CaminoWays.com Reviews 

784
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the trip itineraries are exceptionally well organized and stress free. Travelers enthusiastically praise the seamless luggage transfers, helpful guides, and comfortable, clean accommodations throughout the route. Some reviewers were not happy with specific accommodations located far away from the main trail or town centers. A few other people also felt that certain properties lacked adequate cleanliness, while others encountered issues with poor food standards or unhelpful staff. Additionally, a small group of consumers reported occasional problems regarding mismanaged luggage logistics or unexpected itinerary changes.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth logistics and reliable luggage transfers that made... See more

Location

Customers consistently note ambiguous experiences with location, as opinions on where they stayed vary widely... See more

User experience

Users describe positive interactions with user experience, highlighting how reliable planning and seamless... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members and tour guides as... See more

Quality

People report positive experiences with quality, highlighting that the accommodation was generally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose to have Camino Ways book our accommodations and to transfer our luggage. So glad we did! Excellent accommodations- although some outside of town, was well worth it! - and our luggage was alwa... See more

Company replied

Rated 5 out of 5 stars

All well organised no issues. One thing to note - walk was harder than anticipated and just as well we were fit before starting! 27k sometimes on very hilly terrain in temperatures reaching 30C and... See more

Company replied

Rated 5 out of 5 stars

My partner and I are not good at planning things together. Add in the last minute nature of our trip (1 month before departure), and the realization that we would be booking >10 different hotels in >... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Camino Ways. The hotels they booked us in were all good. The last hotel in Baiona was fabulous. It was a mystery. We left our luggage each day and it arrived at our nex... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.

Your Camino, in safe hands

Written by the company

Walk the Camino with confidence
For over 15 years, we’ve helped pilgrims enjoy the Camino with carefully selected accommodation, luggage transfers and support throughout their journey.

Support throughout your Camino

We’re here when you need us

We’re here when you need us
From the moment you book until you finish your journey, our team is here to support you. If something unexpected happens along the way, you can contact our 24/7 emergency support team for help.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

784 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(784)

354 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great information provided beforehand…

Great information provided beforehand by your staff, excellent accommodation and meals (apart from the first hotel). Met some lovely people on the Way - what more could you want 😁

16 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you, Julie! Meeting good people on the Way really is the heart of it 😊 Delighted the pre-departure information and most of the accommodation and meals hit the mark — and sorry the first hotel didn't. If you can let us know which one, we'll pass it straight to the team who review our accommodation. Buen Camino!

Rated 5 out of 5 stars

My husband and I had a wonderful…

My husband and I had a wonderful experience on our very first Camino thanks to our rep who listened carefully to what we wanted and then planned an incredible trip including stopovers at just the right time. Our accommodations were exceptional and everything including the pickup from the airport was just as promised. We look forward to planning our next Camino in much the same way. Thank you Camino Ways!

18 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thanks so much! A first Camino is special and we're delighted yours lived up to it. Getting the stage lengths and stopovers right makes all the difference. Whenever you're ready for the next one, we'd be thrilled to plan it with you.

Rated 3 out of 5 stars

Not as good

This was the second time I have used Camino Ways. I would not recommend them – I found the process of booking impersonal compared to the first time, and the communication – except when luggage went missing – was inadequate.

26 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Dear Mark,

Thank you for taking the time to write this and we're sorry your second Camino didn't live up to the first.

When someone books for a second time we sometimes assume they need less guidance because they already know how it works but that shouldn't mean hearing from us less often and we're sorry that's how it felt.

We're glad we were quick to act when your luggage went missing, but that shouldn't be the only point where the communication stands out. Being in touch throughout is what we aim for and we didn't manage it here.

Thank you for trusting us twice, we're sorry we didn't make more of it.

Rated 5 out of 5 stars

Responsive Service!

The sales and booking teams are all very responsive and explain options well.

