Customer service was excellent, respectful, prompt and very easy to communicate with. This Thera pillow is well made & light weight, easy to store w included bag. I have pretty severe neck issu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought this as a replacement for the rice bags I heat in my microwave. I’m disappointed on two counts 1) when I charge it it runs for one session and then the power is shot and I need to recharge (h... See more
Company replied
I had an issue, operator error🤣but i thought my product quit working. I was going through a very rough couple of days and sent multiple emails. Ugh. Mahriel was fantastic with patience and valu... See more
Company replied
I love this product. I have had immediate relief of tension pressure stiffness in my neck. At first I wasn’t aware I had to fully charge for four full hours so I wrote to customer service. A ticket w... See more
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Company details
Written by the company
CALLIXE is dedicated to enhancing the well-being of every individual by providing natural solutions to chronic pain. Our products offer immediate posture improvement, back & neck pain relief, and natural joint pain relaxation. Our goal is to support your journey to a healthy, pain-free life.
Contact info
330 N Brand Blvd, STE 700, 91203, Glendale, United States
- +1 (856) 245-2186
- support@callixe.com
- callixe.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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I couldn’t ask for anything more!
I have a medical issue that I was hoping would not interfere with my ability to use this product, unfortunately, it did. What a shame because I loved it, it just caused pain due to my condition. I sent an email asking for a refund and received a very quick answer with return information, no questions asked. All correspondence was very pleasant and I was even reminded that my 90 days was soon running out and to try to get the return in transit within the week so I wouldn’t miss out. I couldn’t ask for anything more from the product or the service.
4 March 2026
Unprompted review
Reply from CALLIXE
Dear Jody,
Thank you for your review.
We’re glad to hear the experience met your expectations and that our team was able to make the process smoother while you were waiting for your order. It’s great to know you’re enjoying the pillow and that it’s been a worthwhile purchase.
We appreciate you recommending it and taking the time to share your experience.
Best,
CALLIXE Team
Callixe was not a perfect fit what I…
Callixe was not a perfect fit what I was looking for. However they were super responsive and willing to work out a refund that was worth keeping the product to find someone that would enjoy it! Great experience! Thank you Callixe:)
5 March 2026
Unprompted review
Reply from CALLIXE
Dear Ingrid
Thank you for your review.
We appreciate you sharing your experience. While we understand the product may not have been exactly what you were looking for, we’re glad our team was able to work with you and find a solution that felt fair.
Thank you as well for your kind words about the support you received. It means a lot to us.
Best,
CALLIXE Team
This is the best neck pillow ever.
I've purchased many neck machines over the past 50 yrs., but this is far the best. I use it every night. And I use it to help support my neck while driving and watching TV. My neck is not stiff in the morning, I haven't had a headache since I've been using this. It works so well, that I purchased one for my friend.
4 February 2026
Reply from CALLIXE
Dear Sunshine,
Thank you for your review. We’re so glad to hear that the Thera Pillow has been such a helpful addition to your routine and that you’ve been enjoying the relief and comfort it provides.
It also means a lot that you chose to purchase one for your friend. We truly appreciate you sharing your experience with us.
If you ever need assistance, please feel free to reach out to us at support@callixe.com.
Best,
CALLIXE Team
Disappointing heat and charge
I bought this as a replacement for the rice bags I heat in my microwave. I’m disappointed on two counts 1) when I charge it it runs for one session and then the power is shot and I need to recharge (hours) 2) it doesn’t really get hot enough to do the job. It’s soft and comfortable but doesn’t actually get the job done. Back to rice bags in the microwave. Last but not least - shipping took forever (international shipping from a “California based” company).
2 February 2026
Reply from CALLIXE
Dear Roseanne,
Thank you for your feedback. We’re glad to hear you found the pillow soft and comfortable, though we’re sorry it didn’t fully meet your expectations.
For the battery, we recommend charging the unit for at least 4–6 hours for a full charge. Charging for a shorter time may result in only one session before needing to recharge again.
The heat setting can be adjusted depending on the mode selected. If you need help selecting the right setting or using the different modes, please feel free to contact our team and we’d be happy to assist.
Regarding shipping, our estimated delivery timeframe is 7–10 business days, and based on our records your order was delivered within that timeframe. We appreciate your patience while it was in transit.
If you have any questions or need assistance, please reach out to us at support@callixe.com.
Best,
CALLIXE Team
I am really enjoying the Callixe
I am really enjoying the Callixe. I use mine daily.
I bought one for my adult son also.
He also is using his daily.
The only issue we have is the thumping mode.
We both have issues with motion illness and the thumping is hard to take. I have been going mostly for the stretching mode and heat.
16 February 2026
Unprompted review
Reply from CALLIXE
Dear Susan,
Thank you for your review. We’re so glad to hear that both you and your son are enjoying the Callixe and using it as part of your daily routine.
