Banner for ELEGOO CA Store

ELEGOO CA Store Reviews 766

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 730 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the high quality of the products, noting their exceptional performance and ease of use, even for beginners. Many appreciate the fair pricing and the quick delivery service, often highlighting that items arrive well-packaged and in good condition. The overall user experience is frequently described as amazing, with many consumers expressing satisfaction with their purchases and the company's ongoing service. However, some people were dissatisfied with aspects of the delivery management, mentioning issues with tracking information and delays. A few other people also felt that some products arrived damaged or with missing peripherals, leading to frustration with the resolution process.

What people talk about most

Product

People report positive experiences with product. Many customers are happy with the company, their service,... See more

Quality

Customers consistently note positive experiences with quality, praising the exceptional product performance... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient shipping.... See more

Price

Reviewers mention positive feedback about price. Many customers found the products to be a great value, with... See more

User experience

Consumers find user experience to be positive, highlighting ease of setup and use, with many reporting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The elegoo centauri carbon printer is working mostly okay, the wifi won’t connect to the elegoo slicer unless I power off the router and 15 seconds later power back on. I need to use a usb stick to tr... See more

Rated 4 out of 5 stars

Everything I've ordered from Elegoo Canada has arrived and been exactly what I ordered/wanted. I once bought a part from the big "A" and unfortunately it arrived as something someone had already taken... See more

Rated 4 out of 5 stars

Would be a definite 5 star rating except I've had to wait a long time for my full order to be delivered. Still waiting! The printer works well. 20 hours of printing with no problems. One synchronizat... See more


Company details

  1. Electronics Store
  2. Electronic Spare Parts and Components Store
  3. Equipment Supplier
  4. Handicraft
  5. Printer and Scanner Store

Written by the company

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.


Contact info

4.2

Great

TrustScore 4 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value for money

The delivery was fast and efficient. The printer worked right out of the box. The slicer software does everything I want. The printer seems well made. I feel like I got good value for my money.

17 March 2026
Rated 3 out of 5 stars

I love elegoo filament but got lost…

I love elegoo filament but got lost .courier said I signed for it but I was not home when delivered.i don't understand stand

16 March 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for sharing your experience, and we’re sorry to hear about the delivery issue.
We noticed you’ve been in touch with our support team — we already have a ticket open and are actively following up on this case. We’ll stay on this until it’s fully resolved.
Thank you for your patience.
Best regards,
ELEGOO Team

Rated 1 out of 5 stars

Im very disappointed with the CC2

Im very disappointed with the CC2. I have lots of problems with it. I have opened a ticket and want a full refund. Too many problems with it. I feel Elegoo push it to the market to fast. I’m very disappointed and will be buying a Bambu.

15 March 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.

Your satisfaction is our priority, and we truly appreciate your patience and understanding.

Wishing you a pleasant day.
Best regards,
ELEGOO Team

Rated 1 out of 5 stars

Horrible delivery

When placing my order and even on website it stats the company will not deliver to P.O Box…I waited for my delivery which took a little to only be coming from Ontario. My order was delivered to my PO Box. I am thankful the workers know me. They also said it was almost sent back to the company because my P.O. Box was not on it. Product works like it is suppose to.

13 March 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.
We're sorry to hear about the delivery issue and appreciate your patience. We're glad to hear the product is working as expected, and we'll share your feedback with our shipping team to help improve the process.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

Used Neptune 4 to cc2, great change!

Got given a Neptune 4 from a neighbor, but it was struggling with some prints, and definitely would have preferred network view and print. So I got the cc2. Ordered Thursday, and was ready to ship Friday. Picked up Sunday, delivered Monday. Super speedy. Once recieved, getting it put together was quite easy, the quick start guide was the majority used.

I've had at least 80hrs of print time on the cc2 so far, and am loving it. The filament switch is fast, and with the camera, I get to check on the print without needing to go check.

The only caveat, is with it being wireless. Unfortunately, using 2.4g is so far the only way to get it to connect to matrix app and network for cloud control. Using 5g throws the sync into a constant "refresh" and won't allow it to connect. No big deal, but it may have been better if ethernet port was still included.

14 March 2026
Rated 5 out of 5 stars

Love my new Elegoo Centauru Carbon 2

I just purchased the Elegoo Centauri Carbon 2 to replace my previous printer that died. I wanted an upgrade with the ability to print with CF filaments. Using the Elegoo Slicer with it. I was amazed at how much faster the CC2 is and still prints very good quality! Love the ability to have 4 spools at the same time. So much easer to use!

12 March 2026
Rated 3 out of 5 stars

Printer is great,No resin yet

Printer is great. I still havnt received the resin I ordered, even after letting the company know.

11 March 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.

We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.

Your satisfaction is our priority, and we truly appreciate your patience and understanding.

Wishing you a pleasant day.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

just a great product

just a great product , my minis come out perfect 99% of the time , only thing I would improve is adding a handle to the build plate so its much easier to take off and put back on without having to use gloves to do so.

10 March 2026
Rated 4 out of 5 stars

Packaging could improve

Great service, quick shipping, but they could do better on packaging. Tying up boxes of filament with a plastic tie and shipping it as is often damages the boxes or spool. I wish they used boxes. However great product, super cheap.

10 March 2026
Rated 4 out of 5 stars

Order was delivered on time and was…

Order was delivered on time and was correct. The only issue I had was with the PAF replacement film. Why on earth would Elegoo use one coloured protective film and one clear protective film for a clear sheet? I installed the PAF the clear protective film still on and then stated a print job. It was a disaster.

9 March 2026
Rated 1 out of 5 stars

terrible delivery managment

terrible delivery managment. i ordered a printer 11 days ago and still nothing. i keep getting a run around between the delivery service they use and elegoo each saying its the others fault its like a kid got caught and blames his friend. all i wanted was an estemit of delivery and cant even manage that. never again will i order elegoo from there website i advise everyone who reads this avoid it themselfs.

8 March 2026
Unprompted review
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

Happy, Happy

I've been a Elegoo filament users for years. Thousands of rolls. Once they switched to mainly cardboard I left..now I use my own rolls on the refills and since doing so my landed costs have dropped, which means profits are. Keep it up kids!!

4 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look