Cam Cam Copenhagen Reviews 

256
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I’ve placed an order directly at Cam Cam Copenhagen unfortunately it was broken when I received the order so I contacted customer service and filled in a claim form on the website but they’re ghosting... See more

Company replied

Rated 1 out of 5 stars

Bought an item that broke very quickly, it was a musical peacock pull string thing, the stitching came undone and the pull cord stopped working. Sent probably 15 emails and Instagram messages before I... See more

Company replied

Rated 4 out of 5 stars

UPDATE: We are happy with the solution offered so all good. We just ordered some doll clothes for our daughter for Xmas and they all came used and dirty (various thick yellow unmistakable s... See more

Company replied

Rated 5 out of 5 stars

I have ordered online some staff and it was very easy to shop- website very user friendly, pictures of products nice and clear. But I didnt know that my order is coming in 2 different packages, so whe... See more

Company replied

Company details

  1. Baby Store

Written by the company

Vores historie begyndte i 2012 – ikke bare som et brand, men som en passion. En passion for tidløst design, poetiske detaljer og de små, betydningsfulde øjeblikke, der former barndommens fortælling. Cam Cam Copenhagen blev grundlagt af arkitekt Sara Giese Camre med inspiration fra hendes eget møde med moderskabet og lysten til at skabe det, hun selv manglende dengang; smukt, økologisk babyudstyr, der både er funktionelt, holdbart og passer harmonisk ind i hjemmet. Fra vores studio i København designer vi med både hjerte og hånd. Vi forener skandinavisk enkelhed med en følelse af varme og nærvær og tror på, at de ting, vi omgiver os med, er med til at forme de minder, vi bærer med os. Fra hviskede godnathistorier og grin i badet til små hænder, der krammer noget blødt midt i hverdagens kærlige kaos. Vi skaber med omtanke, ikke i overflod. Vores kollektioner er lavet til at blive elsket og givet videre – ikke bare brugt og skiftet ud. Hvert print tegnes i hånden, og hvert design er skabt til at blive en naturlig del af familiens liv. Igen og igen, år efter år.


Contact info

2.2

Poor

TrustScore 2 out of 5

256 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(256)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quality

Good quality, worthy price

29 November 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Hi there.

Thank you for your nice review - it means a lot to us.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Great products

Great products, superior quality. Got great customer service as well. Very happy with my purchase.

26 November 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Laufey.

Thank you so much. It is much appreciated.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

High quality products and good customer service.

I have a babynest and a changing pillow from Cam Cam and I can't recommend it enough. Still using the changing pillow after 2 years. Incredibly durable products and really good customer service.

26 November 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Daer Júlíana.

Thank you so much for your review. We are so happy to hear that you are still using our products after two years.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Very good

Very good, quality products

23 November 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Thanks, Frosina. We're delighted to hear.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

lovely design meets high quality

Great website, especially the gift section is always very useful :) love the design and material, it definitely stands out from the crowd.... plus, I have never had any problem with order/delivery/service, can only recommend :)

22 November 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Miroslava.

Thank you for your nice words - We are so happy to hear that you love the designs and smooth deliveries.
Wishing you a lovely day.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Great quality!

I love their products. The bed linens is such good quality, also the furniture is so beautiful. Delivery is also really fast, usually only 2 days.

10 November 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Hi Anna.

Thank you - we are so happy to hear that.
Wishing you a lovely day.

kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Great quality & fast delivery

Great quality, especially the towels, and super fast delivery! Will def come back soon for more products 🙌🏻

19 August 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Olivia.

Thank you very much for your review. We are so happy to hear that.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Lovely Experience

The website is beautiful, seeing all the pretty pictures makes choosing products so much easier!

The products are good quality and unique to everything else on the market.

4 June 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Wera.

Thank you for your review. We are so happy to hear that.
Have a lovely day.

Cam Cam Copenhagen.

Rated 5 out of 5 stars

Online shopping- nice shopping

I have ordered online some staff and it was very easy to shop- website very user friendly, pictures of products nice and clear. But I didnt know that my order is coming in 2 different packages, so when I have asked customer service where is the second package, nobody replied. Overal it was nice and I recommend to shop.

1 June 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Nadina.

Thank you for your review. We are happy to hear that the webshop was easy to maneuver. We'll check up on the hiccups in communication at customer service.
Have a good day.

Rated 1 out of 5 stars

Enjoy getting ignored!

Bought an item that broke very quickly, it was a musical peacock pull string thing, the stitching came undone and the pull cord stopped working. Sent probably 15 emails and Instagram messages before I got a reply THREE MONTHS after the first one saying they'd replied but I had never emailed back - spoiler, they didn't reply. Said they'd sent me a replacement item but that was in March and it's now the end of May. 2 month delivery time seems unreasonable in 2021 it's not coming via pigeon. Honestly a joke, not worth the money, the hassle or the ignorance of customer service who just chin people off. Not the only one looking at these reviews!!

21 May 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Liberty.

Thank you for your review. We are sorry to hear that the replacement product has not been delivered to you. Normally it takes up to five working days for a product to be delivered, so we wish that you had contacted us via e-mail earlier, so we could have chased the parcel for you.
Writing to us by e-mail is usually much faster than via our social media channels. We can see that we have had some correspondence earlier but maybe our e-mails ended up in the spam folder?

