Cadogan Clinic Reviews 

1,620
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and caring demeanor, which helps put them at ease. The service provided is frequently described as professional, efficient, and smooth, often exceeding expectations. Reviewers highlight the exceptional customer service, noting that consultants and nurses are informative, empathetic, and responsive to their needs and questions. The overall user experience is consistently positive, with many feeling comfortable and well-informed throughout their journey, from initial consultation to aftercare. The quality of the procedures and results is highly regarded, with many expressing satisfaction with the outcomes and the meticulous care received. However, some people mentioned issues with conflicting advice regarding medication, unexpected damage during treatment, and a lack of clear communication regarding diagnoses and next steps. A few other people also felt that some staff members were condescending or rude when providing advice.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professional and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and attentiveness of... See more

User experience

Clients share positive opinions on user experience, with many describing it as great, fantastic, and... See more

Quality

Customers are delighted with the exceptional quality of service and results, often exceeding their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience at Cadogan Clinic. Everyone was very welcoming and friendly. My consultant Raina was extremely informative and put me at ease straight away, it is abundantly clear how much she ca... See more

Company replied

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied

Rated 5 out of 5 stars

I have met with Mr Gateley twice in preparation for forthcoming lower facelift surgery in April 2026. On both occasions, Mr Gateley took the time to understand my concerns and he gave plenty of time t... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private Hospital
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

The Cadogan Clinic is an award-winning private, CQC-regulated plastic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, dermatology, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,620)

201 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful treatment with Dr Sadideen as…

Wonderful treatment with Dr Sadideen as always. Great clinic, always so friendly and helpful. I feel in such safe hands here and always have fantastic results.

10 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful review, Caroline! We’re delighted to hear that you continue to feel well supported and in safe hands with Mr Sadideen and our team. Knowing you consistently have a positive experience and great results means the world to us.

We truly appreciate you taking the time to share your feedback and look forward to welcoming you back whenever you need us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mr Yapa - excellent experience

I consulted with Mr Yapa re potential cosmetic surgery. The Cardigan Clinic were very helpful and very efficient.

Mr Yapa was excellent - he put me at ease, was very knowledgeable and made me feel super confident in a sensitive and thoughtful way forward

22 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind review, Gordon. We’re so pleased to hear that you found our team helpful and efficient, and that Mr Yapa made you feel confident and at ease throughout your consultation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I had breast surgery just under two…

I had breast surgery just under two weeks ago and I’m so happy with the result. Dr Chris Davis has done such a good job, he listened to what I wanted throughout and my breast have come out much better than I expected. I would give him more than 5 stars if that was an option. Also all the staff at the hospital were amazing and calmed my extreme anxiety. They made me feel at ease and comfortable throughout.

10 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your lovely review, Mandy. We’re thrilled to hear how happy you are with your results and that Mr Davis and our team provided such reassuring care throughout your experience. It’s wonderful to know you felt comfortable and supported at every stage.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Great experience

I had a great and calm experience at the Cadogan Clinic for my rhinoplasty with Dr. Prem Randhawa. He really listened to the results I wanted to achieve, and the consultation was realistic and reassuring. He made me feel at ease and answered all my questions thoroughly. My surgery went smoothly, and I highly recommend him.

14 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind feedback. We’re delighted to hear that you had such a calm and positive experience with Mr Randhawa and that you felt well supported throughout your journey. It’s wonderful to know you’re happy with your results and the care you received.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Susan Mayou

Professional reception staff who were friendly and efficient. We saw Dr Mayou who provided excellent advice to tackle the issue. We felt listened to and confident throughout the consultation

14 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind feedback, Shona. We’re delighted to hear that you had such a positive experience with our reception team and with Dr Mayou, and that you felt well listened to and supported throughout your consultation.

