Business Utility Services Ltd Reviews 

53
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gav and his team make sorting utilities easy. It's one less thing to worry about and I don't have to spend hours on hold to utility companies.

Company replied

Rated 5 out of 5 stars

Need to move from my electric and gas company as there prices were through the roof.some who I deal with contacted Gavin ,told him the problems I was having , same day Gavin was in my business,within... See more

Company replied

Rated 5 out of 5 stars

I wouldn't ever use anyone else now. Absolutely excellent service and really feel looked after. The level of service given is so personal, and Gavin really puts his all into helping. I have never expe... See more

Company replied

Rated 5 out of 5 stars

Gav and his team of experts, helped me from day one of opening my business, from getting the power supply back on to the property to obtaining the best possible Gas and Electric rates. Can’t Thank the... See more

Company replied

Company details

  1. Energy Supplier
  2. also in
  3. Business Broker
  4. Business Management Consultant
  5. Consultant
  6. Green Energy Supplier
  7. Solar Energy Company

Written by the company

Business Utility Services Ltd (B.U.S) are a leading UK specialist utilities consultancy that helps businesses with dedicated specialists for any area of demand. Everything B.U.S does has been designed to ensure all our clients benefit from all areas of reducing their overall energy costs, from procurement through to full energy management systems. Services we offer – Commercial Energy, Commercial Gas, Water, LPG, Telecoms, Merchant Services, E-Commerce, Waste Management, Insurances, Biomass, Solar PV, Wind Turbines and many more Many Consultancies focus on merely reducing the price of your contract, obviously the core of our company is based around this but we truly believe that the only way to offer a true solution to any business need, is to offer a full circle of services to support the end game All our clients benefit from – Bespoke prices direct from the market Reduction in Utility costs Ongoing Utility Management Increased Environmental and Social Responsibility


Contact info

4.8

Excellent

TrustScore 5 out of 5

53 reviews

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4.8

All reviews

(53)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

12 December 2024
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we certainly value all the feedback we get to improve where we can.

Rated 5 out of 5 stars

Great company

Great company, even dealt with my complaint towards an energy supplier for me! Used for 6 years with out any problems 👍🏻👍🏻

12 December 2024
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we certainly value all the feedback we get to improve where we can.

Rated 5 out of 5 stars

Gavin sorted my electric supplier…

Gavin sorted my electric supplier contract for me again as he did my last one. My new supplier is messing me around, not Gavin's fault I hasten to add, I contacted him and he has been in touch with the supplier on my behalf and is hopefully going to get the issue resolved. Top guy

12 December 2024
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we certainly value all the feedback we get to improve where we can.

Rated 5 out of 5 stars

Having recently renewed my business…

Having recently renewed my business electricity , gas and water Gavin made the whole process easy, either substantial savings made on them all. He answered any questions with great knowledge and enthusiasm. Would highly recommend.

30 November 2024
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we certainly value all the feedback we get to improve where we can.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, efficient, and highly competitive. I gladly recommend their services.

2 December 2024
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we certainly value all the feedback we get to improve where we can.

Rated 5 out of 5 stars

Business Utility Services Ltd provides…

Business Utility Services Ltd provides reliable and efficient solutions for all utility needs. Their professional team ensures smooth operations and excellent customer service. Highly recommended for businesses looking to streamline their utility management!

12 December 2024
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we certainly value all the feedback we get to improve where we can.

Rated 5 out of 5 stars

Electricity contract renewal with Business Utility Services Ltd

Gavin was really helpful explaining the process when we recently had to renew our electricity contract.
Aaron got the figures to me really quickly and provided me with a few options to chose from and explained them all in great detail.
Would not hesitate to use Business Utility Services Ltd

24 June 2022
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Hi Sally, thanks for your feedback. I will pass it through the team and great to read something so positive.

Rated 5 out of 5 stars

Another excellent service!!

Another excellent service from Business Utility Services Ltd, we now have 6 electric meters that are looked after by Aaron, Gavin and the team and the level of service is the best I have received. nothing is too big or small and I cannot recommend them enough.

22 March 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Gavin and his…

Outstanding service from Gavin and his team, always super helpful, full of knowledge, and get the job done. Always a 10/10 service.

24 August 2021
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we look forward to working together.

Rated 5 out of 5 stars

10/10 customer service and product, would highly recommend

Business Utility Services are simply a pleasure to deal with.

The team are always friendly, informative but most importantly easy to deal with which is a rare quality to find these days. We wouldn’t use anyone else.

