I have been very happy with my on-line purchases from Cambria Bike. I have only had one minor issue with something that had fallen out of stock after my order. Their servce was awesome because they a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cardboard box it came in was smashed on the side and had been taped up. I had to leave the office and meet the delivery driver down the road because he arrived in a semi that might fit through... See more
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The online ordering was straight forward. Product selection contained plenty of options. Shipping was timely. I had one mix up, one chainring was incorrect, but that was operator error, I ordered the... See more
Company replied
Everyone I've interacted with at CBO has been super helpful. My last visit was to get help getting a replacement crankset that I broke (from a bike I didn't even purchase from CBO). They managed the... See more
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Company details
Written by the company
At Cambria Bike we are passionate about sports, cycling and healthy living. We pride ourselves on the quality of the products we sell, speed of delivery and first-class customer service. Our mission is to “Sell the world’s coolest bikes from the best place on Earth”.
Contact info
Commerce Way 1645, 93446, Paso Robles, United Kingdom
- Sales@cambriabike.com
- cambriabike.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Cambria Bike
Hi Denese, thank you for the feedback! We’re so glad to hear your order was accurate and arrived right on time. We know how important it is to get the exact gear you need without any delays, so it's wonderful to know we hit the mark for you. We appreciate the support and the 5-star rating!
Reply from Cambria Bike
Hi Linda, thank you so much for the wonderful feedback! We are thrilled to hear that the sizing advice hit the mark and that you love your new shoes. Finding the perfect fit in cycling footwear can definitely be a challenge, so we take a lot of pride in helping riders get it right the first time. Glad to hear they arrived quickly, too—enjoy the new kicks on your next ride!
Everything that’s on sale is always too…
Everything that’s on sale is always too small or too large.
24 April 2026
Reply from Cambria Bike
Hi Kristian, thank you for your feedback, and we completely understand the frustration. It’s the classic 'clearance paradox'—the most common sizes often sell out at retail price, leaving only the smallest and largest sizes behind on the sale rack. We are constantly working to improve our inventory forecasting so we have a better spread of sizes available during sales. If there’s a specific item or size you’re hunted down, please reach out to us at sales@cambriabike.com and we’d be happy to see if we can find a deal or an alternative for you."
Fast assembly, fast shipping, great bike protection
Great communication from the company on my new Santa Cruz downhill bike. Assembly was fast and so was shipping. I also appreciate the way the bike was packaged and shipped. It was extremely secure with no scratches or damage even to the exterior of the box. The way the bike was wrapped and surrounded in bubble wrap was an improvement over other companies because it was very easy to unwrap the bike and remove from the box. I recommend your company for all mountain bike products, especially bike builds. Thank you.
30 April 2026
Reply from Cambria Bike
Hi JT, thank you so much for the detailed review! We’re thrilled to hear your new Santa Cruz arrived in pristine condition. Our build team takes a lot of pride in our custom packaging process to ensure that even the longest travel downhill bikes are completely secure and a breeze to unwrap. We appreciate the shout-out for our assembly and shipping speed—now get that rig out on the trails! Happy riding from all of us.
super helpful support
Everyone I've interacted with at CBO has been super helpful. My last visit was to get help getting a replacement crankset that I broke (from a bike I didn't even purchase from CBO). They managed the replacement of the crankset with FSA for no charge (under warranty) and had the new one to me in a week. They're a great example of why we need to continue supporting our local bike shops!
24 April 2026
Reply from Cambria Bike
Hi Dan! Thank you so much for the stellar review. Going to bat for riders with manufacturers like FSA is exactly what we love to do, regardless of where the bike was originally purchased. We're all part of the same cycling community, and our goal is simply to keep you rolling. We’re thrilled we could get that new crankset sorted out for you under warranty so quickly. Thanks for the shout-out, and we'll see you at the shop before your next big ride!
