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Buygames.PS Reviews 

24,608
•
TrustScore 4.5 out of 5

4.7

Video Game Store
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Review summary

Created with AI, based on recent reviews

Considering 3,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpfulness of the staff, who are often described as professional and patient. People frequently commend the quick response times and efficient service, noting that issues are resolved almost instantly. Many reviewers appreciate the ease with which their problems are addressed, from account recovery to game download assistance. However, some customers also noted significant dissatisfaction with the product, reporting that purchased accounts stopped working or were not as expected. A few people experienced issues with customer service, describing it as unhelpful, rude, or abruptly closing chats when frustration was expressed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for their patience,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the quick, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and bought many games from here as they are much cheaper than the PlayStation store! Had an issue with one of the accounts (after a year if not using it) and was sent a new account almo... See more

Rated 5 out of 5 stars

I had contact with agent “SAM” The agent responded quickly and friendly! In no time I had a new code and username etc.. First I left a bad review because I was waiting and the chat suddenly cl... See more

Rated 5 out of 5 stars

Just got helped out by Sam. Got my problem fixed in an instant. My account didn't work and in a matter of minutes I got a new one. If you never used this site, no need to worry because they wi... See more

Rated 5 out of 5 stars

I was a regular customer with them 8 years back. After 8 long years I decided to play games which I bought from them. I was very impressed with their quick response. SAM helped me to get the replacem... See more

Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(24,608)

3,108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

EVA '

good & fast
EVA is the best customer service ever

3 July 2026
Unprompted review
Rated 5 out of 5 stars

as always

as always, excellent aftermarket service!

Eva helped me to recover my account in less than 10' and now my ready to play

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I had contact with agent “SAM”

I had contact with agent “SAM”

The agent responded quickly and friendly! In no time I had a new code and username etc..

First I left a bad review because I was waiting and the chat suddenly closed on me from the system but “SAM” did everything right! I’m content about the customer service! Great job

26 June 2026
Unprompted review

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