Best wishes,
The Cadogan Clinic Team

Rated 1 out of 5 stars

Astonishingly poor service

I am a disabled person, I selected the Cadogan clinic based on their reviews and assurances that I would be safe.
On 6th August 2025, I consented to 360 lipo with fat transfer to buttocks and hip-dips at the Cadogan clinic.
I paid £15,500, let them put me under general anaesthetic, and woke up having being given the wrong surgery.
Mr Tillo injected fat into my upper hips, which was NOT the operation I consented to, and even worse: it was expressly the result I BEGGED to ensure they would avoid. I appreciated this was a potential risk when asking for a fat transfer to my hip *dips*- so I made this crystal clear in writing and verbally during two consultations.
Im devastated this happened, but I was reasonable about it - human beings working on the human body, things wont always go perfectly. I accepted I'd need revision surgery, but I was horrified to be gaslit by Mr Tillo who told me he did not inject fat into my upper hips - despite there being numerous photos of between 2-4 surgical access marks where the fat was injected on each side. It’s completely changed the shape of my torso, and it’s visibly uneven. My tattoos sit differently. One side of my waist is now *considerably* higher than the other, my torso is thicker and the narrowest part of my waist is higher overall. My waist used to start widening below my navel, now it is above it. This is fat augmentation. This is NOT “swelling”.
It has been over 50 working business days since I brought the mistake to the clinic in writing. At this point, I still have no reassurance from them that they'll refund me so I can get this fixed elsewhere. At this late stage, it is now impossible to continue to give the clinic the benefit of the doubt, and its now important to me that potential patients are warned.
I have made it very clear how harmful the mental anguish of this limbo period continues to be, and the absolute disregard for my wellbeing is genuinely disappointing.
This is not the service I expected when I first read their reviews and was repeatedly reassured by them, before they had my money.
I would have used a Northern-based clinic for half the price if I thought this was the surgical result or the aftercare that I might receive.

6 August 2025
Unprompted review
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Reply from Cadogan Clinic

We’re sorry to hear that you’re unhappy with your experience, and we completely understand how personal and emotional the outcome of any surgery can feel.

However, we want to be clear that we take every concern seriously and have a thorough, formal review process in place for any complaint. Your case is being managed through that process, and it would not be appropriate to comment publicly while it is ongoing.

We have already been in direct contact with you and remain committed to resolving matters properly through the established clinical and governance channels.

Cadogan Clinic is a CQC-regulated hospital, and we hold ourselves and our consultants to the highest standards of safety, ethics and professionalism. We encourage any patient with concerns to engage with our Patient Care team directly so that a full and fair review can be completed.

Our Patient Relations team can be reached at feedback@cadoganclinic.com

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

As always a courteous and professional…

As always a courteous and professional clinic that is well run

10 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words, Angus. We’re delighted to hear that you consistently find the Cadogan Clinic courteous, professional, and well run. Your continued trust and feedback mean a lot to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mole removal

Received highly skilled and compassionate care from Dr Paolino, ably supported by the team at Cadogan Clinic.

13 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback! We’re so pleased to hear that you received such skilled and compassionate care from Dr Paolino and the team. Your recommendation means a great deal to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

To all the staff who took care of me

To all the staff who took care of me, from the reception staff to the discharge team and everyone in between. Thank you all so much for looking after me so well. My decision to have breast augmentation was carefully considered over many years. I stumbled upon Cadogan clinic on line and very quickly got drawn in. The practice seemed very gentle and genuine, even though it was virtually - so to speak. Before I knew it Daria was assigned to me. She was superb in her responses even when my questions, may have been somewhat demanding at times. Thank you Daria for your patience and understanding. Daria recommend Mr Sarakbi, and it seems he was the perfect surgeon for me. This is my first cosmetic procedure and although I don’t have another experience to compare it to I would rate Mr Sarakbi 10/10. I felt completely safe and secure in his hands. Thank you Mr Sarakbi, for your expertise and professional charm.

2 September 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for taking the time to share your kind review, Sally. We’re delighted to hear that your experience at the Cadogan Clinic was such a positive one and that you felt so well cared for throughout your journey. It’s wonderful to know that Daria and Mr Sarakbi provided such attentive support and reassurance, and we’ll be sure to pass along your lovely words to them both.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

My dermatologist was Dr Alexandra…

My dermatologist was Dr Alexandra Paolino.I feel that the Dr covered everything, In her examination and very detailed with her explanation regarding my condition. This put me at ease straight away as this was the first time I'd met her.! I've been to the clinic before over a year ago, hence my return. I could go local to where I live (Essex) but once you get the trust of a clinic its best to stick with them. It's not cheap but I'm guessing you get what you pay for. Also a quick service( NHS too slow) I'd highly recommend a visit if your needing the services of Cadogan Clinic.

6 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your thoughtful feedback, Michelle. We’re delighted to hear that Dr Paolino made you feel at ease and that you found her examination and explanations so thorough. It’s always wonderful to know that our patients choose to return because they trust the care and service we provide. We truly appreciate your kind recommendation and continued confidence in the Cadogan Clinic.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

A smooth, safe, great experience

My experience of this clinic was fantastic. Everyone was lovely – the nurses, the admin team, my anaesthetist, and of course my surgeon Ioannis. The information was clear, and when I had questions or needed help, people were fast & friendly in responding and finding a solution for me.