Reply from Cambria Bike
Hi Kurt, thank you for the feedback! We’re thrilled to hear you’re happy with the brand-name gear and the pricing. We work hard to curate the best quality products in the industry while keeping them accessible for every rider. Glad to hear the delivery time hit the mark, too! We appreciate the support and the 5-star rating.
Good Customer Service
Excellent communication regarding a very minor issue I had. Recieved prompt response via email, and my project turned out just fine without having to return or order additional parts. Will buy again.
29 April 2026
Reply from Cambria Bike
Hi Benjamin, thank you so much for the feedback! We’re thrilled to hear that our team could help you resolve that minor issue quickly. Our goal is always to get you back to your project as efficiently as possible, so it’s great to know everything turned out just fine. We appreciate the support and look forward to helping you with your next build!
Reply from Cambria Bike
Hi there, thank you for the feedback! We’re thrilled to hear that the item description helped you find exactly what you needed and that your order arrived at lightning speed. We know that when you're ready to ride, you don't want to be waiting on gear. We appreciate the support and the 5-star rating!
Very easy shopping and quick delivery
Very easy shopping and quick delivery. The products are always as expected.
30 April 2026
Reply from Cambria Bike
Hi Val, thank you so much for the feedback! We’re thrilled to hear that your shopping experience was easy and that your gear arrived quickly. Hearing that our products are consistently what you expect is the best compliment we can get. We appreciate the continued support and look forward to helping you with your next order!
DO NOT BUY FROM THIS BUSINESS!
Do not buy from this business! They will try to steal from you.
Ordered a simple part. They shipped me something different. Not a big deal! A qwick email to them asking to return it, i was directed towards there website to submit a ticket, fine. Did that, they said i can return it, but would need to pay the shipping to return the incorrect item, which clearly wasnt what i ordered.
This continued for multiple emails. The last being from a Jeff, s. Told me that i was indeed sent, what i ordered, even after sending him pictures of what i ordered (from there website) and also a picture of what i was sent.
Clearly a misunderstanding that should have been handled professionally. Unfortunately it was not. And i was told i would need to purchase the shipping, to send back the item i did not order.
I was instead, offered a "discounted shipping label" since i was a first time customer.
As a business person myself, this is unacceptable.
There website seemed professional and i didnt think twice about ordering the part i was looking for. I was wrong.
After the emails back and forth without a fair resolution, i went online and began searching there reviews.
I wasnt at all surprised to see many other similar experiences with this business. Transactions with other unsatisfied customers whom only received criticizing responses indicating the customers were wrong, and that cambria bike, did all they could.
I hope my review will save some customers the headach of being taken advantage of by this business.
UPDATE:
Thank you for the kind response. Its appreciated!
Unfortunately thats not the response that was given when the same review was listed with google.
Here is that response: "Cambria Bicycle Outfitter (Owner' a day ago
We are a very legitimate retailer who has been in business for 40 vears. This customer bought an item which we have sold to customers over 150 times with zero previous disputes over the accuracy of our listing or their satisfaction with the item. We took this customer's initial complaint very seriously and took new photos and measurements to ensure that the listing was correct and the customer had received the item he was sold The customer has been fully refunded and can keep the item"
And, the customer, was actually not, refunded. He went to his financial institution and filed a complaint, which resulted in a refund.
Again, i hope this helps some future consumer's not get taken advantage of by this business.
12 May 2026
Unprompted review
Reply from Cambria Bike
Isaac, we hear you loud and clear and we are incredibly sorry for the frustration. This is not how we intend to do business. It appears our team made a mistake in identifying the part and compounded it by not providing a prepaid label for our error. We are currently overhauling our support training to ensure 'Jeff' and the rest of the team handle these situations with the fairness you deserve. We will be reaching out to you directly to provide a full resolution at no cost to you.
Excellent experience
The online ordering was straight forward. Product selection contained plenty of options. Shipping was timely.
I had one mix up, one chainring was incorrect, but that was operator error, I ordered the wrong ring, which I have yet to mail back, but I don’t expect and issues returning it.