6 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Short and specific, so the reply matches:

Option 1

Thank you, Andy! Being quick to respond and clear about the options is something our sales and booking teams work hard at, so it's great to see that recognised. We'll pass your comments on to them. Happy walking!

Option 2

Thanks Andy! There are a lot of routes and stage combinations to weigh up, so we'd rather take the time to explain them properly than rush anyone into a booking. Lovely to hear that came across!

Rated 5 out of 5 stars

Very pleased!

We were very pleased with our CaminoWays experience. They planned all our lodging and transferred our luggage daily. We stayed in a variety of accomodations which we enjoyed. Some nights dinner was included. The pilgrim dinners were our favorite. And our luggage showed up every day! It was like magic!

26 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

What a lovely revieq, thanks! The daily luggage transfers do feel like magic when they work and that's exactly the idea: you walk, and everything else quietly happens around you. We're also delighted the mix of accommodation worked well for you & that the pilgrim dinners were the highlight. Whenever you fancy another route, we'd love to help!

Rated 5 out of 5 stars

Prompt replies when booking Camino and…

Prompt replies when booking Camino and always helpful each step of the journey if we encountered a need to make contact.

25 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thanks! Being easy to reach is just as important once you're on the trail as it is at the booking stage, so we're glad our team was there when you needed them. Wishing you many more miles ahead!

Rated 4 out of 5 stars

Well organised camino

Good accommodation, very accurate info about the days walking, distances were virtually spot on.
Baggage transfers worked very well.

9 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you Stan! Getting the daily distances right matters more than people expect. We're glad our notes held up on the ground, and that the accommodation and baggage transfers did their job too. Happy walking!

Rated 5 out of 5 stars

The Camino Ways team did an outstanding job!

The Camino Ways team did an outstanding job preparing me for my pilgrimage. My journey started when I watched the movie The Way for the 3rd time, as it was clear that I was called to walk the Camino. There was also no doubt that I needed to walk the Frances route. I began my research immediately after I the conclusion of the movie in December of 2024 and my search engine had your website as a top ranking. I began with your homepage and was immediately drawn deeper into the immense vault of information you offer the website visitor. I visited other tour-related websites, and none compared to the breadth an depth of the information you provide.



After a few months of pre-planning, I emailed your team with a list (a big list) of questions and scheduled a call to review. The one-on-one was extremely helpful in understanding the scope of walking 480 miles on the Camino. I must say that I never felt like I was being sold and never felt rushed to decide and pull the proverbial trigger on Camino Ways.



I locked in your service the week of thanksgiving 2025 and proceeded to make arrangements for flights. Once my flights were confirmed, the plan began to take shape. Although I had a few more questions regarding “rest days” and airport transfers, my emails were always responded to promptly and thoroughly.



The day of walking my Camino was July 4th, 2026. The airport transfer was seamless. The hotels were always clean, and their staff was always accommodating. After the first week I began my walk before many of the hotels served breakfast, so the hotels (bed and breakfast) offered a “picnic” that was made for me and available prior to me leaving the hotel in the morning. One hotel did forget but sent me an email first thing in the morning apologizing for the mistake and tied a bag of goodies to my luggage for delivery that afternoon. Amazing! Luggage transfers were seamless and almost always arrived at my hotel prior to me checking in.



The online planner/ portal worked seamlessly and was a huge help during my pilgrimage. Camino Ways offers a “white glove” 5-star service and I highly recommend them. They were generous with their time, always accommodating, and patient with me as a infrequent international traveler. Excellent job!

A big thank you for making my Camino de Santiago Frances an incredible experience!

18 August 2026
CaminoWays.com logo

Reply from CaminoWays.com

Glen, thank you for such a generous and detailed review! We've shared it with the team. From a third viewing of The Way to 480 miles on the Francés is quite a journey, and we're proud to have been part of it. We're especially glad the research on our site served you well, that you never felt rushed into deciding and that the details all held up on the ground. Congratulations on your pilgrimage. Buen Camino!

