Cactus KingdomReviews 

1,177
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including seeds that germinate well and plants that arrive healthy and often larger than expected. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving promptly and well-packaged to prevent damage. Many people appreciate the thoughtful packaging, which ensures items like cacti and seeds are protected during transit. Some reviewers were not happy with the germination rates of certain seeds, or received products that did not exactly match the online descriptions, such as smaller plant pads or incorrect seed types. Additionally, a few customers experienced issues with delayed or undelivered orders, sometimes attributing these problems to postal services or customs rather than the company itself.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the selection of seeds,... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent quality of... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and reliable delivery... See more

Order

Consumers find the ordering process to be positive, often highlighting prompt shipment, simple payment, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, smooth, and prompt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

It was a pleasure to shop at Cactus Kingdom,their experience and service is a five star.However after a month since I put my order I have not received anything,no message from postal service or costu... See more


Company details

  1. Plant Nursery
  2. Decoration and Interior Design Store
  3. Flower Market
  4. Herbal Medicine Store
  5. Hobby Store
  6. Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,177)

135 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Watch out for the scam they charge me…

Watch out for the scam they charge me twice and I try to resolve it with them and they deny even with proof

23 May 2025
Unprompted review
Cactus Kingdom logo

Reply from Cactus Kingdom

Placing two separate orders on the same day = two separate charges. There was a lot of difficulty grasping this notion for Jacob G-T. We have already provided the necessary clarification regarding their account.


This claim is entirely inaccurate. This does not reflect reality. All transactions are processed correctly and an automated system cannot simple charge twice when the customer is the one checking out online!

Rated 5 out of 5 stars

Payment

Hi! You always deliver like you say you will😊. I had trouble with payment as I put my email where yours was to be. So i ordered 3 times before realizing my mistake. Thankyous!! Keep up the good work yous do!
Shawn

19 April 2025
Rated 5 out of 5 stars

Cacti Heaven!

AMAZING STORE!
Fast service, excellent products, fresh seeds, unique varieties and friendly positive approach to business. I highly recommend these guys I have made several orders and every time I have received top notch service and high quality seeds.

2 May 2025
Rated 5 out of 5 stars

I’m very happy with my purchase from…

I’m very happy with my purchase from Cactus Kingdom! The seeds I ordered arrived very fast and they look great! I was super impressed with the selection of species on the website. The fact that they are a Canadian website is even better. I’m happy to buy local.

2 May 2025
Rated 5 out of 5 stars

The Best

I've purchased seeds twice in recent months from Cactus Kingdom and both orders arrived in good time. The first order 8 days and the second order 6 days. I'm in the United States. My first seeds are germinated and thriving and I'm looking forward adding to my cacti collection. Great quality seeds, selection and communication.
Cactus Kingdom is a pleasure to do business with.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Border customs/UPS lost my package

Border customs/UPS lost my package but Cactus Kingdom still made it right and replaced my seed order. They are dedicated to make their customers happy regardless of the circumstances and that means a lot. I will definitely order again.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Buying from this company was a great experience. Quick communication, fast shipment and no problems. Would buy from again.

28 March 2025
Rated 4 out of 5 stars

Well

Well, I haven’t talked to anyone and just ordered online. The seeds I ordered came at appropriate time. So small I lost a pack already. But that’s on me. I’m waiting for live caucus soon

10 February 2025

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