However, we will reply to your e-mail regarding this shortly and make sure that you of course get a proper replacement for the default product you received.
We wish you a lovely day.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Love the Fiori pattern, great sized products and a practical bathrobe!

I ordered the Fiori nappy bag with matching changing mat, toiletry bag and child's backpack. I also got a dressing gown. There was a problem with the stitching of the lining in the nappy bag which they immediately sorted with a replacement.
The changing mat is so cute and folds much smaller and tidier than my previous portable changing mat. Feels nice and sturdy.
My 20month old also loves the backpack. Its a great little size for her to carry and fit her things for nursery. We also love the dressing gown has poppers down the front and not just the cord, so its super snuggly and practical to put on after bath time.
The toiletry bag is surprisingly spacious with a detachable pocket inside.
I got the Fiori nappy bag as I thought the design would be useful for use not only as a nappy bag. It's got loads of room inside and I cant wait to use it for a weekend bag.

14 May 2021
Unprompted review
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Reply from Cam Cam Copenhagen

Dear Perry.

Thank you for your review. We are so pleased to hear that you are happy with the products that you received and also that the issue with the bag was solved quickly. We love the idea of using the changing bag as a weekend bag too.
Wishing you a lovely day.

Kind regards,
Cam cam Copenhagen.

Rated 1 out of 5 stars

A month and a half and i have no parcel

I ordered my parcel on 28/2-2021, today is 16/4-2021 and i have yet to receive my parcel. 15/3-2021 i contacted Cam Cam by email and asked of the whereabouts of my parcel, they told me it was on its way. 23/3 i checked my tracking number and saw that my parcel had been returned to sender. I never received a message that my parcel was ready for pickup though, so i contacted Cam Cam again. 24/3-2021 they told me that they had made a mistake with my address, and that i would receive it shortly. 6/4-2021 i wrote them again and asked them where my parcel were, and now they tell me, that my package had been sent back to Holland and, as soon as they receive it there, it will be sent to me again. Given that Cam Cam made the mistakes and not me, i do not understand why i have to wait for the package to be sent back to Holland, why not just send me a new parcel, so that i could have it as soon as possible? Today is the 16/4-2021 and the parcel that i wanted to give three weeks after purchasing it has yet to arrive. The communication has been polite, but not apologetic.

Today is the 26/4-2021 and my parcel is STILL missing. Furthermore the "service" people via. email are not answering my questions. I have asked for a tracking number several times, i have asked how i will be compensated for the delay, and i have asked where my parcel is. The only response i get, is that it has now arrived in Holland, and will be sent back to me shortly. This is so disrespectful. The least you can do, is to answer the customers questions.

NEVER BUY HERE!

16 April 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Julie.

Thanks for your review. We can see that your parcel was delivered to you a few days after this. I hope you are happy with the products despite the delivery issues.

We are sorry to hear that it has been such a lengthy process for you to receive your order. Our procedure is such that if you do not collect the parcel from the parcel shop within 10 or so working days, it will be returned to us and the order will be cancelled. Normally you would receive a notification that your parcel is ready for collection but for some reason this has not happened. We are in talks with the warehouse and the transporter in order to improve the service.

In this case, the process has been extremely slow and we are sorry about that. We can see that our colleague was in touch with you late last week and offered a good solution to the problem.

We wish you a good day.

Kind regards,
Cam Cam Copenhagen.

Rated 1 out of 5 stars

I'm so disappointed with the Cam Cam…

I'm so disappointed with the Cam Cam changing mat I purchased. It is very impractical for a changing mat - it says it is water repellent but I would disagree. The changing mat is actually pretty poor quality - the stitching started to pull after the first few weeks of using and the underneath is stained with urine where it has soaked through - in spite of me immediately wiping if an accident happens. Very overpriced. I am now having to throw away this product.

27 March 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Esther.

Thank you for your review. We are sorry to hear that there is an issue with the changing mat.
You are welcome to contact our claims department with your claim for the product. They will happily assist you.
Wishing you a good day.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Love the products

Love the product and the amazing quality. Quick delivery and a great service.

26 February 2021
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Antonio.

Thank you for the review - we are so happy to hear this.

Kind regards,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Highly recommend

My experience with Cam Cam was easy, quick and I love love love the duvet and bedding that I purchased! I highly recommend.

15 June 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Marianne.

Thank you - so pleased to hear that you love the duvet and bedding:)

Sincerely,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Best quality and cutest baby products

I would totally recommend Cam Cam Copenhagen, especially their textile products as they are very resistant, enduring multiple wash without loosing softness, and they come in the cutest prints.
Their furniture, particularly the baby bed and the changing table, are highly practical without compromising on design - totally worth the extra buck.

15 June 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Gloria.

Thank you for your review.
We are very pleased to hear that you are happy with the textile producs.

Wishing you a lovely day.

Sincerely,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Super quality

The quality of the fabric is really good and totally worth it. Me and my girlfriend are super happy for all our CamCam products and i would definitely recommend them even though cheaper alternatives exist.

15 June 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Hi there.

Thank you for your review. We are so happy to hear this:).

Sincerely,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Love this company

Love this company! Beautiful products and fast delivery.

9 June 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Hi Mette.

Thank you for the nice review. It is much appreciated.

Sincerely,

Cam Cam Copenhagen

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