Rated 5 out of 5 stars

Hotel arrangements along the Portuguese…

Hotel arrangements along the Portuguese coastal camino route + extension to Muxia were reliable and met expectations. We appreciated that our hotel locations were on or near the walking route as we requested so we could more fully experience our progression towards Santiago and Muxia.

7 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thanks Heidi! Placing hotels on or close to the route makes a real difference to how a Camino feels, the sense of moving steadily towards Santiago rather than being shuttled off it each evening. We're glad we could arrange that for you and that the Coastal Portuguese and the Muxía extension delivered. Buen Camino!

Rated 5 out of 5 stars

From initial enquiry to location of…

From initial enquiry to location of accommodation and meals all arrangements by Camino Ways were excellent. We are a group of 23 so wasn't easy to organise accommodation but all was done seamlessly by Jeremy and his team.

16 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you for this lovely review. Groups of your size are genuinely one of the trickier things we arrange: availability along the route is limited and keeping everyone together while staying close to the path takes a fair bit of behind-the-scenes work. We're really glad it felt effortless from your side. We'll pass your kind words on to Jeremy and the team, and we'd be delighted to help if the group fancies another Camino. Buen Camino!

Rated 5 out of 5 stars

Our second trip with Camino Ways and…

Our second trip with Camino Ways and again an excellent experience. Great hotels and NO problems tThank you once gain

25 August 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you Margaret! A second trip means a great deal to us. Delighted the hotels were great and everything ran without a hitch again. Here's hoping there's a third. Buen Camino!

Rated 5 out of 5 stars

The organisation by Caminoways was…

The organisation by Caminoways was exceptional, it made the whole planning process very simple.

8 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you Gerry! Taking the complexity out of the planning is the whole idea, you decide where you want to walk, we handle the rest. Delighted it felt that simple. Buen Camino!

Rated 5 out of 5 stars

via Francigena (last stage to Rome)

We walked the via Francigena (last stage to Rome) in June 2026, and we were satisfied with the arrangements made by CaminoWays. Transportation to and from the airport, hotels/B&B’s, and the daily transfer of our luggage. Everything was handled as promised. All we had to worry about was the hike itself!

12 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you William! The final stage into Rome is a special one, and it deserves the same careful arrangements as any Camino. Delighted it went to plan and congratulations on reaching St Peter's!

Rated 2 out of 5 stars

I had a great experience prior with…

I had a great experience prior with Camino Ways prior to the Camino, but overall found the rooms we were in to be less than clean fairly regularly, especially our place in Santiago. The front desk staff there was rude and left other guests locked out before stated check in times. I was also disappointed when a change in accommodations earlier in the trip was not communicated. Even a brief text would have been helpful. I brings groups on the Camino each year and would not use Camino Ways again after this experience.

21 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you for sharing your feedback Jen. We’re really sorry to hear that this experience fell short of what you had expected, especially after having a positive experience with us previously.

We’re particularly sorry about the issues you experienced with the cleanliness of the accommodation, the welcome in Santiago and the lack of communication when your accommodation was changed. We completely understand how frustrating it must have been, and we agree that a simple message about the change would have made a big difference.

We’re also disappointed to hear that, as someone who brings groups to the Camino each year, this experience has left you feeling that you would not travel with us again. We truly value the trust of returning customers and group organisers, and we’re sorry we let you down on this occasion.

Your feedback is very important to us and will be shared with the relevant teams so we can learn from what happened and improve.

Rated 5 out of 5 stars

The arrangements made by Caminoways all…

The arrangements made by Caminoways all worked well. The hotels were great choices and great experiences! No issues with transfers and luggage. Recommended!

1 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thanks Ruben! We're picky about the places we send people to so it's great to hear they landed that way for you. Thanks for the recommendation. Buen Camino!

Rated 5 out of 5 stars

Service and Support Very Good!

Hotels were just as described, well located and met or exceeded expectations. Luggage transfer service was reliable and efficient. Booking was clear and customer service great. Thank you. This was our third trip with CamonoWays.