We appreciate you sharing your experience with the different modes as well. Many customers prefer the stretching and heat settings for a more gentle and relaxing session. If you ever need help with the settings or have any questions, please feel free to reach out to us at support@callixe.com.
Best,
CALLIXE Team
Non-Existent Customer Service
I purchased a neck pillow from Callixe as a Christmas gift for my father. Unfortunately, the pillow did not work properly from the outset and my father spent a considerable amount of time trying to agree how to return it to the company and obtain a refund or replacement. After going around in circles for weeks, it became quite clear that the company had no intention of helping my father. At the point I opened a case with Paypal and am pleased to say that they were able to provide me with a refund for the faulty product. Whilst a relief to have been compensated financially, it does not take away the dissatisfaction and frustration of dealing with a company with such appallingly bad customer service. I would strongly encourage people to stay away from Callixe. If the product works, you may be ok, but if it doesn't you haven't a hope of receiving any sort of customer service!
EDITED to acknowledge the reply from Callixe on 11 March 2026 and to say how completely laughable it is! My father provided Callixe with the order ID on at least three separate occasions (emails dated 6th, 17th and 28th January). Every time the response pays lip service to your email but NEVER is any action ever taken to resolve the issue. It's disgusting behaviour. I urge you, PLEASE don't use this company!
13 February 2026
Unprompted review
Reply from CALLIXE
Dear Julie Fisher,
Thank you for your feedback.
We’re sorry to hear that the pillow did not work properly for your father and understand how disappointing that must have been, especially since it was intended as a Christmas gift.
After reviewing the previous conversation with our team, the last message requested the order ID so we could move forward with arranging a replacement. Unfortunately, we did not receive a reply with those details, which prevented us from proceeding further at the time.
We’re glad to hear that PayPal was able to assist and that the matter has now been resolved on your end.
Best,
CALLIXE Team
Relaxing massage
I keep it beside my recliner and use it on various settings and my neck and head are so relaxed after using this nice equipment
17 February 2026
Unprompted review
Reply from CALLIXE
Dear Julie,
Thank you for your review. We’re happy to hear the pillow has been a relaxing addition to your routine and that you’ve been able to enjoy the different settings.
If you ever need assistance, please feel free to reach out to us at support@callixe.com.
Best,
CALLIXE Team
I had my 6-7 fusion like 4 years ago
I had my 6-7 fusion like 4 years ago! My neck gets tight and when it gets tight from the cold weather my neck gets stiff and it is hard to turn my neck until I pop the air out of the discs and that gives me more mobility in my neck! So I was searching for something that would relieve my neck issues! Then I got this Ad on my Facebook feed and I was reading all the awesome reviews they had. So I bought Callixe and when I got it in the mail I immediately opened to try it! After I was done with the first season I was so relieved and my neck felt amazing! So now I make it an every night thing for 30 minutes before I go to sleep and I wake up feeling amazing!! No more stiffness, aching, popping and no more having to pop the air in my discs to get some mobility in my neck! Thanks for making this wonderful product and can’t wait to see what you guys come up with next!
28 February 2026
Unprompted review
Reply from CALLIXE
Dear Matthew,
Thank you for your review. We’re so glad to hear that the Thera Pillow has been helping ease your neck stiffness and has become part of your nightly routine. It’s great to know the relief and comfort you’re experiencing after each session.
We truly appreciate you sharing your experience and your kind words about the product. Feedback like yours means a lot to our team.
If you ever have any questions, feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
Avoid
Avoid. No package and no money back. Contacted the company weeks ago but they are ignoring. With their lack of integrity I have a little faith in their product.
27 February 2026
Unprompted review
Reply from CALLIXE
Hello Aghii,
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating it must be to feel that your concerns have not been addressed.
However, after checking our system, we were unable to locate an order associated with the details provided in your review. Because of this, we’re unable to find the transaction or assist further from our end at this time.
If the purchase may have been made using a different name, email address, or through another retailer, that could explain why the order is not appearing in our records.
Best,
CALLIXE Team
This was a life changer for me!
This was a life changer for me. I purchased both the neck pillow, and the back pillow. I can’t say enough about your product…👍🏻
5 January 2026
Unprompted review
Reply from CALLIXE
Dear Anne,
Thank you for your review.
We’re so happy to hear that both the Thera Pillow and Thera Back have been a life changer for you. It means so much to know they’re making a real difference and that you’re enjoying both products.
If you ever have any questions or need anything at all, we’re always here at support@callixe.com.
Best,
CALLIXE Team
Lovely Mhariel!
Mhariel was not only extremely helpful with the product return but also, very lovely to work with. I really appreciates how efficient the process was.
23 February 2026
Unprompted review
Reply from CALLIXE
Dear Wendy,
Thank you for your review.
We’re so glad to hear that the return process was smooth and that Mhariel was helpful and lovely to work with. Efficiency and clear communication are very important to us, so it means a lot that this was your experience. We’ll be sure to share your kind words with her.
