Cadogan Clinic Reviews 

1,645
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the medical staff and expert doctors for their professional, caring, and exceptionally thorough approach during all scheduled consultations and follow-up appointments. Patients consistently note that surgical procedures run exceptionally smoothly and the welcoming, highly supportive clinic environment puts everyone completely at ease throughout their entire journey. Some reviewers were not happy with administrative communication, citing confusing instructions or frustrating contradictions regarding their pre-operative medical preparations and reports. A few individuals also reported experiencing unhelpful interactions with reception staff or feeling dismissed when raising complaints about their recovery and ongoing care.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the warm welcome, detailed explanations,... See more

Service

Customers had positive experiences with service, often highlighting the thorough consultations and supportive... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being kind,... See more

User experience

People report positive experiences with user experience, highlighting supportive staff and thorough... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the outstanding surgical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am three months post back liposuction at the Cadogan Clinic with Mr. Omar Tillo and I am extremely happy with the result. Mr. Tillo has been caring and informative about the whole process, with... See more

Company replied

Rated 5 out of 5 stars

I had the most wonderful welcoming experience at the clinic. They really made me feel at ease. I had breast augmentation. All of the staff were amazing so kind , caring and went above and beyond. I wo... See more

Company replied

Rated 5 out of 5 stars

After having to wait for operation on nhs and not knowing when the operation would take place, I have approached Cadogan Clinic. MOHs surgery has been done by dr Sheth. He is a true expert in his fiel... See more

Company replied

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. also in
  3. Cosmetics Industry
  4. Dermatologist
  5. Private Hospital
  6. Skin Care Clinic
  7. Surgical Center

Written by the company

The Cadogan Clinic is an award-winning private, CQC-regulated plastic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, dermatology, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,645)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

Dr Anthony was amazing

Dr Anthony was thorough, patient and just lovely to deal with.

19 May 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you for your kind feedback, Amanda. We’re so pleased to hear you had such a positive experience with Dr Anthony.

We truly appreciate you taking the time to share this.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

5* so far from me :)

5* so far from me :)
Everything has been easy and smooth sailing!
They’ve been amazing at communication, spot on with helping answering all my questions.
They back to you very quick and are always there to help.
They’ve given me dates within the month for my consultations and surgery as requested:)
No faults
Mr Ross Kenny - lovely and professional
Good consultation, had explained everything in full and given me his advise which i trust :) excited for my surgery in the next few weeks!
Thank you all :)
Would recommend 10/10!

19 May 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful feedback, Shannon. We’re delighted to hear that your experience so far has been smooth, supportive, and stress-free.

It’s fantastic to know that the team has been responsive and helpful throughout, and that you’ve felt fully supported with your questions and scheduling. We’re also so pleased that your consultation with Mr Kenny left you feeling informed, reassured, and excited for your upcoming surgery.

Your kind words and recommendation mean a great deal to us. We look forward to continuing to support you over the coming weeks.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Upper Blepharoplasty/ Miss Elizabeth Hawkes

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of these every week.I can say you will be 100% satisfied if you decide to use her services and I am thoroughly pleased with the results.
It’s only right to feel apprehensive ahead of surgery but you needn’t!I had it done at the Cadogan clinic and everything went very smoothly.Dr Alex Oliver was the anaesthetist.Strongly recommend both!!

6 May 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your thoughtful feedback, Chris. We’re delighted to hear that you had such a positive experience with Miss Hawkes and that you’re so pleased with your results.

It’s wonderful to know that her professionalism, expertise, and reassuring approach helped you feel confident and well cared for throughout your journey. We’re also pleased to hear that your experience at the Cadogan Clinic ran so smoothly and that Dr Oliver provided excellent care as your anaesthetist.

We truly appreciate your recommendation and thank you for taking the time to share your experience.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Great Experience

Experience was great, clinic was really nice, staff were all friendly.

I arrived early on the day, and was seen early which was a bonus.

Miss Berridge was kind and understanding, she explained the procedures to me in detail and answered all of my questions patiently.

12 May 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Rowan. We’re delighted to hear that you had such a positive experience with us and that you found the clinic welcoming and the team friendly.

It’s wonderful to know that Miss Berridge made you feel comfortable, took the time to explain everything clearly, and answered your questions so patiently. We’re also pleased we were able to see you earlier on the day.

Thank you for taking the time to share your experience.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mrs M Smart

Mr Singh Dubb is a extremely pleasent man,who is very knowledgable in his field . He is very easy to talk to, and explained everything in detail . I would feel in safe hands when I have my surgery

8 May 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Marie. We’re delighted to hear that Mr Singh Dubb made such a positive impression and that you found him knowledgeable, approachable, and thorough in explaining everything clearly.

It’s wonderful to know that you feel reassured and confident ahead of your surgery. We truly appreciate you taking the time to share your experience.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Cadogan Review

I was able to arrange an appointment at short notice and then delay it at very short notice. Alexandra Paolino was very knowledgeable and helpful and the whole experience was excellent.

11 May 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that we were able to accommodate your appointment needs and that you had such a positive experience with Dr Paolino.

