Trafford Centre counter on upper floor of concourse. I didn’t catch his name but he is a very nice guy. Made me aware of current offers & adv... See more
I love these candles, they last for ages (if you’re careful) and the scent fills the room and stays there. My absolute favourite - Vanilla and Amber - but to be honest haven’t tried any of the ot... See more
I had a fantastic experience at Candles and Oud in Stratford Westfield. The quality of the fragrances is genuinely impressive, and you can tell real care goes into every scent. I purchased Amber Oud... See more
Company details
Written by the company
We create unique Oud-infused blends for candle and fragrance lovers seeking to turn ordinary days into extraordinary moments that make you feel exceptional.
Contact info
London, United Kingdom
- ask@candlesandoud.com
- candlesandoud.com
4.4
Excellent
560 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience ❤️❤️
3 October 2024
Unprompted review
Reply from Candles & Oud
Thank you for your kind review.
Anna was very polite and gave me the…
Anna was very polite and gave me the proper information to buy a perfume for my family. It was overall a great experience will definitely recommend to others and come back if I need anything again. Specially to try the other products which Anna recommended.
5 October 2024
Unprompted review
Reply from Candles & Oud
Thank you! We're thrilled to hear that Anna provided excellent service, and we're glad you had a great experience. We look forward to welcoming you back to try more of our products!
Maisha was very helpful and friendly…
Maisha was very helpful and friendly when picking a friends birthday gift. Will be back :)
4 October 2024
Unprompted review
Reply from Candles & Oud
Thank you so much for your kind words! We're thrilled to hear that our staff member was able to help you find the perfect gift for your friend. We look forward to welcoming you back soon!
Reply from Candles & Oud
Thank you for sharing your positive feedback. We appreciate your support.
A luxurious treat
Excellent service and really quick delivery. The products were wrapped beautifully and it felt special to receive. The perfume is gorgeous too.
1 October 2024
Reply from Candles & Oud
Thank you for sharing your positive feedback. We truly appreciate your support
Reply from Candles & Oud
Thank you for the great feedback. We appreciate your support.
I loved the customer service and the…
I loved the customer service and the amazing products here
28 September 2024
Unprompted review
Reply from Candles & Oud
Thank you for your great review. We truly appreciate your support.
Reply from Candles & Oud
Thank you so much for your positive review.
Reply from Candles & Oud
Thank you for such a great review.
Shamilah was a lovely young lady and…
Shamilah was a lovely young lady and very helpful and honest. Would definitely recommend going back to her, gave us a second honest opinion about our preferences.
26 September 2024
Unprompted review
Reply from Candles & Oud
Thank you so much for your great review. We appreciate your support.
Reply from Candles & Oud
Thank you for your positive feedback.
Reply from Candles & Oud
Thank you for your great review.
Karina was very helpful and friendly
Karina was very helpful and friendly. Gave us the greatness experience ever. Definitely will come back in the future!!!!!
17 September 2024
Unprompted review
Reply from Candles & Oud
Thank you for sharing your positive feedback, we look forward to serve you again.
Shamaila was the best!!
Shamaila was the best!!! She gave us all her time and effort and gave us great deals.
Hamza was also really nice too :)))
17 September 2024
Unprompted review
Reply from Candles & Oud
Thank you for sharing your positive feedback.
Reply from Candles & Oud
Thank you!
The staff member was very helpful and…
The staff member was very helpful and she knew her items.
13 September 2024
Unprompted review
Reply from Candles & Oud
Thank you for your positive feedback!
Great customer service
Great customer service! Very friendly staff and explained the products well.
13 September 2024
Unprompted review
Reply from Candles & Oud
We appreciate your positive feedback!
Reply from Candles & Oud
We appreciate your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.