If you ever need anything in the future, we’re always here at support@callixe.com
Best,
CALLIXE Team
Mhariel a great asset
Mhariel was efficient, professional, and friendly. All my options were explained, and my questions were answered in a very timely manner. Mhariel is a real asset to your organization.
18 February 2026
Unprompted review
Reply from CALLIXE
Dear Mary,
Thank you for your review.
We’re so pleased to hear that Mhariel was efficient, professional, and friendly while assisting you. Providing clear options and timely support is very important to us, and we’re glad your experience reflected that.
We appreciate you recognizing her efforts and will be sure to share your kind words with her.
If you ever need anything, feel free to reach us at support@callixe.com
Best,
CALLIXE Team
They was very helpful and when I had a…
They was very helpful and when I had a problem they fixed the problem and replaced it for me and I really appreciate and thanks again for helping me 🤗😊
23 February 2026
Unprompted review
Reply from CALLIXE
Dear Tawana,
Thank you for your review.
We’re so glad we were able to help and resolve the issue for you. Making sure our customers are taken care of is always our priority, and we’re happy we could provide a replacement when needed.
If you ever need anything in the future, please feel free to reach us at support@callixe.com
Best,
CALLIXE Team
We love both the neck and back…
We love both the neck and back massaging pillows! Awesome products that work great!! Highly recommended!
22 February 2026
Unprompted review
Reply from CALLIXE
Dear Robert,
Thank you for your review.
We’re so happy to hear you’re loving both the neck and back massaging pillows. It’s great to know they’re working well for you and making a difference.
We appreciate the recommendation and your support. If you ever need anything, feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
This Thera pillow is well made & light…
Customer service was excellent, respectful, prompt and very easy to communicate with.
This Thera pillow is well made & light weight, easy to store w included bag.
I have pretty severe neck issues, personally I would prefer to use w/o the heat as it was too strong for me. This is only avail when you pick one other function- can't get both w/o the heat.
15 February 2026
Unprompted review
Reply from CALLIXE
Dear Claire,
Thank you for your review.
We’re so glad to hear you found the Thera Pillow well made, lightweight, and easy to store, and we truly appreciate your kind words about our customer service team.
We also appreciate your feedback about the heat setting. At this time, heat is designed to activate with another selected function, and we understand that preferences can vary, especially with sensitive neck concerns.
If you ever need assistance, please feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Wonderful love it
21 February 2026
Unprompted review
Reply from CALLIXE
Dear Laura,
Thank you for your feedback!
We glad that you are happy with your purchase! We hope it provides you the relief and relaxation you need.
Please feel free to reach out to our support team should you have any inquiries.
Best,
CALLIXE Team
Great product for alleviating neck pain…
Great product for alleviating neck pain and sore muscles. Was skeptical about purchasing but took a chance anyway. I am so thankful I made the decision to purchase. I have better mobility with my arms now with very little or no pain. Thank you Callixe
19 February 2026
Unprompted review
Reply from CALLIXE
Dear Dorothy,
Thank you for your review.
We’re so glad you decided to give it a try and that it’s helping alleviate your neck pain and sore muscles. Hearing that you’re experiencing better mobility with little to no pain means a lot to us.
If you ever need anything, please feel free to reach us at support@callixe.com.
Best,
CALLIXE Team
Love this neck vibration pillow
Love this neck vibration pillow. I’ve had cervical issues for years and daily use has relieved some of the pain. I’m sure the longer I use it the better I’ll feel 👍👍
19 February 2026
Unprompted review
Reply from CALLIXE
Dear Barbara,
Thank you for your review.
We’re so glad to hear you’re loving the neck pillow and that daily use has already helped relieve some of your cervical pain. It’s encouraging to know you’re feeling a difference, and we hope it continues to support you over time.
If you ever need anything, please feel free to reach us at support@callixe.com
Best,
CALLIXE Team
Love this product
Love this product. I've gotten so much relief in my neck and shoulders when nothing else has worked. Expensive visits to the chiropractor, massages, physical therapy, not to mention cortisone shots that gave no results.
18 February 2026
Unprompted review
Reply from CALLIXE
Dear Mariah,
Thank you for your review.
We’re truly grateful you shared this. Hearing that the Thera Pillow has brought you real relief in your neck and shoulders, especially after trying so many other options.
We’re glad it’s making a difference for you. If you ever have any questions or need anything at all, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
Longtime neck and shoulder pain
Longtime neck and shoulder pain. This is awesome and provides relief.
18 February 2026
Unprompted review
Reply from CALLIXE
Dear Mary,
Thank you for your review.
We’re glad to hear that the Thera Pillow is providing relief for your long-time neck and shoulder pain. It’s wonderful to know it’s making a positive difference in your daily comfort. If you ever have any questions or need support, please feel free to reach out to us at support@callixe.com
Best,
CALLIXE Team
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