The procedure itself went SO smoothly – the clinic made my visit so calm, it was less stressful than some regular trips to the doctors! I’m so happy with the results, and my recovery was far, far smoother and easier than what I’d read from others online. This is also such a trans-friendly space: I felt safe, understood, and in very safe hands.

9 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your wonderful feedback. We’re so pleased to hear that your experience with Mr Ntanos and the wider Cadogan Clinic team was calm, supportive, and positive from start to finish. It’s great to know you felt safe, well cared for, and happy with your results. Your kind words mean a lot to the whole team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

A very smooth and pleasant experience…

A very smooth and pleasant experience overall--from booking through the procedures to the aftercare.

3 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words, Pavol. We’re so pleased to hear that your experience with us — from booking to aftercare — was smooth and positive.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Consultant was brilliant

Consultant was brilliant, friendly and frank - I really appreciated it.

1 October 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We're so pleased to hear that you had such a positive experience with your consultant and appreciated their friendly and honest approach. We'll be sure to share your comments with the team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Seen by Rachel, great service, no complaints

I was seen by Rachel. She was kind and professional, and answered all my questions thoroughly. I have no complaints.

29 September 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your feedback. We’re delighted to hear that Rachel provided such kind and professional care, and that all your questions were answered thoroughly. We’ll be sure to share your kind words with her and the team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Ayoubi explained things to me very…

Dr Ayoubi explained things to me very well and was very honest in his approach. There was a chaperone present as well to make me feel comfortable which was much appreciated. Overall, I’ll rate my consultation a 5/5

11 September 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your lovely feedback, Vanessa. We’re so pleased to hear that Mr. Ayoubi explained everything clearly and that you felt comfortable and supported throughout your consultation. We’ll be sure to pass along your kind words, and we really appreciate your 5/5 rating.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The Cadogan Clinic is excellent.

I have been a patient of the Cadogan Clinic for five years, I consult with Dr Nisith Sheth who I find to be an excellent Physician and Mohs surgeon, he is friendly and caring. I have had surgery on three occasions with good results and very minimal scaring.

26 September 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your feedback, Marilyn. We’re delighted to hear that your experiences with Dr. Sheth over the past five years have been so positive. It’s wonderful to know that his care, expertise, and attention to detail have left you happy with your results. We truly appreciate your continued trust and recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Exceptional experience

I had an exceptional experience with Dr. Lara de Luca , who performed my surgery with the utmost care and professionalism. From our first consultation, she took the time to thoroughly explain the procedure, with patience and clarity. She also put me at ease during a stressful time, Dr. Lara was attentive, checking in regularly before and after the surgery to ensure I was comfortable and informed. I highly recommend Dr. Lara to anyone seeking a skilled and caring surgeon.

9 September 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your feedback. We’re delighted to hear that Dr. Lara de Luca provided such thorough, attentive, and professional care throughout your journey. It’s wonderful to know that her support helped put you at ease and made your experience so positive. We truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Both Dr Mayou and Zoe were caring

Both Dr Mayou and Zoe were caring, professional and put me at my ease.

17 September 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that Dr. Mayou and Zoe made you feel comfortable and supported during your visit. We’ll be sure to pass on your lovely words to them.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I have to honestly say that Dr Nisith…

I have to honestly say that Dr Nisith Sheth is truly a gifted consultant with excellent surgical skills in the United Kingdom. Above all this he’s a kind and empathetic human being and puts you at ease straight away with his reassuring tone of voice. He doesn’t rush you and had all the time to listen to my concerns and answered the questions in a calm and reassuring manner. It’s very rare to find a dermatologist who is also a surgeon and Dr Sheth ticks all the boxes. Cadogan clinic is extremely lucky to have a genius like Dr Sheth working in their establishment- truly world class. My nurse was excellent too who had excellent communication skills whilst at the same time being empathetic and patient with answering all my questions.

22 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful feedback, Gabriela. We are thrilled to hear about your experience with Dr. Sheth and your nurse. Dr. Sheth’s combination of skill, expertise, and genuine compassion is something we are very proud of, and we’re delighted this shone through during your care. Your kind words will be shared with him and the team, who will be so pleased to know the difference they made.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Sheth was exceptional

Dr Sheth was exceptional. Very caring and informative. He took a biopsy and identified my problem, was reassuring and gave me a plan of action and his mobile number if I had any queries. Highly recommended

5 September 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Vivienne. We’re so pleased to hear that Dr Sheth provided such caring, informative, and reassuring support during your visit. It’s wonderful to know you felt well looked after and confident moving forward with a clear plan of action. We truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

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