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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform easy to navigate, reliable, and efficient for trading. Many appreciate the clean layout, fast execution of trades, and the smooth operation of both the website and the app, highlighting its suitability for both new and experienced traders. However, some customers were dissatisfied with aspects of customer service, reporting slow responses or a complete lack of assistance with issues like withdrawals and locked accounts. A few people also felt that the interface was confusing for fast decision-making and that important information was not clearly presented, making trade management difficult.

What people talk about most

User experience

People report positive experiences with user experience. Many reviewers praise the clean, smooth, and... See more

Website

Reviewers mention positive feedback about the website. Many customers are impressed with the platform's... See more

Application

Customers consistently note positive experiences with the app. Many reviewers praise it as an amazing trading... See more

Product

Consumers find the product to be positive, highlighting its reliability and extensive selection of coins and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using BYDFi (formerly BitYard) for about six months now. I’m giving it a solid 4 out of 5. It is an excellent "secondary" exchange if you are looking for specific altcoins or want to try cop... See more

Rated 4 out of 5 stars

Lots of opportunities for rewards & fee discounts. Trades are easy and its easy to share my trades in my discord group. Not glitchy like Bitunix when things seem to rally. Would’ve liked more time to... See more

Rated 4 out of 5 stars

I enjoy Bydfi, although I do believe there are some issues with the UI that needs some upgrades but overrall I like the exchange.


Company details

  1. Cryptocurrency Service
  2. Affiliate Marketing Service
  3. Alternative Financial Service
  4. Currency Exchange Service
  5. Finance Broker

Written by the company

The original intention of BYDFi was to provide simple, safe and convenient digital asset trading services to global users. The founding team of the platform realized the development potential of the digital asset industry and the growth of user needs, and hoped to provide users with a safe trading environment. Therefore, in 2020, it recruited a group of senior technical teams with firm blockchain beliefs and established BitYard, the predecessor of BYDFi. With the continuous development of the platform, the team carried out a comprehensive upgrade of the brand in 2022 and officially changed its name to BYDFi. With the beautiful vision of "BUIDL Your Dream Finance", we will continue to provide safe, reliable, authentic and transparent digital asset trading services to users around the world.


Contact info

3.9

Great

TrustScore 4 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

"Bonus" scam

I was promised so many bonuses, deposit bonus, volume, invite friends... Ended up getting $0

There are so many good crypto exchanges, such as Bybit, Mexc, Blofin, Weex... And they actually pay you.
Do not waste time/money on this scam

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Highly unethical company

Highly unethical company. They bring you in under the guise of no KYC, then rug you. They will steal your money unless you KYC. Privacy is important, and if they can't provide it, they shouldn't take your money. This is just theft. Be ware.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I recommend BYDFi!!!

I was able to cody trade and utilize trading bots and then I was able to withdraw with ease which is one of the most important features of an exchange in my opinion…The exchanges app has a very smooth interface…Overall I recommend BYDFi! I had a positive experience: )

1 May 2025
Unprompted review
Rated 2 out of 5 stars

Where do I start regarding BYDFI…

Where do I start regarding BYDFI exchange… when i first began trading on this exchange, i had a very pleasant experience. You don’t win every leverage trade but from my perspective, it was professional and very little price scammish action. After trading for a few weeks on this exchange, my experience began to change.what i noticed is that if you have an account that is very profitable over a short period of time, it almost feels as though your trading account was flagged in that any trade whether it was long or short, this specific exchanges bot price action would do the complete opposite. I found the price action to be very criminal to say the least. After a while, i had to stop trading on this exchange and move on. I had a few trading friends who were interested but i found myself discouraging them from joining. Always remember, you can help control their cash flow. If they are playing scam games, don’t trade. At some point they will close if they aren’t getting enough business.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Had no complaints until recently

Had no complaints until recently. Customer service is adequate whenever you have simple issues, but that's all I really needed. The website unfortunately experienced a slew of technical issues last week, and I fell victim to that.

I couldn't withdraw to valid USDT and USDC addresses (the system was telling me they were invalid addresses) so I thought I'd try converting about $570 worth of stable coin to ETH and proceeded to withdraw most to my wallet using the ERC-20 network.

To my horror, during the site's glitching, the system automatically set the withdrawal request to the base network, and my funds were lost. I captured the entire incident and provided screenshots when I replicated the incident with my remaining balance of about $70.

