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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform easy to navigate, reliable, and efficient for trading. Many appreciate the clean layout, fast execution of trades, and the smooth operation of both the website and the app, highlighting its suitability for both new and experienced traders. However, some customers were dissatisfied with aspects of customer service, reporting slow responses or a complete lack of assistance with issues like withdrawals and locked accounts. A few people also felt that the interface was confusing for fast decision-making and that important information was not clearly presented, making trade management difficult.

What people talk about most

User experience

People report positive experiences with user experience. Many reviewers praise the clean, smooth, and... See more

Website

Reviewers mention positive feedback about the website. Many customers are impressed with the platform's... See more

Application

Customers consistently note positive experiences with the app. Many reviewers praise it as an amazing trading... See more

Product

Consumers find the product to be positive, highlighting its reliability and extensive selection of coins and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using BYDFi (formerly BitYard) for about six months now. I’m giving it a solid 4 out of 5. It is an excellent "secondary" exchange if you are looking for specific altcoins or want to try cop... See more

Rated 4 out of 5 stars

Lots of opportunities for rewards & fee discounts. Trades are easy and its easy to share my trades in my discord group. Not glitchy like Bitunix when things seem to rally. Would’ve liked more time to... See more

Rated 4 out of 5 stars

I enjoy Bydfi, although I do believe there are some issues with the UI that needs some upgrades but overrall I like the exchange.


Company details

  1. Cryptocurrency Service
  2. Affiliate Marketing Service
  3. Alternative Financial Service
  4. Currency Exchange Service
  5. Finance Broker

Written by the company

The original intention of BYDFi was to provide simple, safe and convenient digital asset trading services to global users. The founding team of the platform realized the development potential of the digital asset industry and the growth of user needs, and hoped to provide users with a safe trading environment. Therefore, in 2020, it recruited a group of senior technical teams with firm blockchain beliefs and established BitYard, the predecessor of BYDFi. With the continuous development of the platform, the team carried out a comprehensive upgrade of the brand in 2022 and officially changed its name to BYDFi. With the beautiful vision of "BUIDL Your Dream Finance", we will continue to provide safe, reliable, authentic and transparent digital asset trading services to users around the world.


Contact info

3.9

Great

TrustScore 4 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best place for crypto trading they…

Best place for crypto trading they teach you stuff and they have crypto you can think of. Plus if you want to copy trade or trade on a grid they got that to help you make money every I love this site I know there going to help me get rich.BYDFI the best in crypto!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

BYDFi is your gateway to crypto

BYDFi is the first app to break me into the world of crypto trading. I couldn’t even read candle charts and had no idea what I was doing but the tutorials and the futures trading with new user rewards made me a lot more comfortable and before I knew it I was FLYING into the world of crypto. I now have over $500 in investment spread out over multiple platforms and a NFT that has daily returns. It’s an absolute pleasure to now be so familiar with crypto.

1 October 2025
Unprompted review
Rated 4 out of 5 stars

I enjoy Bydfi

I enjoy Bydfi, although I do believe there are some issues with the UI that needs some upgrades but overrall I like the exchange.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I have been using ByDFI for the past…

I have been using ByDFI for the past few years at least after the binance platform disruptions. I have to say simple, better, more efficient and gets updated more often.

Deposits and withdrawals were faster, I do believe similar if not more options and methods to invest.

First to see Ai capabilities as I haven't went back to binance after ByDFI.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

This exchange gives me Binance vibes…

This exchange gives me Binance vibes but of course not as big. Sometimes it leaves much to be desired, at times i get upset and paranoid that the prices are manipulated. Any time there are extreme price fluctuations i have cross referenced this with two other exchanges AND the trading view app on a seperate device because of course the trading view chart is used by bydfi. Any time the price fell sharply on bydfi it would also fall on coinbase and kraken. So unlese they all conspired to help manipulate data to liquidate their customers, which i would find extremely unlikely. The prices they show are legitimate. The bottom line, trading with leverage is risky, if you lose money it is your fault. Nobody put a gun to your head and said go 200x LONG!

6 November 2025
Unprompted review
Rated 4 out of 5 stars

great exchange

great exchange, easy to use interface. Customer service is always available, day/night. Using the desktop site makes the trading experience better

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is terrible here

Customer service is terrible here, I received Amanda who took so long to respond I assumed she had moved on. It was 5 minutes or more between questions for her to respond then asks the same question over and over with no help to me to get my coins off the site. Worthless.

16 October 2025
Unprompted review
BYDFi logo

Reply from BYDFi

Dear user, we’re sorry to hear about your experience and apologize for any frustration caused. For privacy and security reasons, we’re unable to review account-specific details in public comments. We kindly invite you to contact our live chat support again or reach out to us at cs@bydfi.com, and our team will be happy to provide further assistance. Thank you for your feedback.

Rated 1 out of 5 stars

BYDFI hunted down my XRP liquidation…

BYDFI hunted down my XRP liquidation price in futures M-COIN on October 10th 2025. My liquidation price was $1.26 and the scam wick on BYDFI only on this infamous date reached exactly $1.26
This is not a coincidence. This was definitely fixed to rob me of my XRP. It was a 2x leverage trade. Scandalous. Daylight robbery. This exchange obviously has low liquidity, so watch out.

10 October 2025
Unprompted review
BYDFi logo

Reply from BYDFi

Dear user, We’re sorry to hear about your experience and understand your frustration. To protect user privacy and review your case properly, we’re unable to discuss account-specific details publicly. We kindly invite you to contact our support team via live chat or email us at cs@bydfi.com, so we can look into your concern in detail and provide appropriate assistance. Thank you for your feedback.

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