21 April 2026
Reply from Cambria Bike
Hi Zach, thank you for the fantastic feedback! We’re glad to hear the ordering process and our selection of gear hit the mark for you. Don’t worry about the mix-up with the chainring—we know how tricky compatibility can be! When you're ready to send it back, our team will make the return process as smooth as possible for you. We appreciate the support and look forward to helping you get that drivetrain dialed in!
Reply from Cambria Bike
Hi Kyle, thank you for the feedback! We know that a great price and fast shipping are important, but having a solid return policy is what gives riders the confidence to shop with us. We’re glad we could hit all the marks for you. We appreciate the support and look forward to helping you with your next project!
Missing a bolt to my stem
Missing a bolt to my stem, ?.The Handle Bars!!!, so sad about it
23 April 2026
Reply from Cambria Bike
Hi Brian, I am incredibly sorry to hear about the missing stem bolt. Safety is our absolute priority, and we hate that this has kept you off the road. I have already sent an email to you at gotmyblankets@gmail.com to get this sorted out immediately. We’ll make sure you get the correct hardware right away so you can get those handlebars secured and start riding. Thank you for your patience while we fix this!
Reply from Cambria Bike
Hi Ely, thank you so much for the kind words! We’re thrilled to hear that everything was perfect with your order. Our team works hard to make sure every rider has a seamless experience, and feedback like yours makes it all worth it. We appreciate the support and the 5-star rating—thanks a lot, and happy riding! 👍
Reply from Cambria Bike
Hi Jasmine, thank you so much for the feedback! We know that when you're ready to ride, you want your gear as soon as possible, so we make fast shipping a top priority. We're thrilled to hear you're happy with the service you received. We appreciate the support and the 5-star rating—happy riding!
Arrived when they said it would
Arrived when they said it would, box got a little beat up but in the middle of moving so didn’t get any time to open up to take a look on inside… but over all excellent experience!
29 April 2026
Reply from Cambria Bike
Hi David, thank you for the feedback! We’re glad to hear your order arrived on time, but we’re sorry to hear the box took a bit of a beating in transit. Good luck with the move! Once you have a chance to unpack, please give the gear a look-over—if anything isn't 100% perfect, just let us know and we’ll make it right. We appreciate the support and the 5-star rating!
Customer service :(
The Helmet we ordered was too big(that’s a me issue). I requested a return which went smoothly until I sent the item back. Emailed 2 times, called 1 time to see if I could get a status update for an exchange. Crickets. No communication from the company:( still waiting and it’s been a month. No refund, no product, and a really bummed kid.
7 April 2026
Reply from Cambria Bike
Hi Kara, I am so incredibly sorry for the silence and the frustration this caused you and your child. A month is far too long to wait, and there is no excuse for the lack of communication while we navigate our recent relaunch. I’m glad we were able to connect and get your full refund processed yesterday. We are working hard to ensure our response times catch up to our standards so this doesn't happen again. We’d love the chance to get your kid back on the bike in the future—thank you for your patience with us.
Great buying experience
Great buying experience. The item was exactly as described, and the turnaround was very quick and free. Pricing was very competitive. Could not ask for more of a seller. Thank you
29 April 2026
Reply from Cambria Bike
Hi there, thank you so much for the detailed feedback! We’re thrilled to hear that we hit the mark on pricing, accuracy, and speed for you. Providing a 'couldn't ask for more' experience is exactly what we strive for with every rider. We truly appreciate the support and look forward to helping you with your next project!
Reply from Cambria Bike
Hi Brian, thank you for the feedback! We’re thrilled to hear you’re happy with your new brakes and the price. Reliability is everything when it comes to stopping power, so we’re glad we could help you get a great set. We truly appreciate the support and look forward to seeing you back at the shop for your next upgrade!
Reply from Cambria Bike
Hi Tom, thank you for the feedback! We know that getting your gear at a fair price and on your bike as quickly as possible is the goal, so we make both a top priority. We’re thrilled to hear we hit the mark for you. We appreciate the support and the 5-star rating—happy riding!
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