The staff have refused to take any accountability for the site's shortcomings, and attempted to gaslight me into thinking I was the one who'd selected the wrong network even after they'd admitted that others have been complaining of the same issue during those 3 days the site was experiencing issues (really fast turnaround....not). Stay far away from this site. I will be closing my account. It's unfortunate that there's very few crypto wallets for someone residing in Canada (Binance and Gate.io are outlawed), but finding at best a site ran by incompetent people, or at worst a rogue site altogether is no solution.

I realize I'm not going to get my $570 back, they've made it abundantly clear. I'm just trying to warn others of what could happen to them should they withdraw funds whenever the site is glitching.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Miya is awesome, thank you Miya!

It was a customer service technician by the name of Miya. She helped me so so much. Other technicians could not help me, she actually tried and made sure I received my funds that I haven't received for other 4 months. I FINALLY got to Miya after going through numerous technicians, she helped me in 30 minutes. Was very helpful and very courteous and just all around great. She needs a raise and needs to train their technicians on how to handle customers properly. Thank you MIYA!!!

23 March 2025
Unprompted review
Rated 5 out of 5 stars

When it comes to trust, its a 5 star for me

Depositing (6k) and withdrawing (25k) without issues and instant. I had a difficult conversation with support about a failure in their BYD-points rewards system but all communication since has been very satisfying. Platform works great for me, it has the occasional error of loading content (graphs) in the app, but transactions and stops never failed and it always works on my pc.

23 March 2025
Unprompted review
Rated 1 out of 5 stars

Their platform is unnecessarily…

Their platform is unnecessarily complicated. I tried to withdraw my earnings after investing $423,850, but the withdrawal button does nothing. They promised someone would contact me, but no one ever did. Disappointing service!
Fortunately, the professionals linked to my profile picture helped me recover my funds.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

𝗜 𝗵𝗮𝘃𝗲 𝗯𝗲𝗲𝗻 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗺𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲…

𝗜 𝗵𝗮𝘃𝗲 𝗯𝗲𝗲𝗻 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗺𝗲𝗮𝗻𝗶𝗻𝗴𝗳𝘂𝗹 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗳𝗿𝗼𝗺 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝗺𝗼𝗻𝘁𝗵𝘀 𝘀𝗶𝗻𝗰𝗲 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻. 𝗥𝗲𝗴𝗮𝗿𝗱𝗹𝗲𝘀𝘀 𝗼𝗳 𝘁𝗶𝗺𝗲 𝗼𝗳 𝗱𝗮𝘆, 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗱𝗼𝗲𝘀 𝗻𝗼𝘁 𝗿𝗲𝗽𝗹𝘆. 𝗧𝗵𝗲𝘆 𝗮𝗿𝗲 𝗰𝘂𝗿𝗿𝗲𝗻𝘁𝗹𝘆 𝗵𝗼𝗹𝗱𝗶𝗻𝗴 𝗻𝗲𝗮𝗿𝗹𝘆 $200,500𝘂𝘀𝗱 𝗼𝗳 𝗺𝗶𝗻𝗲. 𝗜 𝗵𝗮𝘃𝗲 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗱 𝗮𝗹𝗹 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗮𝗹𝗹 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗹𝗶𝗻𝗸𝘀 𝗮𝗻𝗱 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗮𝗻𝗱 𝘀𝘁𝗶𝗹𝗹 𝗻𝗼𝘁𝗵𝗶𝗻𝗴. 𝗜 𝗳𝗶𝗹𝗲𝗱 𝗮 𝗿𝗲𝗳𝘂𝗻𝗱 𝗿𝗲𝗾𝘂𝗲𝘀𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗻𝗮𝗺𝗲 𝗼𝗻 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 𝗮𝗻𝗱 𝗜 𝗴𝗼𝘁 𝗺𝘆 𝗿𝗲𝗳𝘂𝗻𝗱

22 March 2025
Unprompted review
Rated 1 out of 5 stars

Good for Spot MAYBE lots of problems

Good for Spot MAYBE, personally I've never had a problem withdrawing, stay away from perpetual its wash trading like others have stated with LOW EXCHANGE VOLUME. Their app you have to exit/reopen all the time with many glitches in charts and positions and orders even showing up (while active mind you!!). App looks like a casino for kids although it's somewhat common lately. This was tested on multiple phones and tablets and versions of android. Then reviewing the app and sending complaints/suggestions, im NOT happy with their response.... I'll leave that subject at that.... web interface is alright albiet lag from time to time even on high end computers. Simply stated, no.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

All the claims are false

All the claims are false, they offer nothing good.
I almost gave up my cash to them when the stress started getting me. Letting M4dr put on a legal fight lead to my complete take out.

1 February 2025
Unprompted review

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