It’s wonderful to know that you found her knowledgeable and helpful, and that the overall experience was excellent. We really appreciate you taking the time to share your feedback.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

As always Dr Sheth friendly and…

As always Dr Sheth friendly and professional

13 May 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Rigel. We’re delighted to hear that Dr Sheth continues to provide such friendly and professional care.

We truly appreciate your continued trust and support.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

I was extremely pleased with Mr Gately…

I was extremely pleased with Mr Gately at the Cadogan Clinic. I was impressed with his skill, attentiveness, and kindness. Above all, the results of my procedure were fantastic.

8 May 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that you of your experience with Mr Gatley at The Cadogan Clinic and you are pleased with the results following your procedure.

Rated 5 out of 5 stars

I was recommended a consultant by another consultant!

I was recommended a consultant by another practitioner a year or so ago. I decided I wanted to proceed with a Tummy Tuck having done no research (apart from seeing results). I knew nothing about the procedure and the recovery etc etc.

It was easy to find Mr Van Niekerk online and I was aware of Cadogan Clinic being a local girl.

The onboarding process at the clinic was easy. I was able to complete all paperwork online ahead of the consultation.

The cost of the consultation was reasonable. It lasted the full hour and Mr Van Niekerk took time to understand what I wanted and my reasons for wanting to undertake the surgery,

Unlike some other practitioners, he was non-judgmental, competent and confident. I work with doctors on a daily basis in by day job. It was important that I developed a rapport with my Doctor

I was very happy with the consultation that I booked a date for surgery immediately. The pricing was reasonable and competitive.

Mr Van Niekerk was knowledgeable and gave ben confidence that he will be able to give me the results I desire, whilst being very practical and honest about what the outcome is likely to be and risks.

I felt comfortable to show him all my 'trouble' areas. some more intimate than others. I really appreciated that he took time to understand the impact on my wellbeing. He demonstrated significant empathy. I appreciated that he has a military background (not that this is important), but I like that he shared his journey into the profession.

I subsequently did my research and I wanted more information, so I booked a second consultation that was even better than the first. I had my pre-assessment and am looking forward to surgery in July.

One weakness of the website and practitioner profile is there are no specific 'before and after' by doctor or available online

29 April 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for taking the time to share such a detailed and thoughtful review of your experience. We’re delighted to hear that your journey with Mr Van Niekerk and the team has been such a positive one so far.

It’s wonderful to know that you felt listened to, understood, and supported throughout your consultations, and that Mr Van Niekerk’s honest, empathetic, and professional approach gave you confidence and reassurance. Building trust and ensuring patients feel comfortable and fully informed is incredibly important to us, so your comments mean a great deal.

We’re also pleased to hear that the onboarding process was smooth and convenient, and that your consultations left you feeling informed, reassured, and comfortable in your decision-making ahead of surgery.

Thank you as well for your constructive feedback regarding before and after imagery on our website and practitioner profiles. We truly value comments like this and will ensure your feedback is shared with the relevant team as we continue to improve the patient experience.

We wish you all the very best for your upcoming procedure and look forward to continuing to support you along the way.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Great Service From the Start to the End

The reception staff were helpful, kind and friendly.
Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and showed great empathy. Her smile made me feel at ease a demonstration that she cared.
All the staff members whom I met were honestly kind and caring.
It was a great experience.
May this wonderful service long continue

28 April 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind and thoughtful feedback, Lizzie. We’re delighted to hear that you had such a positive experience with us.

It’s wonderful to know that our reception team made you feel welcome, and that Dr Anthony provided such professional, patient, and empathetic care. Helping our patients feel listened to and at ease is incredibly important to us, so your comments mean a great deal.

We truly appreciate your kind wishes and look forward to continuing to provide this level of care.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

I had an excellent experience at this…

I had an excellent experience at this clinic. From the moment I arrived, I was welcomed with such warmth and kindness. Every member of the staff was incredibly caring, attentive, and professional. The team made me feel comfortable and truly looked after, going above and beyond to ensure I received the best possible care. It’s rare to find such genuine compassion and dedication in one place. I highly recommend this clinic to anyone looking for outstanding service and a truly supportive environment

1 May 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind and thoughtful feedback, Tal. We’re truly delighted to hear that you had such a positive experience with us from the moment you arrived.

It’s wonderful to know that our team made you feel welcomed, comfortable, and genuinely cared for throughout your visit. Providing attentive, compassionate, and professional care is at the heart of what we do, so your comments mean a great deal to us.

We’re especially grateful for your recommendation and really appreciate you taking the time to share your experience.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mr Murugesan was excellent

Mr Murugesan was excellent. Clearly incredibly skilled and made me feel completely at ease.

25 April 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Sarah. We’re delighted to hear that Mr Murugesan made you feel completely at ease and that his skill and care left such a positive impression.

We truly appreciate you taking the time to share your experience.