Would highly recommend!

24 August 2021
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we look forward to working together.

Rated 5 out of 5 stars

Powering the food bank…

We contacted the team at Business Utility group after the food bank I run had been trapped in a massively inflated contract with a Brooker.
After a long period of getting the supplier to agree to let us leave that is when we contacted B.U.G.
After a bad experience with a Brooker it was a great relief once we had found a local trustworthy team and within a couple of hours the team had taken away all the hassle if dealing with the old supplier and and are immediately on with the new supplier.
I feel like we have gained a team member and a great resource with B.U.G as they don't just sign u up they stand by you as the service suggest and will help with any upcoming problems should they arrive.
Saved us money and taken away a massive burden.

24 August 2021
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback, we look forward to working together.

Rated 5 out of 5 stars

Highly recommend

I get so many cold calls from companies and I do not like dealing with them but from the start there was something about Lio that made me feel at ease and trust him. Not pushy and very very helpful. Highly recommend this company

21 November 2020
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you so much Mandy, i will feed this back to Lio "The Lion". haha.

Rated 5 out of 5 stars

Talked energy and water today with lio

Talked energy and water today with lio, will be coming very back soon to you guys. They Seem very savvy with making things a bit easier when it comes to looking after the bills.
Usually do this myself but these guys seem more than fair for what they are willing to do.
Cheers
B powers

29 May 2020
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Hi Bren,

Thank you for your feedback and please feel free to contact Lio for anything moving forward.

Rated 5 out of 5 stars

Lio has been a great help to my…

Lio has been a great help to my Partners business. He has been very knowledgeable and professional with the service he is providing but most of all, he have been approachable and friendly. I cannot grade him high enough. He has been very useful with our utility services.

I hope "Lio the Lion", his colleagues, friends and family keep safe and well in these unprecedented and frightened times.

28 May 2020
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you for your feedback and we will pass it on the the right team, don't forget we also give presents out for passing work on to Lio. Thanks.

Rated 5 out of 5 stars

EXCELLENT SERVICE!

I wouldn't ever use anyone else now. Absolutely excellent service and really feel looked after. The level of service given is so personal, and Gavin really puts his all into helping. I have never experienced service like this from anyone else. No job is too big for him or too complicated. Thank you for making my life easier :)

28 August 2019
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you

Rated 5 out of 5 stars

Fantastic service

Fantastic service, saved us a small fortune and look forward to workign together.

19 March 2019
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Thank you

Rated 1 out of 5 stars

Very Poor Response

Spoke to Steve Hall about him using the wrong meter number that caused my company a number of problems, when I said he was at fault his words were " I cant be ARSED with this this " then he hung up.
Poor response or what
Steve Hall has now accused me of lying , Steve if you record your telephone calls please play it back, YOU DID SAY YOU COULD NOT BE ARSED WITH THIS, our conversation was on speaker and two others can confirm his.

Yes you did try to get me a deal but all I wanted was my
account put back to normal.
I know who is lying and its not me.

14 March 2019
Unprompted review
Business Utility Services Ltd logo

Reply from Business Utility Services Ltd

Cliff,

Please be advised that we have requested our solicitors to contact you to discuss this matter further, please refrain from further comments on here without seeking legal advice.

We don't have anyone working for us called Steve and I have personally just tried to contact you but unfortunately, this was unsuccessful.

Thank you for your valued feedback and we will ensure this matter is assessed and that we react accordingly.

Gavin Hall
MD.

------------------------------------------------------------
Cliff, Gavin Hall here, the person you spoke to and also the MD of the company!

I fully respect how you may feel angered due to the error that happened when we secured an agreement for one of our clients (Your Neighbour). The error was mine and I did admit this from day one to you and our client, I spoke to the relevant suppliers and agreed with them to set up lower costs offerings to you for a new contract on your own meter and have dealt with the rest of issue elsewhere. (This was me, trying to appease you)

I now don't see why you feel the need to provide the company with a negative review and also lie about how we handled the call. I never hung up on you, nor did I refuse to address this matter. When we first spoke, all you did was aggressively state, that we were at fault and you wanted money for our error. I openly told you that due to the fact that you had energy for a year for FREE and our client was covering his side of things, nothing else would come of this matter.

I kindly ask you to refrain from any further negative actions and also please refrain from lying on public networks. You are more than welcome to contact me direct to discuss but I genuinely fail to see why you would lie on here?

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