Bright Reviews 51

Brighten Energy sent me a letter by mail which I received 10/20 saying our 24 month contract would be ending soon(end of Nov) and that if I did not chose another supplier, my new rate would be $.103/kWh compared to contract rate of $.069, plus 9.95/month customer fee. That motivated me to choose another supplier, but because Brighten did NOT notify me until 5 weeks before the end of the contract, not enough time for 1-2 billing periods for the switch, Brighten got to charge me for a month of windfall rates and fees, the same rate and fees that had instantly motivated me to choose a new supplier. Their end-of-contract notice was timed for their legal gouge when it could have been mailed much earlier.
Maybe all the suppliers do the same: a professional courtesy They can lure you in with a low rate and then gouge you for a month after your contract expires but before your new one begins, negating whatever you may have saved.
I will never do business with Brighten again...

Spam call from someone undertaking a survey on behalf of the Brightleaf Energy Group. Not interested, number blocked

Spam, I said I am not interested but pretty persistent. Wont accept a no

I saw an advertisement for Bright and applying for a loan. I thought I would give it a try. I guess my credit wasn't high enough. Bright recommended a $50 loan. I pay back $40, keep $10. The payments will improve my credit. I thought I would give that a try. Then the next page asks you to sign up for a membership. They claim to offer perks and help with credit, etc. It was like $89 for the year or $29.99 for 3 months. I am already in need of money. No thank you.

Rip off merchants.
Loads of promises and never fulfiled.
My electric bills went up 140% .Still no refund.
Disgraceful.

The worst company anyone can go for
Basically scamming people and ripping them off. I just topped up a fiver yesterday evening, right now my meter is down to 0. 00
Thats not even 24 hours later, I'm pay as you go and I noticed none of what's to do with bright is good
App doesn't work, they also ripped me off 20 quid couple weeks ago without sending me a code, called them to get a refund or at least the codes, never happened
Asked them for a refund, Jan 11th
It's now February 12 and still no refund received. I am finally switching to another provider in 3 days
Does that mean I have to top up 20 quid or something for 2-days
It is utterly rubbish what these people have done In order to scalp people. It's disgusting they are allowed to get away with this.

STAY THE freak AWAY FROM THESE IMBECILES, THAT'S ALL THEY ARE
PROMISE YOU ONE THING, YET DOING THE OTHER AND RIPPING YOU OFF. I HAVE NEVER BEEN THIS STRESSED IN MY ENTIRE LIFE WITH ANY OTHER PROVIDER
LOL I THOUGHT CLICK ENERGY WAS BAD. BRIGHT IS THE Freaking WORST, AND I'M NOT ONE BIT SORRY FOR ANY OF THE SWEAR WORDS AFTER WHAT THEY PUT ME AND MY CHILD THROUGH WITH THEIR CRAPPY SHOW OF A SERVICE. Disgusted. I've barely any money now for a week all because it went to bright top ups which ran out withing a day.

I called BRIGHT and informed them that I would no longer be residing at that address as of December 2021, and that I would be terminating with BRIGHT AFTER 5 PRICE increase. I also provided my most recent metre reading. MPRN AND MY ACCOUNT NUMBER
I waited for the last bill and didn't receive it until February 2nd, through email. Even though I haven't been at that property for over 60 days and have continued to charge me via direct debit and have issued me a statement for 172.22.
I'm getting emails from electric Ireland informing me that I've been moved to them. I'm not sure how that's possible. I don't even reside at that address.

I called BRIGHT phone line on 01 588 1777 several times and no one answered. EMAILED NO REPLY CHAT I HAVE BEEN WAITING FOR 2 DAYS

Why is Bright Energy still accepting new accounts while simultaneously emailing their existing customers that they are closing down, very questionable business practices:
Bright Is Closing Down – What Happens Next

At bright we made a commitment to all our customers to work hard to keep prices as low as possible for as long as possible. As a small supplier we are unable to keep absorbing the continuing price increases of the wholesale electricity market that has seen prices increase by more than 200% since bright launched.

Following a strategic review bright has decided it cannot continue to pass these price increases onto our customers or absorb them as a business. As a result, we are sorry to have to advise that bright is closing its doors and will cease trading in February 2022 and we will be transferring our customers to a new provider before this date. We want to reassure you that there will be no impact on your electricity supply and that we will provide support to any customers who need it.
Bright customers are free to switch now to any provider of their choice but Energia are offering our customers a special competitive green electricity deal.

Disastrous company, sucked us in with their 50€ per month offer, we were then given 5 price rises in the 12 months, our bills doubling in that time.. still trying to sort out the final bill which was added 1 day after what should have been my final bill for another 100€, crooks.. don’t touch them, will be taking it further..

Bright energy has taken my money and not give me my electricity code this is not the first time and I can not get through to any line that they have provided to talk to anyone

Couldn't have received better service and friendliness. Thank you very much. A1!

Dreadful experience. I called in my 2 meter readings on 31st August to close my account. To date I have received numerous bills with estimated readings which are incorrect. None of these bills are final bills/close account etc. I have had numerous phone calls with them and followed each up with email. No email have been acknowledged. My last bill 14 Oct was a debt collector bill!!!! At this stage what I owe for electricity up to 31st August is less than what my initial deposit was so I take it that this is just a ploy to not repay deposits? Unfortunately I am going to have to take this to the "energy regulator" as it clearly cannot be resolved directly & customer should be treated this way. AVOID THIS COMPANY AT ALL COSTS.

Constantly having to top up. Prices are extortionate. Avoid at all costs.

Worst company ever had to deal with!! If anyone has any sense stay well clear of them. Fraudulent switch offers extremely poor customer service. ⚠️⚠️⚠️⚠️⚠️STAY AWAY!!⚠️⚠️⚠️⚠️

Great customer service. Love using green energy and the team are very passionate about what they do. 100% service. Can understand the price increase given the market. Still a great service and would recommend

I started getting electric from Bright Energy last October and was paying 66 euro a month. They kept putting the prices up, and it is now as high as 90 euro a month. Our usage is below average. Their unit price is up over 50% and set to rise again soon. Same story with the standing charge. It's an absolute rip off. But of course, you can switch...to another rip off merchant.
Wholesale prices may have tripled, but only a few months ago companies were getting paid to turn off wind turbines. Something does not add up in this scenario. Consumers getting ripped off again.

i had a terrible experience, the app wouldn't work - its still telling me I haven't signed up yet and i cant access my account or submit meter readings, customer services were cheeky and unhelpful and they confirmed my switch to their competitive rate and then increased it by almost 20% literally the next day.
Just AVOID

UPDATE: I have now provided a final meter reading and taken my business elsewhere. today I received a statement dated today, covering the period 29/07/2021 - 28/08/202, but charging the new higher rate that doesnt come into effect for another week. total scam.

I have a Night Storage Heater meter and for nine months now I have been unable to submit the NSH readings on-line via their website despite many requests to get them to amend the facility. So I have had to resort to calling them and nobody seems to answer either the phones or their (awsome?) webchat.... and when I have managed to get the readings across to them, the readings are never reflected in the bills!
I am thinking of switching to another supplier.
Regards Robert

I am sad to be leaving Bright energy but it is ultimately for the large price increase. They are a company that very much offer a personal touch, any teething problems I had when first switching to them were rectified with speed and total professionalism, they truly have the right approach to customer service. I will now be locked into a cheaper contract with a new provider for one year but will have no hesitation whatsoever returning to Bright should the financial aspect change. Thank you Bright and your team.