My lashes had recently got damaged by lash extensions, they were short and some were even missing! After seeing such good reviews on social media about Bybabes lash serum I thought I’d try it! W... See more
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Review summary
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I had ordered some lash serum about 2 weeks ago now and hadn’t had it come, so i decided to email ByBabes and luckily came across megan K who was so lovely and professional, she had emailed me back sa... See more
Company replied
I’d seen the By Babes lash serum all over my TikTok and immediately ordered it along with the peptide mascara. Unfortunately Evri had “damaged my parcel beyond repair” and I was gutted. I contacted By... See more
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Been using consistently for 2 months and already seeing such a big difference. As a girl who suffers with eczema, I was hesitant about using anything near my eyes. After using by babes I haven’t had... See more
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Company details
- Cosmetics Store
- also in
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics Industry
- Health and Beauty Shop
Written by the company
At ByBabes, we believe beauty is more than products — it’s about people. Founded in 2023, we’ve grown as a community-driven beauty brand where our customers inspire everything we do. From product choices to future launches, we listen closely to your feedback and celebrate real people, real stories, and real results. Our mission is to create a space where everyone feels welcome, supported, and confident in their own skin. ByBabes isn’t just a store — it’s a community built on trust, empowerment, and care. Megan & Heather xx
Contact info
Manchester , United Kingdom
- Hello@bybabes.co.uk
- bybabes.co.uk
4.8
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I emailed by babes for advice
I emailed by babes for advice since I had a dilema with my eyelash curler and Megan k quickly replied to me and gave me the advice I needed and more. She made me feel reassured and was overall lovely to speak to. Thankyou again!!!
8 April 2026
Unprompted review
Reply from Bybabes
Hi Connie,
We really appreciate your kind words!
Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.
Have an amazing week! 💫
Rachel @ By Babes
The best products!
The best products!! Team are so lovely, worth the hype girls!
7 April 2026
Unprompted review
Reply from Bybabes
Hi Chelsea,
We really appreciate your kind words!
Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.
Have an amazing week! 💫
Rachel @ By Babes
literally my favourite brand
literally my favourite brand, they have such amazing customer service and i genuinely do not have a single bad word to say!
7 April 2026
Unprompted review
Reply from Bybabes
Hi Alicia,
We really appreciate your kind words about our service!
Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.
Have an amazing week! 💫
Rachel @ By Babes
Helpful
I asked some questions about the eyelash serum to Megan k and she helped me so much and she is so kind. The serum is amazing as well I've seen growth in 2 weeks.
3 April 2026
Unprompted review
Reply from Bybabes
Hi Ayla,
We really appreciate your kind words about our service!
Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.
Have an amazing week! 💫
Rachel @ By Babes
this eyelash serum has made my…
this eyelash serum has made my eyelashes long and so much more durable. i do not feel the need to wear lashes anymore as my eyelashes are amazing. any issues ive had the by babes team have resolved straight away. amazing customer service and i will be repurchasing x
1 April 2026
Unprompted review
Reply from Bybabes
Hi Charlotte,
We’re so glad you are happy with your Lash results.
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
Best lash serum!
When I first started using the lash serum, I saw results after only 2 weeks. My eyelashes were reaching my brows when I curled them and applied mascara, which I had never achieved prior to this lash serum. Their mascara is also phenomenal. As a gym goer, it is the best makeup product! Completely smudge proof and doesn’t leave me with any mascara marks, unlike other branded ones that have left me with black under eyes whilst working out. Couldn’t fault this product at all!
1 April 2026
Unprompted review
Reply from Bybabes
Hi Maariah,
We’re so glad you are happy with your Lash results and Mascara!
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
Great packaging and product
Great packaging and product, makes the price well worth it. Frequent deals and discounts to help out. Genuine product and authenticity from company.
1 April 2026
Unprompted review
Reply from Bybabes
Hi Lily,
We really appreciate your feedback.
We’re so glad you love your products!
Have an amazing week! 💫
Rachel @ By Babes
been using for 2 weeks and can see…
been using for 2 weeks and can see UNBELIEVABLE results, honestly i’ve struggled with my lashes my whole life which i relied to extensions for and decided to give lash CEO a go and OMG ill never go back to extensions
31 March 2026
Unprompted review
Reply from Bybabes
Hi Olivia,
We’re so glad you are happy with your Lash results!
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
such a simple easy way to improve ur…
such a simple easy way to improve ur lashes , really easy to apply, a good amount in the tube and has made such a difference in such a short time
26 March 2026
Unprompted review
Reply from Bybabes
Hi Mya,
We’re so glad you are happy with your Lash results!