16 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thanks Denise! Three Caminos with us is something we don't take for granted, thank you for coming back. Delighted the hotels lived up to their descriptions, the luggage transfers ran like clockwork and the booking process was clear throughout. Here's to a fourth!

Rated 4 out of 5 stars

Lisbon

Pretty good coordination with luggage and hotels. Some hotels were better than others (as expected). But some walks were very long and some we very short. The balance could improve

14 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you Tom and thank you for the honest feedback. You're right that stage lengths on the Portuguese from Lisbon can be uneven; accommodation along that section is sparse in places, which sometimes forces a long day followed by a short one. That's an explanation rather than an excuse, though, and it's something we keep working on.

Glad the coordination of luggage and hotels worked well for you. If you'd like to send us the stages that felt most out of balance, we'd genuinely welcome it.

Rated 3 out of 5 stars

Not as clear as what it needs to be for first timers

Camino Ways offered a well planned roster that brought us from our starting point to our destination.
Being our first time, there are some things we would do differently. We booked with the understanding that we were getting bed, breakfast and evening meal. This was not the case in all venues. Nor did we have the same standard at every venue.
We were not aware of some of the changes until we went on the camino. We were pleasantly surprised to arrive at our first hotel and find that we were booked into the Spa, this was a very welcome treat.
It was only later that we realised that this was probably to make up for lesser accommodations along the way.
I think that when Camino ways knows there are going to be changes, hiding this among all the emails that come in, is not good enough, there needs to be a call to say, listen we have had to downgrade and there won't be a meal at.., or accommodations are not going to be the same in ....
We also had night time road works for two nights which kept us awake. We luckily had no walking after the first night of no sleep because we had planned a break. But when we contacted Camino Ways, they did nothing to accommodate us for the second night, or compensate for what we were experiencing at the time. This was disappointing. While they claim the did not know about the issue in advance, I would wonder that the hotels didn't know in advance given these are major road works in small towns.
Some of our accommodations were quite a bit off the Camino Way, adding to an already very long day and this would impact two days. These are things that really need to be clearer in the booking and planning tool while one is planning the event, and not something that one needs to go away and research independently through the booking process.
I think apps like Camino Ways could do more to make the event easier and more informative for new walkers like we were.

31 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Nuala, thank you for taking the time to write this in such detail and we are sorry your first Camino came with these frustrations.

On the road works at Caldas de Reis: those weren't flagged to us or to the hotel in advance and we're sorry they disturbed your stay.

On the meals and the locations, I'd like to clarify rather than defend. Half board is included where dining options are limited — on your route that was Arcade, Caldas de Reis and Padrón — and deliberately left open in Vigo, Pontevedra and Santiago, where there is a lot of good local food to choose from and reception can point you to it. This information is disclosed in the quote before the client makes the deposit payment.

The Country Cottage Collection also includes rural houses, some of which sit slightly off the main stage and we always provide transfers so your walking distance isn't affected.

Both are set out in the quote and travel documents, so these weren't changes made along the way but if that wasn't clear enough to you at the planning stage, then it isn't clear enough and making it more visible for first-time walkers is fair feedback we're taking on.

Thank you again for the honesty. We hope this first Camino won't be your last.

Rated 5 out of 5 stars

Wonderful hotels

Wonderful hotels, so well organized!!

5 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you so much! Lovely hotels and an itinerary that runs itself — that's exactly what we're aiming for. Buen Camino, and we hope to plan your next one!

Rated 2 out of 5 stars

They sell you one service

They sell you one service, but deliver you something not as good, and by the time you find out you are alone on the walk.

25 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you for the feedback and we're sorry your experience didn't live up to what you were expecting — that's not the standard we work to. We'd like to understand exactly where things fell short, so we've reached out to you directly by email. If you can tell us which parts of the trip didn't match what was booked, we'll look into it properly and come back to you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look