Best Wishes
The Cadogan Clinic Team

Rated 1 out of 5 stars

Caused injury to my daughter, then washed their hands of it

My daughter underwent a cosmetic procedure at The Cadogan Clinic. During the treatment, staff were required to remove a piercing, and in doing so, broke two of her front teeth.
What followed was worse than the incident itself. The clinic refused to accept any responsibility for the damage caused, declined to contribute to the cost of remedial dental work, and most remarkably could not bring themselves to offer a simple apology.
I wrote directly to the owner. No reply. The manager's response was to point to the small print.
This is not a minor administrative complaint. This is a clinic that injured a patient and then hid behind a contract rather than show a shred of human decency. Cosmetic procedures carry inherent trust, patients are vulnerable, and that trust must be earned and protected. Cadogan Clinic failed at the most basic level.
I would urge anyone considering this clinic to think carefully. Not just about the quality of the procedures, but about what happens if something goes wrong. Based on our experience, you will be on your own.

9 April 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

We are very sorry to read of your dissatisfaction following your daughter’s visit to Cadogan Clinic.

Patient safety and care are extremely important to us, and we take any concerns raised very seriously. We appreciate that this experience has been distressing for both you and your daughter.

Following your complaint, we have made several attempts to contact your daughter directly to discuss the matter further and to better understand the concerns, but unfortunately we have not yet been able to reach her. We would welcome the opportunity to speak to her personally in the hope of resolving this constructively.

Please contact our management team directly at feedback@cadoganclinic.com

Kind regards,
Cadogan Clinic

Rated 5 out of 5 stars

Excellent experience.

Excellent. Dr Mayou listened to my concerns and gave appropriate advice. I am delighted with the treatment and results.

22 April 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback. We’re delighted to hear that Dr Mayou listened carefully to your concerns and provided advice that felt right for you.

It’s wonderful to know that you’re so pleased with your treatment and results. We truly appreciate you taking the time to share your experience.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

My surgery with Dr Khatib

My surgery with Dr. Khatib went really smoothly and I’m so happy with the results! I would recommend Dr. Khatib and Cadogan clinic to anyone!

12 March 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Georgia. We’re delighted to hear that your surgery with Mr Khatib went so smoothly and that you’re so happy with your results.

We truly appreciate your recommendation and are so pleased you had a positive experience with us.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Susan Mayou is an amazing Dermatologist

Dr Susan Mayou has the best bedside manner in Chelsea. She is thorough, kind and takes great care to explain everything. What a wonderful experience.

21 April 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your wonderful feedback, Claire. We’re delighted to hear that you had such a positive experience with Dr Mayou.

It’s lovely to know that her kind, thorough, and reassuring approach made such an impression, and that she took the time to explain everything clearly. Your comments are greatly appreciated.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Review Dr Tan

Following thorough research, I attended my initial consultation with Dr Tan, a dermatologist, and was very impressed by his professionalism, expertise, and attention to detail. He took the time to carefully assess my skin concerns, drawing on his specialist knowledge to provide clear, thorough explanations and well-reasoned recommendations tailored to each area.
What stood out most was his patient and methodical approach—he ensured I fully understood the causes of my concerns, the treatment options available, and what results I could realistically expect. His expertise as a dermatologist was evident throughout, and he balanced clinical precision with a genuinely reassuring manner.
I left the consultation feeling informed, confident, and comfortable with the treatment plan we discussed. I’m looking forward to seeing the progress we can achieve together over the coming months!

11 April 2026
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear that your consultation with Dr Tan left such a positive impression.

It’s wonderful to know that his professionalism, expertise, and attention to detail helped you feel fully informed and confident in your treatment plan. Taking the time to explain concerns clearly, discuss realistic outcomes, and tailor recommendations to each individual patient is something we value greatly.

We’re especially pleased that you felt reassured and comfortable throughout your consultation, and we look forward to supporting you on your journey over the coming months.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Incredibly professional and kind people…

Incredibly professional and kind people at the clinic, in the run up to the procedure everything was explained carefully, the surgeon and staff clearly had duty of care as their priority, on the day everything went like clockwork, really well organised and the aftercare was amazing, I was incredibly well looked after. A huge thank you to everyone.

15 April 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind feedback, Qamar. We’re delighted to hear that you felt so well supported throughout your experience with us.

It’s wonderful to know that everything was clearly explained in the lead-up to your procedure, that you felt our team prioritised your care, and that the day itself ran smoothly and efficiently. We’re also so pleased that your aftercare left you feeling incredibly well looked after.

Your kind words mean a great deal to the entire team. Thank you again for sharing your experience.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mr Churchill is fantastic!

Mr. Churchill was fantastic! Highly recommend! He’s patient, kind and answers all questions very clearly.

20 April 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Nancy. We’re delighted to hear that Mr Churchill made such a positive impression and provided clear, patient, and supportive care.

We truly appreciate your recommendation.

Best Wishes
The Cadogan Clinic Team

Rated 5 out of 5 stars

Very good experience with Dr…

Very good experience with Dr Mashayekhi. And excellent experience with the patient advisor between appointments.

17 April 2026
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Rachel. We’re so pleased to hear you had a positive experience with Dr Mashayekhi and found the support from your patient advisor helpful between appointments.

We really appreciate you taking the time to share this.

Best Wishes
The Cadogan Clinic Team

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