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
Lashes are so much longer and thicker
Lashes are so much longer and thicker , mascara is the best no clumps and so so easy to remove as it is a tubbing mascara , also don’t smudge or give u panda eyes 10/10s
26 March 2026
Unprompted review
Reply from Bybabes
Hi Hallie,
We’re so glad you are happy with your Lash results and Mascara!
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
My eyelashes are unreal
My eyelashes are unreal! The only thing I will use is by babes products, I get asked about my lashes everyday and can’t recommend enough. I get lash lifts and literally look like I’ve had classic, also obsessed with icon for lip combo!
25 March 2026
Unprompted review
Reply from Bybabes
Hi Sasha,
We’re so glad you are happy with your Lash results!
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
Duped into a auto subscription
Duped into a auto subscription, no notifications of payments taken, product not delivered to a secure location and then I have to jump through hoops for a refund. Very poor customer service and inefficient refund process.
23 March 2026
Unprompted review
Reply from Bybabes
Hi Deborah,
Thank you for your review and I am sorry to hear this!
I can confirm that all relevant information relating to the purchase— including the option for a subscription or one-time purchase, pricing, billing frequency, and terms— is clearly displayed on the product page prior to checkout.
While some of this information may require scrolling on mobile devices, it remains fully visible and accessible to customers before completing their purchase.
We have ensured that this presentation is in line with current trading regulations, and that customers are provided with the necessary information to make an informed decision before placing an order.
Thank you again for your feedback, which has been shared internally for review,
we can issue a refund as soon as we receive the products back, If your products have been stolen / missing / not been delivered we do need to investigate this with Evri further to make sure processes are followed correctly.
Have an amazing week! 💫
Rachel @ By Babes
Mascara is INSANE
Mascara is INSANE! The best mascara out there, am deffo gonna repurchase wouldn’t use another ever again
24 March 2026
Unprompted review
Reply from Bybabes
Hi Jess,
We’re so glad you are happy with your Mascara.
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
This company have execellent customer…
This company have execellent customer service and great products that really work eyelash serum is excellent,100% recommend to everyone.@megan k bybabes
24 March 2026
Unprompted review
Reply from Bybabes
Hi Anna,
We’re so glad you are happy with your Lash results and customer service.
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
The results it gave me were absolutely…
The results it gave me were absolutely insane. my lashes have never been this long and healthy. i would definitely recommend!!
23 March 2026
Unprompted review
Reply from Bybabes
Hi Natasha,
We’re so glad you are happy with your Lash results.
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
Girls the lash serum really works
Girls the lash serum really works you won’t notice until you get a lash lift or curl them
23 March 2026
Unprompted review
Reply from Bybabes
Hi Ellie,
We’re so glad you are happy with your Lash results.
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
the lash serum and masacra honestly…
the lash serum and masacra honestly grew my lashes so much in only 2 weeks i can see such a huge difference already! would definitely recommend
20 March 2026
Unprompted review
Reply from Bybabes
Hi Millie,
We’re so glad you are happy with your Lash results.
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
The lash serum is absolutely amazing
The lash serum is absolutely amazing, i’ve used it since boxing day and consistently apply it almost every night. The results i’ve seen are insane!
20 March 2026
Unprompted review
Reply from Bybabes
Hi Daisy,
We’re so glad you are happy with your Lash results.
We really appreciate your feedback.
Have an amazing week! 💫
Rachel @ By Babes
Great products and customer service
I have seen amazing results from both the lash serum and the mascara. Now I also started using the eyebrow serum and I hope to see good results as well. I recommend it to everyone around me !
Costumer service is also great, there was a problem with custom charges when receiving my package in the Netherlands. Megan and Rachel from customer service helped me very quickly and resolved the issue. Thank you xxx
16 March 2026
Unprompted review
Reply from Bybabes
Hi CH,
We’re so glad you are happy with your Lash results and our customer service.
We really appreciate your feedback!
Have an amazing week! 💫
Rachel @ By Babes
Bybabes is a lovely brand
Bybabes is a lovely brand! Their team is so helpful and is happy to give advice to anyone! I sent an instagram dm last night and got a reply straight away!!
17 March 2026
Unprompted review
Reply from Bybabes
Hi Lily,
We really appreciate your kind words about our service!
Our team works hard to deliver the best experience, and it’s great to see it reflected in your review.
Have an amazing week! 💫
Rachel @ By Babes
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